OB
Olwethu B
Active since Feb 2022
7
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0
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Reviews
7 reviews1 month ago
Is Dishonesty Standard Procedure at Telesure?
Dear Telesure, Is it standard practice at Telesure for staff to be dishonest and tamper with claims? I am asking this because the team handling my Auto & General claim has **** repeatedly, one false statement after another. I have documented proof of these lies and the inconsistencies in how my claim has been managed. Is it Telesure’s job to gatekeep and prevent claims from being processed? Because that is exactly how your team has handled my Auto & General claim. Is this what your brand stands for?
0 replies
1 month ago
Lack of Accountability in Cellphone Insurance Claim
I submitted a cellphone insurance claim with Auto & General for my Cell C contract phone on 2 March 2026. To date, there is no clear indication or direction on the progress of the claim. Auto & General only responds to email inquiries, often taking a day or two to reply with a casual “followed up” message, which is inadequate. According to Auto & General, they are waiting for a report from Cell C to process my claim. I visited a Cell C store on Sunday to find out who I could follow up with. I spoke to the store manager who could not bothered and stuck to not knowing anything.. I wanted to find out who can I follow up with regarding the report, customer care, head office who? She blatantly said she does not know who handles insurance claims, or who I can escalate this matter to. Without even trying to find out. This is completely unacceptable as a customer who has insured my phone, there should be a clear process and a designated contact person for such claims. She took my details and said the area manager would contact me; to date, I have received no follow-up. It is extremely frustrating that: There is no accountability from either Auto & General or Cell C. I have insured my phone, yet the service provider does not take responsibility for providing the required report. Despite repeated attempts, the claim has been delayed with no resolution, guidance, or escalation. While the phone is technically the property of Cell C, the manager said Cell C cant do anything as the insurance is not theirs, how?
583 replies
1 month ago
Auto & General Fails Again
On Monday, 2 March at 09:07, my husband sent a claim to Auto & General after I was ****** the previous day. Like we did with our previous claims, we sent an email to the claims department and copied Pebble and Beverly, the Auto & General consultants who have helped us in the past. Understandably, we did not expect a response the same day. However, 24 hours later, we still had not heard anything. In the late afternoon, I called Auto & General, and to our surprise, the claim had not even been registered. Neither the claims department, Pebble, nor Beverly had the decency to respond to our emails or advise us on the next steps. This is our third claim with Auto & General, and the previous two were no different. We have had to fight at the most awkward times, precisely when we needed the insurance the most. Remember, we are paying for this insurance, not expecting it on a silver platter. The disrespect from Auto & General employees is beyond explainable. Throughout today, we have been sending emails to the claims department and the individuals copied - not a single person bothered to acknowledge our emails or advise us on what to do next. And once again, this is exactly what Auto & General does when there is a claim.
424 replies
2 months ago
Paid-Up Bond Not Cancelled – No Assistance from Deceased Estates Department
STANDARD BANK....... My late father had a home loan with Standard Bank. He sadly passed away, and my mother subsequently settled the outstanding bond in full. Since 2025, we have been struggling to have the bond officially cancelled. Despite the account being fully paid up, the cancellation has not been processed. We have attorneys involved, and both our attorneys and I have repeatedly emailed the Standard Bank Deceased Estates Department as instructed. We receive no response, no acknowledgment, and no action. It has been complete silence. Most recently, my mother went into a Standard Bank branch in person to try and resolve the matter. She explained that the bond is fully settled and that we have been emailing the deceased estates address with no response. The only assistance she received was to be told- again - to email the same deceased department email address we have already contacted multiple times without success. My mother is a widow and pensioner, who has already gone through the trauma of losing her husband. She has done everything required, including settling the bond in full, yet she is still being sent in circles with no accountability and no resolution. It is unacceptable that a paid-up bond cannot be cancelled after this length of time, especially when dealing with a deceased estate. Standard Bank WHY?
