NN
Nabila M
Active since Oct 2021
16
Reviews
0
Industries
Reviews
16 reviews6 months ago
Exceptional Service and Expertise, Especially from Director Bronwyn Marques
My experience with Fluxmans Attorneys has been nothing short of exceptional. The firm embodies professionalism, precision, and genuine care for its clients, and this is perfectly reflected in the work of Director Bronwyn Marques, who leads with both expertise and empathy in the field of Employment and Labour Law. From the outset, Bronwyn demonstrated a deep understanding of complex employment matters, offering clear and strategic guidance that gave me complete confidence in the process. Her advice was not only legally sound but also practical, transparent, and solution oriented, ensuring that every step was handled efficiently and fairly. What truly sets Bronwyn apart is her calm, personable manner and her ability to simplify even the most technical aspects of labour law. She brings a balance of compassion and authority to her work, listening carefully, communicating clearly, and ensuring that her clients always feel supported and informed. Fluxmans, under her leadership, maintains the highest ethical and professional standards. Their follow through, attention to detail, and client centred approach are truly outstanding. I am incredibly grateful to Bronwyn Marques and the Fluxmans team for their dedication and professionalism. They deliver not just legal solutions but genuine peace of mind. Highly recommended for anyone seeking trusted, expert representation in employment and labour matters.
0 replies
7 months ago
A Costly Lesson with LiquidCapital
My experience with LiquidCapital has been disappointing. Their rigid “use it or lose it” policy meant I lost value unless I followed their timetable exactly. After spending thousands of rand, I found it would have been cheaper and more straightforward to service my car directly at a dealership or independent workshop. To make matters worse, when I decided to cancel, I was charged an additional R600 “admin fee”—essentially a penalty for leaving. Overall, the plans are restrictive, expensive, and not worth the money.
53 replies
14 months ago
Complaint Report: Poor Customer Service at Chicken Licken, Little Falls Drive-Thru
Date of Incident: 28 February 2025 Time: 21:40 Location: Chicken Licken, Little Falls, Johannesburg Staff Member Involved: Apiwe (Drive-Thru) Introduction On the evening of 28 February 2025, at approximately 21:40, I visited the Chicken Licken drive-thru in Little Falls, Johannesburg. Unfortunately, I had an extremely unpleasant experience due to the unprofessional and rude behavior of the staff member handling drive-thru orders, Apiwe. Details of the Incident When we arrived at the ordering station, Apiwe was loudly yelling at another person. Despite witnessing this, we proceeded to place our order, only to be met with an unfriendly and disgruntled attitude. There was no greeting, no engagement, and an overall lack of professionalism. Upon reaching the next window to make payment, the situation worsened. My husband attempted to pay for our order, but Apiwe aggressively grabbed his card and tapped it against the machine without any courtesy or communication. When the transaction required a PIN, she handed him the card machine in silence while continuing a conversation with someone else. As we prepared to proceed to the next window, she suddenly shouted, “Slip!” without any explanation or politeness, and handed over the receipt without so much as a “thank you” or acknowledgment. The entire interaction lacked the basic customer service principles expected from a fast-food establishment. Escalation to the Manager Due to the appalling service, we felt it was necessary to report the incident immediately. Upon reaching the final window, we addressed our concerns with the manager on duty. The manager’s response was dismissive, stating only that they would “have a word with her.” There was no reassurance of action being taken, nor any attempt to rectify the experience at the moment. Concerns and Recommendations The level of service provided at this branch is unacceptable, and it raises concerns about the overall customer experience at Chicken Licken. The following areas need urgent attention: 1. Customer Service Training: Staff should be trained in basic etiquette, courtesy, and professional communication. 2. Staff Supervision and Accountability: Management should actively monitor staff behavior and take customer complaints seriously. 3. Improved Complaint Handling: Customers should feel that their concerns are being addressed, not dismissed. Conclusion As a paying customer, I expect a minimum standard of respect and professionalism. The behavior displayed by Apiwe was uncalled for and does not align with the service standards expected from an established brand like Chicken Licken. If this is the level of service permitted at this branch, it reflects poorly on the company as a whole. I urge Chicken Licken to take this matter seriously and implement necessary improvements. I look forward to a response regarding this issue and expect appropriate action to be taken.
0 replies
14 months ago
Nando’s Leaping Frog – Poor Service and Incompetence
I placed an order at 6:38 PM this evening, expecting it to arrive by 7:30 PM. When it didn’t arrive, I called the Nando’s call center and selected option 3 to contact the store directly. From 7:30 PM to 8:00 PM, I repeatedly tried to call the store, but no one answered. Frustrated, I then called the complaints line (option 4) and spoke to a lady named Sipati. Unfortunately, she was unable to assist and simply offered to transfer me back to the store despite me explaining that no one was answering. I found this highly unhelpful and questioned the purpose of a complaint line that couldn’t resolve basic issues. Only after pressing her did she finally take down my details, but the entire interaction felt dismissive and unprofessional. At 8:10 PM, I finally got through to the store, only to be told that no drivers had been dispatched and that my order hadn’t even been made yet. I was informed I would need to wait even longer, which was unacceptable given the time that had already passed. I ultimately canceled the order due to the complete lack of communication and responsibility. But my order was then delivered at 8:45PM and i felt obliged to pay and take the food that was cold and ill prepared. I am deeply disappointed with the overall experience, especially the lack of urgency, poor customer service, and the rude attitude from the complaint line. This is not the level of service I expect from Nando’s.
