RM
Rhandzanani M
Active since Feb 2022
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Downgrade from current account type
It does not deserve a star at this moment. I have opted for a downgrade on my current account on the 31 October 2025. I was told it takes about 7 -14 days, but when i follow up i again told it takes about 30 days which i was still fine with. But up until now it still not done and there is no one to give a proper feedback as to why it can not be done. It is frustrating as new customer.
53 replies
6 months ago
Mellisa assisted me ...
Mellisa assisted me and I was happy with the outcome
53 replies
6 months ago
EXPERIAN FLAGGED MY ID NUMBER AFTER A DISPUTE WAS RESOLVED
I have my ID number linked to dispute yet the dispute has been resolved, this the only credit bureau that has my ID linked. No response to emails, they don't answer their phones, you hold forever. But to my surprise when i check under "view dispute" their very same report says there is no active dispute. This is worse Credit Bureau i have known. Can someone sort my issues as it is affecting my profile.
53 replies
7 months ago
Credit Report
Do we even have people working there? Because it is the 5th day today calling and been holding for an hour everyday, no body pics up only the recorded voices. This is so annoying more especially when there is an error on your report.
53 replies
11 months ago
Home loan account
Standard bank has thw worse servive ever, I needed to assistance regarding my home account and I was told to send an email that was on the 7th May, i have done that and no one responded until i called to follow up on the 16th May, i was told there is no email and i meed to forward the email i have sent on the 7th to prove or else i will not be assistant. Who does that?
174 replies
26 months ago
Overdraft and ucount fee
I had a prestige account with standard bank which was a hell, they were always deducting fees i dont know off. I have asked for downgrade to mymo plus which comes ucount reward for free. But i am being charged for ucount and there is an overdraft fee which i know nothing about. I want my money back they keep on deducting for no reason. Worse bank ever.
112 replies
29 months ago
No internet connection
Worse service ever, i have no connection since saturday. No one is giving proper feedback and you dont get to call them, they must call you but since yesterday no one has called or actioned the ticket. Engineers were busy fixing whatever since saturday. It deserves a zero star.
72 replies
33 months ago
Incorrect allocation and interests
I have 3 accounts with Cellc which I normally pay via debit order on the 25th. So i was unable to pay on the 25th but i went to the cellc store at Festival mall on the 1st oc July to make the payment. Cellc consultant at store advised that they do not have the service but he will print a statement with a reference number for me to pay at Pick n pay, i mentioned to him that i have more than 1 account but he insisted that the 1 reference number will make payments for all the accounts because id number is the same. I went and pay but now it has allocated to 1 account and has credit on, i called cellc customer service numerous time and spoke to Bongani Malatole and also other consultant trying to explain this situation to atleast transfer the credit to the other account, i have been promised reference for this transaction last week still nothing. I called again one consultant hang up on me. Cellc keeps on going to my account to deduct without agreement and now it is causing lots of interest on my bank account. I hope this can be ressolved because i am not paying this month until this is ressolved.
60 replies
41 months ago
Accident Claim
I got an accident Month end of November and a lady by the name of Thabisa Mbaliso assisted me with my claim. I must say her service was wonderful..Always provided me with feedback and her patience with me was out of this workd. My claim was approved. Big ups to her. I am a happy customer.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)