LN
Lee N
Active since Oct 2021
14
Reviews
0
Industries
Reviews
14 reviews6 months ago
Service at cash convertors vorna valley
went to Cash Converters, Vorna Valley, and had one of the worst service experiences ever. I got there, walked around the shop, and then sat down for about 10 minutes. No one greeted me. No one asked if I needed help. Everyone ignored me. After waiting, I stood up and went to look for someone to assist. I greeted politely and asked for help. The staff looked at me like I was bothering them. One of them said the person who could help me was on lunch. I asked if that meant no one else could help while he was away. They said I must wait 15 minutes. I waited. When the person finally returned, he walked in, stood behind the till, and said nothing. No greeting, no “next,” nothing. I kept waiting because I wasn’t sure if he was the one who was supposed to assist me. After a few minutes, I approached him(EPHRAIM) and greeted. He told me, “I didn’t know you wanted help, I thought you were just sitting.” Make it make sense — why would I come all the way here to sit and do nothing? Anyway, I explained why I was there — to collect an item. He immediately dismissed me and said he couldn’t help. When I asked why, he said I didn’t speak to him over the phone. I told him I called the shop and whoever answered confirmed they could assist if I brought the required items. His response was, “You didn’t speak to me.” How was I supposed to know I had to speak to him specifically? When customers call, whoever answers should direct them correctly or transfer the call. That didn’t happen. We went back and forth, and he gave me attitude the whole time. No explanation. No accountability. When I asked what the way forward was, he just said, “You can pay and come collect later.” I asked how I’d prove I paid if he wasn’t around when I returned. He had no answer. I spent over 45 minutes there, left without help, and wasted my time. Your staff need serious customer service training. They lack basic courtesy, communication, and emotional intelligence. Your internal processes also need fixing because no one seems to know what’s going on. This store doesn’t even deserve one star
71 replies
7 months ago
Don’t Waste Your Money on 1st for women Value-Added Services
I am extremely dissatisfied with the service from 1ST for women VALUE ADDED PRODUCT CLAIMS TEAM. They are quick to take money every month, but when you need help, they are nowhere to be found. I lodged a claim for a specific damage. Instead of fixing the actual problem, they quoted me for a whole door I never asked for, and even added two more doors that have nothing to do with the damages. This is misleading and unacceptable. Clients deserve honesty and proper service. All I got was silence, inflated quotes, and zero support. People should think twice before signing up for any so-called “value-added service” with them. THEY DONT EVEN DESERVE 1 STAR
53 replies
11 months ago
I would like to raise a complaint regarding a frustrating experience with one of your drivers today
I would like to raise a complaint regarding a frustrating experience with one of your drivers today. At around 2:00 PM, the driver contacted me and stated that he was just five minutes away and asked me to come outside to receive my delivery. I comp**** and have been waiting since, but the driver has not shown up. This is extremely inconvenient and inconsiderate, especially since he initiated the call and assured me he was close by. It is unacceptable to be made to wait unnecessarily, particularly when I was told the delivery was imminent. I, like many others, have responsibilities and cannot afford to waste time waiting based on inaccurate updates. I hope this matter will be taken seriously and addressed appropriately to avoid similar experiences in the future.
0 replies
18 months ago
Wrong order raw chicken
I ordered a dunked all star box only to get home and find the normal all star box.The kitchen staff packaged a wrong order despite numerous times when the lady who took my order told them that it's dunked.The meat is not properly cooked.Its really sad cause I ordered with hopes of eating properly cooked food but that was not the case can't even drive back cause it's like 4km away
53 replies
19 months ago
Absa activate insurance
After 5 months my claim has finally been processed and it's sorted.I really do not understand why it had to be done swiftly after I wrote a bad review please normalize prioritizing your clients.nonetheless a huge thank you to Rezona for a prompt responce .Would I recommend absa activate to somebody else I really don't know.Also train your staff cause the unnecessary back and forth of calling someone who doesn't know what answer to give you is frustrating
53 replies
19 months ago
Absa activate
The worst experience.I got involved in a car accident April made a claim to Absa activate.Claim was approved but it has not even paid out even up to date.Its been 5 months now I am here stuck with a damaged car.Each time I call it's either they will say we will call you back and they don't or they tell me thy will escalate it and I never get get any response I still have to call.If you thinking of getting an insurance absa activate is the worst.
159 replies
22 months ago
3months and no refund
Makro doesnt even deserve the 1 star.After qll the countless followups that i have been doing i am still not getting the assistance i need.The consultants are also clueless as to why i have not recieved my refund back.Your finance department is *********** as i did send all the things they wanted but my money is still not there.You say refunds take 7 to 14 days its been 3months now and still nothing
106 replies
23 months ago
Still waiting for my refund
I order something online,7days later i recieved a cancelation email.Them telling me that they are having problems with their supplier and they will refund me in 5to7 working days.Its been 2 weeks now and i have not recieved my money.Your customer service is nonsence becaise you keep on sending me back and forth and i am using my own money to reach out also
159 replies
24 months ago
Rude consultants
I shouldnt be giving you a one star you dont deserve any.Please take your consultants for emotional inteligence,customer service,telephone etiqeutte because clearly your consultant GUGU lacks in such she is rude and speaks over someone when they talk why call when ypu not going to listen this is by far the worst experience i have had
0 replies
30 months ago
Garaffa and ubereats ripped me off
Yo dont even deserve a 1 starI ordered food @ garaffa restaurant last night.They accepted my order to later cancel in 2minutes.I hot a text from uber eatscstating that the restaurant said i called to cancel but if it was a mistake I must contact uber eats or the restaurant directly like bathong a few minutes late a payment goes of my account and when I check ubereats said the money was deducted because garaffa had started preparing my order.I did not cancel anything here I was with no food and money because ubereats and garaffa chose to rip me of I have been calling both ubereats and garaffa to no avail since last night.Garaffa you are a bunch of luers and cheats please bring back my money
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)