53 replies
16 months ago
Disappointing Service at Farro, Fourways Mall
I had a very unpleasant experience at Farro, Fourways Mall, today. When I asked Karabo, one of the sales assistants, for the price of a pair of shoes, she grabbed the shoes and walked away without saying anything. She returned shortly after but didn’t communicate with us until we had to ask again, “What’s the price of the shoes?” Her response was dismissive, as though she was intentionally being rude. She rep**** that she still needed to find out and walked back to the till. Upon returning, she mumbled a number that we couldn’t hear clearly. I had to tell her to adjust her attitude because this is not how customers should be treated. Later, when we were about to leave the store, Karabo—who had left the store earlier—was called back in. She continued to display an unprofessional attitude, mumbling and being incredibly rude as we exited. The overall staff energy in the store was low, which was disappointing, especially as a regular customer who has spent significantly at the store during the festive season. I reported the issue to the manager, Charles, who assured me it would be addressed. Poor service like this is unacceptable and highlights the need to improve customer service culture in South Africa.
0 replies
16 months ago
Disappointed with VOX and Vumatel Service – Terrible Experience in Fourways
I am extremely disappointed with the service from VOX and Vumatel. I have been without network and Wi-Fi for five days due to multiple outages in our area. Each time an outage occurs, my line doesn’t get reconnected, leaving me completely without service. To make matters worse, the customer service from both providers has been abysmal. I have consistently dealt with agents who assured me they were escalating the matter, only to find out on the fourth day that it was never escalated at all. This lack of accountability is unacceptable. Yesterday, after yet another failed escalation, I was told that the Vumatel manager, Sibusiso, would call me back. Over three hours later, I am still waiting for his call. This level of neglect and disregard is absolutely appalling. What’s even more frustrating is the finger-pointing between VOX and Vumatel, with neither party taking responsibility for resolving the issue. This setup is clearly flawed and leaves customers like me stuck in the middle with no resolution. To anyone in the Fourways area considering these service providers: think twice. Both VOX and Vumatel have demonstrated that they cannot deliver reliable service or effective customer support. This entire experience has been **********, and I cannot recommend either provider. Something needs to change urgently to address these unacceptable service failures.
112 replies
16 months ago
Disappointed with VOX and Vumatel Service – Terrible Experience in Fourways
I am extremely disappointed with the service from VOX and Vumatel. I have been without network and Wi-Fi for five days due to multiple outages in our area. Each time an outage occurs, my line doesn’t get reconnected, leaving me completely without service. To make matters worse, the customer service from both providers has been abysmal. I have consistently dealt with agents who assured me they were escalating the matter, only to find out on the fourth day that it was never escalated at all. This lack of accountability is unacceptable. Yesterday, after yet another failed escalation, I was told that the Vumatel manager, Sibusiso, would call me back. Over three hours later, I am still waiting for his call. This level of neglect and disregard is absolutely appalling. What’s even more frustrating is the finger-pointing between VOX and Vumatel, with neither party taking responsibility for resolving the issue. This setup is clearly flawed and leaves customers like me stuck in the middle with no resolution. To anyone in the Fourways area considering these service providers: think twice. Both VOX and Vumatel have demonstrated that they cannot deliver reliable service or effective customer support. This entire experience has been **********, and I cannot recommend either provider. Something needs to change urgently to address these unacceptable service failures.
56 replies
16 months ago
Fleur De Lis Spa @ Coastlands Musgrave Hotel: A Must-Do Treat
If you’re looking for an affordable yet luxurious spa experience, Fleur De Lis Spa at Coastlands Musgrave Hotel is a must-do. The treatments are exceptional, making it the perfect getaway indulgence. Keep in mind, they get fully booked quickly, so making a reservation in advance is essential. It’s an experience worth every moment—relaxing, rejuvenating, and unforgettable.
0 replies
16 months ago
Col’Cacchio Florida Road: Great Pizza, Admin Hassle
I recently ordered from Col’Cacchio Florida Road via Uber Eats, but unfortunately, the app didn’t apply the special offer. When I reached out, the manager and owner were responsive and apologetic, though unable to resolve the issue directly. Now, I’m stuck handling the refund process with Uber, which is a bit of a drag. On a positive note, the pizza itself was excellent—far superior to some of the other options on Florida Road (looking at you, Pizza Boys!). While the admin hassle was disappointing, the quality of the food makes it worth considering for future orders.
0 replies
16 months ago
Vapor Cafe Durban:A Prawn *****’s Delight, But Service Falls Short
Food Review: Vapor Cafe, Durban Rating: 7/10 Vapor Cafe in Durban has a reputation for its food, and it did not disappoint. The prawns are undoubtedly the star of the menu, and they are the primary reason I would consider returning. The flavors were on point, and the dishes were well-prepared, making it a worthwhile visit for seafood *****s. However, the overall experience left room for improvement. The seating felt cramped, which made the ambiance less enjoyable. The biggest downside was the noise level, especially since I was celebrating my birthday with a friends. It was difficult to have a proper conversation due to the loud and unprofessional chatter from the staff at the front. Getting their attention was equally challenging, which added to the frustration. That said, it may have been due to the busy Christmas period, so I’d be willing to give them another chance. At the end of the day, if you’re going for the food—specifically the prawns—you’ll likely leave satisfied. Just don’t expect a tranquil dining experience.
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
2 (12.5%)
3 Star
1 (6.25%)
2 Star
2 (12.5%)
1 Star
10 (62.5%)