MM
melissa M
Active since Mar 2022
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Cell c Rewards app
I am a cell c subscriber and i always use the cell c rewards app,last month i lost all my stickers because every time i log on, I put in the correct otp and it keep says invalid otp not giving me access to log in.I can't even go in the vault on Tuesdays to bank what i have received. I have contacted the call Centre and they know nothing and can't even assist.
212 replies
11 months ago
Rude and arrogant staff who dont know what they are doing
I write this mail in utter disgust with the service received Firstly a sms was received that my account needs to be FICA which was done immediately on the 7th May and the consultant even assured me ,I just cant seem to recall his name but being a bank yourl will have the recordings and details .Today I spoke to Mpho Babayi on the 23 May @ 09:23 explaining her the situation and she tells me that I need to go to the bank to sort ,who is not doing their job or don’t know how to resolve this and on the 7th May I did do the Fica with the consultant and Mpho cant even advise what I need,so I had to go to the bank to resolve this .No customer service whatsoever.Rude and a dont care attitude. Secondly-On the 19th May I received an sms to notify me that the debit order date for the vehicle will be the 23 May,so the next day i called in and spoke to Jackie and I told her my debit order date is on the 25th which is a Sunday so my salary date will be the 24th May and she assured me that no debit will be done on the 23rd May yet again another consultant assuring me to ignore the sms as there will be no debit for the 23rd May,today being the 23rd May a debit order was tried and it was returned ,DO YOU HAVE ANY THAT THIS AFFECTS MY RECORD ,i have emailed and there has been no response.
0 replies
21 months ago
Rude manager
The manager Palan is very rude,seen the price advertised for a product and he refused knowing its his fault.There was a sticker above and below the product,they think we shoppers are stupid .He has no management skills let alone how to talk to customers.I even told him i will report this to head office and he says he dont care and thats a terrible attitude.They surely need a visit to see the standards of this shop.
56 replies
21 months ago
low standards of service
Beware when buying any goods from this store.The smart watch i bought wont come on just after 2 weeks and the staff is aware that it is broken, I dont have the receipt but i have proof of my bank statement that shows the purchase. Apparently the manager says no record of invoices, he cant even assist customers and their phones dont even work. I will never buy from them again and will definitely pass the word around.
0 replies
23 months ago
Security breach of details
I am a Telkom subscriber for many years and i always receive my statements via email and when i opened my contract my name always appeared correct on the statement ,so today i contacted the call center and spoke to Zanele so she needed me to verify my details so i asked her to give me the details and she couldn't i gave her what was needed, my statement reads MISS ASSED MOHANLALL,THATS NOT MY NAME and when i looked at the May statement it had my correct name and surname so thats means some stupid internal staff changed my details and that's like a security breach and Zanele has asked me to go to the store as to where i opened my contract(seems like the blame is passed on) when this is not my fault ,Telkom staff as who done this needs to sort it, Customer service is always so terrible. Lets hope this gets sorted as its a total security breach of some one editing details and i wont hesitate to take this further. I need management to get involved and discipline the person who changed my details and they must sort it.I would like to know who gave Telkom the right to change a name on the statement to ASSED??******** STAFF THAT WORKS THERE .
0 replies
27 months ago
Stale tinkies
I purchased 2 boxes of Tinkies and it was stale,the store wont take it back as i don't have the receipt. I contacted Tiger Brands on the 19 December and sent all the info they requested and its now over a month with no response, reference number TB2312190037,I sent the images and details via a watsapnumber that was provided and i have been messaging them from the 28th till current and msgs all read and total ignorance.Their customer service is pathethic,really speaks volumes.They show no interest.
0 replies
29 months ago
Pathetic service
I was asked to email supporting documents for the income verification which i have done,i cant do it digitially on the website as i dont have documents thats requested. This morning i called and spoke to Andile and he read the notes on his sides so he sent me a form i could fill in ,i filled it and mailed it through key care income,i called after half and hour and spoke to Ruth and she tells me they cant send that form which i already received ,cant discovery agents understand the reason i am doing it manually because the website wont allow me to go further for documents i don't even have.I am so tired of this as its going on for 2 weeks and i am getting nowhere, you speak to different agents and all give you different responses. This is totally pathetic service and i am with discovery medical aid for over 20 years,i guess this is time to change.The response time with the call centre agents are of no use.Guess they require more training so all are on the same page.
271 replies
30 months ago
PATHETHIC SERVICE
I had an issue with Cell C for debiting my account on the wrong debit date because the 24 September was a holiday so i have been back and forth with a lady by the name of Gabisile Ntombela,i send her emails for feedback and she has no sense of urgency let alone customer service to reply and just ignore,i had to keep mailing.Today i get an sms that i must liable for the extra charges cos of CELL C fault for debiting my account on the wrong date when for the last donkey years my account was always debited correct.Today i called customer care and spoke Mienie and she told me the charges are for the returned debit and thats not my fault.Calling the customer care is of no use and no one can seem to address the issue and assist.
393 replies
35 months ago
Unprofessional service
My debit order always goes off on the last day of each and every month.I did call to check if i qualify for a payment break about 2weeks ago and i am sure i spoke to a guy by the name of Julian,I only enquired and i did mention to him that i will let him know but he activated it without my permission (PLEASE CHECK THE CALL RECORDINGS ON THIS AS ITS CLEARLY STATED THAT ALL CALLS ARE RECORDED).so i noticed my debit order didnt go off yesterday as it normally does.I called the contact centre over 6 times today and was cut off by every person and i had to keep explaining the same issue over and over again and seems no one can assist me.I need urgent assistance as its of no use calling the customer care.
371 replies
38 months ago
BAD CUSTOMER SERVICE
I am policy holder for many years,when i first took the policy my broker helped me very fast and now that i need assistance no one can seem to help me.I have been sending emails to customer care and its like a 2days response and still no assistance, I call and i am trying to let them know i don't have any idea where my broker is and i want to change the policy and it seems like no one can assist.
159 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
3 (17.647058823529413%)
1 Star
9 (52.94117647058823%)