SG
Sereshnee G
Active since Jan 2022
6
Reviews
0
Industries
Reviews
6 reviews26 months ago
Vehicle ****** and club manager left with providing no updates
Moove fitness club in sunninghill had a vehicle ****** from their ba*****t on 17 February 2024. Further to this we had requested the ba*****t footage to inform the police of all pertinent details however we got told that the owners can only access it and they live overseas, on Monday, 19 February 2024, I contacted the gym again for an update and the club manager informed me that she had the footage and was going to view it and share the details with me on the very same day, I called back to find out she left and went home whilst we were waiting for pertinent information for the case! The lack of service and security at Moove gym in sunninghill is shocking on bad, to be able to hold a competition there and not have security available is ridiculous and to now not do their jobs! We had a lot of valuables in the vehicle and there would have been a chance of retrieving it if people there actually did their jobs adequately, very unsafe gym to train at.
0 replies
39 months ago
Incorrect Products advertised and delivered
I purchased a Samsung Q**** - Q-series soundbar on the 27th of January 2023. I received the order on the 7th of February 2023, however it was the incorrect order received and this was reported on the same day. We were informed within the next day that the correct soundbar was being sourced. On the 14th of Feb, we received a call stating that order was incorrectly advertised (after first informing us that it was being sourced and then a week later you tell a customer that the order was incorrectly advertised) After which the manager stated they will source the device again (which is not a guarantee) from the time of purchasing the product to the time of this product being sourced, this store is actually holding my funds for something which cannot be used and it cost more than R7000. This level of inadequate support should actually require people to be fired as it is a huge error on AVO. I expect the store to incur the loss and source this product from a 3rd party source to uphold their end of the bargain. This is a huge inconvenience to me.
0 replies
39 months ago
Decofurn Fourways Liars and Poor service and quality
I recently purchased a gaming office chair and paid over R2000 for this item. My first bad incident was the fact that the store had no stock and requested it from their warehouse and i was told i would be contacted when stock arrived. This was purchased on the 15th of January and i was only contacted on the 20th of January informing me of stock arriving, of which the staff member did not advise me to fetch the chair within 7 days and i got a call late afternoon on the 20th. On the 22nd of January i received an email from Decofurn stating i was contacted several times 9 days ago which is factually incorrect. Instead of apologising for their incorrect email, they apologised for the way i felt......but Decofurn fourways was at fault. Therefore taking no responsibility for their actions. I was only able to fetch the chair on the 28th of January and i informed that of this day when i wouldnt be working. I assembled the chair on the 30th of January and immediately noticed it was a defective item. I called the decofurn warehouse on the 31st informing them of the exact issues, this being uneven arm rests and further to this the backrest was uneven (one side was more forward than the other) and this actually hurt my back even more. I spoke to Thabang when i did call in to complain and they asked me to bring the chair back on the WEEKEND, of which he said they would be able to make an assessment at the warehouse. I was only able to take the chair in on the 5th of February which was a Sunday. When i arrived it took them a while to assess the issues and they further jerked my chair and backrest by trying to force it into position which actually damaged the chair further and we showed them the holes and damage created on the day. After waiting on them, they called in their assistant who advised that its passed the 7 day return period so we would need to write up an email to dispatchfour@decofurnsa.co.za, after taking the time and wasting my petrol to drive all the way there, they did absolutely nothing to assist me. I took the time to draft the email and was assured it would be sent to head office who would be able to advise next steps and i would be cc'd in all communications, this was a lie because up until today i have asked for the emails and received no response from decofurn fourways. I have a defective chair which cannot be used and doesnt serve its purpose, i've been emailed by the assistant stating that taking into account my claim and the damaged part, they would only be responsible to change the backrest!!!!! After seeing what they did on the same day they now want me to bring in the chair again for the damage they have caused!!!! which could have been changed on the same day which i was there and they refuse to even deliver this, decofurn fourways has clearly stated that the damage is on their side, they have not forwarded me email communications and now ignore all my communications. They are liars and provide poor quality products and services and have inadequate staff which cannot even advise their customers appropriately. I expect them to fully refund me or replace this chair entirely at their own cost.
0 replies
50 months ago
Sick guests after eating at flames restaurant
Last night i went to the flames restaurant for a friends birthday dinner (08/03). When we got there we were served with drinks and starters and placed our orders for main meals. We waited over an hour for our food to be served and noticed our table was being neglected and was told that our food would be late over and above the hour we already waited. When the food arrived it arrived cold and one meal was rushed and cooked which looked very watery so we sent our meals back to the kitchen, having to wait longer. We then realised another table was waiting for 2 hours for their meal and was told certain items on the menu was out of stock. One of the meals ordered had actually made a friend throw up and he was not able to eat his meal and was off sick from work the next day. After chatting to the other table it was noted that 3 of the chefs resigned 4 days ago, which really was unacceptable for a fine dining restaurant to not have chef's available and then to serve food which actually made their customers sick, although some of the meals were taken off the bill, a persons health and safety should be a restaurants main priority and if they were not able to handle capacity then guests should have been informed upfront. This was the most disappointing experience i have ever had at a fine dining restaurant and no guests should be eating there if they become sick and dont have appropriate chefs cooking the meals.
0 replies
51 months ago
Defective products and poor service
I have a TV which was approved for a replacement and I have been contacting Samsung for updates regarding delivery and I am continuously being told that it is being escalated and now that 14days are up, they still have not contacted me back to confirm delivery details etc, the service promised is not being offered and when speaking to the support team you are just being lied to, the communication line has been so poor even though I have asked to be contacted back, the request is continuously ignored and I still have no working TV.
212 replies
52 months ago
Incompetent service and selling defective products
If i could give Vodacom a negative rating i would. I purchased two Samsung TV's from the Vodabucks store during their black friday specials. The one TV being a 65inch QLED and another as a 65inch UHD tv. The QLED Tv was delivered to me on the 5th of Jan 2022 and it stopped working on the 7th of January 2022 which was a friday evening and i was not able to contact any after sales persons and the contact details provided by Vodacom for TV repairs were incorrect and related to a company that had many complaints about vodacom giving their customers incorrect details. I logged a call with Vodacom on the 10th of January as Samsung informed me that if the TV stopped working within 7 days then the store which i purchased it from needs to replace it. It is now the 20th of January and Vodacom has provided me with no assistance, i had to contact Samsung for assistance. The head of the Vodacom sales department is incompetent as i asked consultants to urgently ask their manager to contact me back and i received absolutely no assistance back till today. Vodacom then provided Samsung with the incorrect TV details as Samsung required the proof of purchase documents, which the Samsung consultant informed me that Vodacom took a while to share in the first place and then i find out was incorrect details which Vodacom provided. The whole process has been unprofessional, dealing with incompetent people and a huge inconvenience. Till today i still do not have a TV and there has been a delay in the communication process due to Vodacom's incompetence.
106 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)