SD
Shazz D
Active since Nov 2009
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
Shocking Service from staff to management
If I could rate lakesmit entabeni lower, they would get a 0. MRI rates are not quoted correctly and every time I was quoted an incorrect price. From staff to management they are clueless and unprofessional. I did direct my complaint to operations team leader Riaz and practice manager Raksha which also could not get a correct price. I dont have faith in them doing my MRI as I feel this complaint was a joke to them. I see why their google reviews are soo low and no one responds. Someone needs to intervene and get this practice right as you are loosing clients.
0 replies
20 months ago
WASTE FROM SENIOR TO JUNIOR STAFF
I am long standing client of legalwise, they take your premiums on time but their service is disgusting, I have emailed and phoned for my cases going on for 4 years now. I have emailed CEO, branch manager and claims department. Such a nightmare to work with them.
53 replies
35 months ago
Terrible Service
Such a terrible company to deal with, Alexandra Forbes clients intergrated to Momentum. Service from Alexandra Forbes and Momentum is pathetic. Dealing with Chicco, who is useless and cant do anything right. I requested a claims history last year December and only received in February 2023 after numerous calls and emails, which is in someone else's name. Chicco as a consultant of this company, you are no asset. With the service received, Momentum you will be loosing clients. He needs to catch a wake up. Premiums are soo high but service is disappointing.
53 replies
66 months ago
No compassion
I had slipped and lost my balance at pavilion branch last Friday, a staff member mistakenly dropped menus on the floor. When the incident happened, the manager helped to the table to be seated, no first aid kit was brought to me to see if I was hurt. Manager Charlette came to the table to apologize and said it was a mistake. I am in shock and said to her my legs are sore, no remorse from her, she said please go see a doctor and give them feedback and they will settle the bills. We asked for an incident report, she said they don't do one. We left the restaurant and later that evening my leg started swelling. Next morning my one side of body was very sore, I decided to go the doctor and the doctor advised me I had a torn legiment & neck, back n shoulder injury, he gave me meds, referred me to a physio and bed rest. Doctors note and script medication was sent to the manager requested, she advised she received them and will get her owner to call my husband, my husband asked for the owners name as he would like to know who is calling him, she refused and shouted at him and slammed the phone down. Now my husband is iriate, she called head office and they got Vishan to call us back, Vishan made promises like Charlette, failed at his promises. Monday morning I needed physio, I had to settle a bill of R1100 cash which I had to borrow. Vishan gave out our details to the insurer to call us, he said he handling the complaint. Selvyn from the insurance company requested all details and to date no one is taking responsibility for this incident. John Dorys, you don't care for your customers health, I am in such pain and no one cares. No one bothers to call and check if I am fine, your staff member caused me to suffer. Mr Ceo is this the kind of compassion you offer. This complaint is going further on socal media.
0 replies
69 months ago
UNBELIEVABLE SERVICE FROM NCF
I have sent a complaint to NCR last year November (2019) regarding my debt counsellor, to date still no positive feedback. I have to send emails to follow up, I get excuses that due to lock down there is a delay. NCR lockdown started on 27 March 2020, not last year November 2019. I really don't know how debt counsellors are accepted on NCR as the one I had over indebted me, what investigation needs to be done now as Alivrah from NCR didnt do anything to my case as now her supervisor is dealing with it now. Shocking service Ncr.
0 replies
84 months ago
Useless from CEO to staff
I have been emailing Wesbank since first week of April 2019, Wesbank decides to charge interest on my account after 5 years later due to my account being almost paid up. No one could help, even the CEO Mr De Kock never respond to my email, even tough I basically pleaded for assistance. Sharon Van Niekerk sent me an email to state yes they are entitled to charge interest after 5 years and if I want to take further I must contact the National Credit Regulator. Mr De Kock and your team, I have given you a fair chance to sort this, but clearly you don't care. Well I will be seeking legal advice on this.
56 replies
84 months ago
Total Rip Off & useless staff
I am under debt review, in 2015 Wesbank advised my debit counsellor they cannot except the low amount paid and they made an agreement which states I need to pay a certain amount for next 84 months. All was well for the past years, April 2019, Wesbank decided to change the amount from +/-R12000.00 balance to R35000.00 as the auditors decided to do soo. I have been calling Wesbank from beginning April 2019 the debit review department and no one can help me. I have sent numerous emails and someone behind these emails (never a name given on the email) sends the same thing over over. Today this person/s behind this email said its interest charged, how is it possible that after 4 & half years later, interest gets charged. No mentioned of this on the agreement. Wesbank, instead of assisting people of clearing their credit, they add to their problems. This matter has been referred to my attorney for assistance.
56 replies
84 months ago
Unbelievable service
On 24 April 2019, I logged an insurance claim due to rain damage. To date, no feedback!
0 replies
100 months ago
Shocking Service
I had a insurance claim for 20 November 2017, it took 2 weeks to get this sorted out, after numerous calls and emails, finally we received a claim number. Email correspondence can be sent if needed. On 16 December 2017, we requested car hire as our vehicle was taken in, we were given Bidvest Car Hire, my husband went to Bidvest car hire in central Durban at 8h00 am to fetch the vehicle, when he got there the car hire was closed. He was now stranded with my 5 year old child in central Durban as his lift had left him, he was stranded for 4 hours, he called empire fleet solutions after hours and PSG assist, which still didn't help him. He had to take a cab to his mum's house at 12h30 in order for them to find a solution. At 13h00 Value Car Hire had brought him a vehicle. On 15 January 2018, we received a call from Value Car Hire to say that they got an instruction from Santam that they need to fetch the vehicle, my husband advised he will call Amadeus from Santam to ask to extend as our vehicle is still in repairs. Amadeus refused point blank and said no. Also we were not in Durban, we were on holiday in South Coast, there was not solution given to us my Amadeus, we had no choice but to pay for car hire for the extra day and cut out holiday short. We did return the hired vehicle on Tuesday 16 January 2018 and to date we have no vehicle, our vehicle is still in repairs. This has inconvenienced us a lot as we had to take private taxis to work and school drop offs. I have called PSG and Santam regarding this and everyone gives me conflicting answers. As a valued customer of PSG, the service I received recently is disgusting, no one cares about people's lives but when you don't your premiums, they are very quick to call. I also requested a copy of my policy schedule yesterday, still to this time no one sent it to me. I am looking at the moment to change my insurance company as this was the pitts.
840 replies
114 months ago
Emotion in less and no don't care attitude
<p>I have a booking at wild coast sun from 9 to 11 December 2016, booking is on a voucher. On 5 December I was diagnosed with Conjunctivitis (pink eyes), my condition deteriorated and became worst today, I had been to my specialist who advised that I cannot travel as this infection is very contagious. I send an email to rooms division manager Topi from wild coast sun direct to advise of my condition and see if she could change my booking to next weekend or any other weekend. She called me to advise that next weekend they don't have the room type u booked, I said that's ok I don't mind. Please can she book a double room type that she advise was available. Then told sorry your voucher not valid. You have to pay should you wish to book. I even advised that I have a letter from my specialist to advise how contagious the virus is and I should be isolated at home. Topi then advise that medical conditions are not considered. "You either come or don't" "it's your fault you sick". </p> <p>When we had not heard from reservations prior to this my husband called (14:00) and spoke to the GM's secretary/pa regarding my condition and if the date could be changed and willingness to email documents as proof she advise it will be subjected to availability and will get June to contact me. An hour had passed my husband contact them again and still no response from her or June. </p> <p> </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
10 (71.42857142857143%)