53 replies
2 months ago
Humiliating and degrading service at Takealot Fores**** Pickup Point
Humiliating and degrading service at Takealot Fores**** Pickup Point I am extremely disappointed by the humiliating and unacceptable service I received at the Takealot Fores**** Pickup Point today in relation to order #203362302. I received an official Takealot SMS confirming that my order was ready for collection, including a link with directions and a QR code. Because my phone was flat at the time, I forwarded the SMS to a colleague’s phone and went to the branch. I was assisted by an employee named Leigh Shay, whose behaviour was shockingly unprofessional from the start. No greeting, no attempt to assist - just an annoyed, condescending demand for an email containing a QR code. I explained that the SMS was the only communication I had received. She ignored me, repeated that she “needed the email,” and then proceeded to stare at me in silence in a way that was undermining and uncomfortable. When I asked to speak to a manager, she did not respond - she simply stared at me. I asked again several minutes later and was met with the same silence. This happened in front of other customers and staff, leaving me feeling embarrassed and disrespected. Only when her colleague overheard the situation did someone else step in to assist me. Throughout this, Leigh Shay continued to look at me as though I were a nuisance or ***********. Using a colleague’s phone, I had someone from my office access my email and forward any Takealot correspondence. The only email available at that time was the order confirmation, not the QR pickup email she insisted I should have had. The assisting colleague verified my details and fetched my parcel. I then spoke to the branch manager, who ultimately brought my parcel himself. The most upsetting part: at 13:31, after I had already left the branch, the QR pickup email finally arrived. This means I was humiliated, ignored and treated like a fool for an email that had not yet been sent to me. Even if there was a system delay, there is absolutely no excuse for the lack of basic respect, professionalism and human decency shown. At one point, I even asked the branch manager to observe the way Leigh Shay was staring at me, as it had become deeply uncomfortable. I have been a loyal Takealot customer for years and have never experienced treatment like this. This incident left me shaken, embarrassed and extremely disappointed. I expect a formal apology, an investigation into this matter, and assurance that staff at this branch are trained to treat customers with dignity and respect.
0 replies
6 months ago
Auto & General is a ****!
Thursday, 30 October is the 4th day since we logged a call with Auto and General for our broken stove. We were allocated an advisor by the name of Beverly, who we have not heard a word from, nor answering our emails. We have called to follow up, no manager seems available from the different departments we have called after dealing with a string of people, Pebble Mgiba who answered my last call said no manager is available and Ryan Kirsten will return my call. She put me through the claims department, Norha who answered the phone also said there are no managers available, she will get a manager to call when available. Auto and General, my premium is R2400 a month which I pay without fail because I trust you with my property and this is the runaround that I get? A mere response?
195 replies
31 months ago
KFC Zewenvacht Mall staff is lazy!!!!
I have just had the worst service from KFC in Zewenvacht mall. It's not the first time but I see irrespective of complaints to managers, the service is going from bad to worse. KFC Zewenvacht mall staff is lazy!!!!!! I was at KFC today, 23 September at 19:02, the restaurant is empty and I specifically asked for a piece of thigh. The cashier Matshediso told the kitchen staff that the 1 piece must be a thigh. The lady packing the food called my slip number, before taking the parcel I confirmed with her if it's a thigh and she said YES. I took my food and head home. When I got home, I opened my food, guess what? It's a breast and not a thigh. I immediately called the restaurant (19:15) and I spoke with Yolandi the Supervisor. I explained to her what happened and I told her with that being said I want the piece of chicken that I requested and paid for. I told her I unfortunately cannot go back to the mall at my expense(my petrol) for their staff ignorance, she apologized and said they don't do deliveries and thus cannot assist. Delivery? How is this a delivery. KFC staff sold me wrong meat, after telling them what I would like and after a staff confirmation that it is a thigh. Regardless, I gave Yolandi my address (walking distance from the mall) and my contact details. I stay 450 meters away from the mall to be exact. The time is now 20:26, I have not heard back from KFC Zewenvacht, I have since called the restaurant 7 times and they are not picking up the phone. I went at KFC for a reason,I was hungry, I still am. After KFC Zewenvacht mall taking my money, I am still hungry.
0 replies
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1 Star
7 (100%)