CB
Christine B
Active since Nov 2021
6
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0
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Reviews
6 reviews15 months ago
Damage to car
I took my car to Irene Mall branch on 5 Jan for a much, needed FULL valet service. When I returned the afternoon as I approached my car it looked like the windscreen was dirty with dust, so naturally I just wiped it off. Only to find that the whole windscreen is full of multiple small chips. So many that I cannot count!! I immediately complained. I was told the owner is too busy to speak with me and will call me the following day 6 Jan. I was expected to pay and leave without the problem being addressed, without an apology, without a resolution. Clearly the staff was unable to help me and the owner who was called.....did nothing. The inside of the car roof that was supposed to be cleaned, has brown marks on it. The wax residue is still visible on several parts of the car. The car seats today on 8 Jan is still wet. AND NO ONE HAS CALLED ME AS PROMISED. I can only assume nothing will be done. Do not take your cars here.
0 replies
22 months ago
Do nor use RAM courier services
1. Asked Vodacom to make sure I am called prior to delivery so arrangements can be made on my side. This was not done 2. First call came on 4 July to say parcel is underway and should arrive in 20min. I was not at home and could not be at home in 20min. Rearranged for next day before 10am. 3. Got another call from RAM couriers still in the 4th asking if I spoke with someone and what arrangements was made. I again said i will be home on the 5th until 10am. Delivery has to happen before 10am. I was assured that instruction is noted. 4. On the 5th no delivery before 10am. 5. Called RAM couriers. I was told the following ON THEIR OWN RECORDED LINE: * no special instructions was given * no one from RAM couriers called me * RAM couriers does not make outgoing calls to customers * only if I can give the names of the ladies I spoke with on the 4th can they really know what was done/said 6. Then i spoke with a manager who said: * RAM couriers does not take special instructions * Vodacom knows this * delivery MAY happen before 12pm ZERO EFFORT TO INVESTIGATE OR TRY TO RESOLVE OR DO ANY FORM OF SERVICE RECOVERY 7. Only when prompted did he eventually acknowledge that there IS an instruction noted on my parcel, but he was quick to say that does not mean it will happen 8. Only when prompted did he say he will call the driver and call me back. He never called me back. 9. 30min later i had to call RAM couriers again. Had to repeat the whole story again. Was told that the driver was dispatched late...and that they are still not able to give me a delivery time. May be before 11h30 but probably not. They will try their best to do so quickly. But no effort to do service recovery. All i must do is wait. And this is again confirmed on their recorded line. 10. Still have not heard back from the manager who is apparently now in a meeting. 11. There is no complaints line by the way. But you can send an email. Also i now confirmed the delivery address three times on the same recorded line!
212 replies
22 months ago
Delivery
Was called as asked to upgrade Was told I must make use of courier services. That there is no other alternative and no other solution AND once delivery instructions is given Vodacom does not take any further responsibility. I told them couriers services do not take shift workers into account and do not take any special instructions. In this case RAM couriers. I was told Vodacom will communicate special instructions. I was just told by RAM couriers that no special instructions was received AND that RAM couriers do not take special instructions...and that VODACOM knows this. So delivery not happening as i told Vodacom is going to be the case.... after asking for another solution after telling them RAM couriers will be a problem.....PRIOR to this happening trying to prevent a complaint...here we are.
106 replies
39 months ago
poor customer service
No internet 3 times in the last 24 hours. When reported got no service - which to be honest was expected. Agent refused to give me his/her name. Agent refused to give a telephone number I can call during the day to follow up PRIVATELY. Agent did not provide a TKT number of any form or reference number. Simply stated there is NO problem and to take it up with someone else. I am reverting to a public forum not because I want to but because I was not provided with the information I requested to address this in private.
132 replies
51 months ago
NOS SERVICE FORM DSTV
REF 48180283 - Ticket loaded because I cannot watch DSTV due to the APP not working. Loaded a ticket on 21st.ince then I uninstalled the app, reinstalled the app, rebooted the device, turned it on and off, updated the device, cleared the cache, reported it again and was asked to provide the device details I am using. This I have done twice already. I was told the technical department will look into it, which did not happen. Then I was given a manager email address which was never answered. Then I was told by the next consultant they cannot access the TKT number details I must wait, then i was told they are having technical issues, They cannot help. This morning I tried to find the complaints line details - which is not available anywhere so far. I wonder why? Which I did twice. As of today I am currently online with DSTV live chat - asking me all the above details for the third time. As I am typing they are asking all the details again - so not willing or able to access the loaded ticket. I have asked three times for the complaints line details and Ofentse has three times refused to give it to me, has now told me to check my device eligibility (I am streaming) and logged off. DSTV YOU ARE PATHETIC
265 replies
54 months ago
FNB not interest in customer complaint
All systems failed. After not getting help on secure chat or customer service or internet banking i had to drive to the bank. In the bank i tried to log a complaint on the FNB app. As soon as you have entered your complaint the "submit" button disappeares. When the form is blank the submit button is there. Then finally secure chat came back to me with no help whatsoever. I asked for a call and i was promised a call in 15-30min. After 2 hours i asked for a phone call again. I was told to use the app whih is not working. I tried another route on the app and got an error message. On secure chat i was ignored when i asked for a call as promised and was again told to use the app. I have tried all avenues to get help and to log a complaint and NOT use social media. FNB is not interested in hearing me, helping me or calling me.
53 replies
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1 Star
6 (100%)