LH
Liaqat H
Active since Oct 2021
8
Reviews
0
Industries
Reviews
8 reviews18 months ago
Naazu Ukaye from Outsurance
I always have the most wonderful experience when dealing with the people at Outsurance. Whenever I call the call centre, no matter who answers the phone, I feel like the person at the other genuinely cares about me and wants to help make my day better. This time around I called to enquire about the annual re-rate and I was advised that it will only take place in Jan'25, however the consultant that I spoke to, Johan, said that since I had already made the call why don't we still check if a re-rate could be done. He put me through to Naazu who then went above and beyond to assist me. Although there was understandably no re-rate available at this moment, she did assist me with reducing my all the excesses to the minimums. This required her having to her end our call and then working on the request behind the scenes and then calling me back with the feedback, which she did as promised. And I could hear the smile on her face when she called back with the good news. It really meant a lot to her that she was able to make my day better. I am so grateful as this kind of service is priceless!
53 replies
18 months ago
Flavio acrylic bathtubs - Supp**** by Dado baths.
Very poor service from Dado Baths, supplier of Flavio acrylic baths to Euro Bath & Tile. We recently purchased a Flavio acrylic bath tub from Euro Bath & Tile, based on the advice of their salesman. Upon completion of the installation we notice that the tub was cracked and as time goes on there are additional cracks appearing. The matter was reported and Dado baths sent out a person, who is not an expert on the acrylic baths, for an inspection. He could not give us a reason as to what was the cause of the cracks. He took a few photos of the actual cracks but none of the way the tub was installed. Based on his photos the Operations Manager / COO, JJ de Waal concluded that the bath was not installed correctly and immediately voided the warranty. This matter has been going on for more than a month now and we have been requesting for details on how this conclusion was arrived at, as the person that inspected the bath was not the expert on acrylic baths and also the photos taken were only of the cracks and not the installation and we are now being ghosted by the Dado baths team. Based on this experience I would definitely not recommend anybody to purchase any Dado Baths products as they do not care about their customers.
53 replies
22 months ago
Thank you Outsurance
Thank you Justice, for your excellent service. It is much appreciated.
53 replies
26 months ago
Impeccable service received from Segane Mojapelo at ABSA Insurance Company
I am so grateful that my request for assistance landed with Segane Mojapelo from ABSA Insurance Company, with whom I have my homeowner's insurance policy. His commitment to customer satisfaction and level of service was impeccable. Thank you Segane, you really made my day and truly deserve this 5 Star rating.
58 replies
36 months ago
Excellent service and fantastic communication from Level-7 Internet.
I have recently changed my fibre service provider to Level-7 and I must say that it was a totally seamless process. The service that I received was excellent and their communication is fantastic. I would like to make special mention of the Technical Team and also Jade who kept in constant contact with me, ensuring that I was always kept happy right till the very end of the process. A BIG thank you to all of you!
0 replies
37 months ago
Cool Ideas refusal to assist with waving of 1 month cancellation notice period after implementing forced price increase.
When I joined Cool Ideas I was on 25Mbps up/down line at a cost of R599.00/mth. Then effective 01/04/2023 Cool Ideas changed me to 40Mpbs up/down line at a cost of R692.00/mth without me requesting for the change. I have been in contact with them since yesterday 13/04/2023 regarding cancelling the service effective 30/04/2023 as I can no longer afford the forced price increase that I did not request. They are refusing to assist me and are insisting that I can only cancel at the end of May'23. I then requested for the consultant that I was dealing with, Nonhlanhla Mosala, to escalate the matter to her Manager. I was then contacted by Beatrice Brancken who the made a ridiculous proposal of assisting me by sending through an early line release request for 30 Apr'23 but I will still need to pay for the May'23 notice period to which my honest response was a laugh and enquiry, with an apology, as to whether she was crazy because I am saying that I cannot afford the forced increase and her solution was that I then pay for the whole month of May'23 for absolutely nothing. I also requested for her to please get her Manager to call me to discuss her ridiculous proposal which was ignored.
106 replies
42 months ago
Steers Jean Len - Owner not processing refund due.
I am struggling to get a refund that is due to me as a result of an order placed via the Steers App to the wrong store on 26/10/2022. When I called the store, Steers Jean Len, they advised that I needed to contact the App guys, Yumbi, which I did and they then advised me that the refund has to be processed by the Store and that they would email them the process of doing the refund. The lady from Yumbi, Samantha Mabuza, confirmed that I should expect my refund within 5 days. She also confirmed via email that she had been in contact with the Store and that the Manager/Owner will be contacting me regarding the refund. 13 days later on 07/11/2022 I followed up by replying to the email received from Samantha at Yumbi, who I must say has been very professional & helpful, She then followed-up from her side and again confirmed that she had again been in contact with the Owner of the Store and who in turn again confirmed that she would personally contact me regarding the refund and when I still did not hear from her by 08/11/2022 I requested for the details of the Steers head office so that I could escalate the matter and was provided with the following 2 email addresses info.steers@steers.co.za & famousbrands@dsg.co.za and I had escalated the matter by sending an email to them on 08/11/2022 and today, 5 days later I have not received any response, nor even an acknowledgement of receipt from them. It seems like Steers, and especially the store Owner in question is intent on keeping my money and has no intention of making the refund that is due to me as she has failed to keep her promises of contacting me to process my refund.
0 replies
55 months ago
Thank you to Zimkita & Stian.
I would like to say thank you to both Stian and Zimkita Sundo for the friendly and efficient service that I have received from them while they assisted me with my annual contribution re-rate increase. I really appreciate the patience, time and effort that you guys put in to assist me with my request.
53 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (37.5%)