DK
Dee O
Active since Apr 2022
23
Reviews
0
Industries
Reviews
23 reviews2 months ago
A Restaurant That Gets the Basics Right
My wife and I recently discovered this restaurant and have visited twice in a short space of time, with both experiences being consistently positive. The food was well prepared and enjoyable, the outdoor setting created a relaxed and pleasant atmosphere, and the service was professional and attentive. The menu is also very competitively priced, offering excellent value for the overall experience. One aspect that stood out was the unhurried nature of the restaurant — there is no sense of being rushed, and it’s clear that care is taken to allow guests to enjoy their time there. We also observed the thoughtful way in which children are catered for, which contributes to a welcoming and family-friendly environment. Based on our experiences, this establishment clearly takes pride in both its offering and customer experience. We would confidently recommend it and look forward to returning.
0 replies
3 months ago
Sixty60 charged delivery fee despite no delivery attempt – unacceptable service
I placed an order on Sixty60 with a scheduled delivery window of 10–11am. I was at home the entire morning, my phone was on, and no one called, no one arrived at the complex, and no intercom attempt was made. Despite this, my order was marked as “Delivery failed – customer not present.” This is simply untrue. The app later showed a new delivery window, but instead of delivering, Sixty60 cancelled the order and refunded the basket value while keeping the R50 delivery fee — even though the failure was entirely on their side. Charging a delivery fee when no delivery was attempted is unacceptable and feels dishonest. If a driver is delayed or skips a stop, that should not be passed on to the customer as a “failed delivery.” I expect the delivery fee to be refunded and this practice to be reviewed. This experience has seriously eroded my trust in Sixty60.
0 replies
3 months ago
OUTsurance cancelled my policy without warning despite written-only communication request
I am extremely disappointed in how OUTsurance handled my policy cancellation. For weeks I was trying to resolve concerns about unexplained changes to my excess structure and benefits. I made it very clear in writing that I require all communication via email because I have a speech impairment that makes it difficult for others to hear and understand me clearly. Despite this, OUTsurance repeatedly called me instead of responding in writing, and ignored my formal questions. When I escalated the matter and asked for proper written confirmation of my benefits, OUTsurance responded by cancelling my policy with immediate effect, leaving me without cover from that very day — without warning, without confirmation of timing, and without regard for the risk this created for me. Yes, they may be contractually entitled to cancel — but ethically this is unacceptable. An insurer should never leave a client uninsured in the middle of a dispute without clear notice and transition time. I did not want to leave OUTsurance. I only wanted fair treatment, transparency, and written communication that accommodates my disability. Instead, I was ignored and then effectively pushed out. This experience shows a complete lack of customer care, poor adherence to Treating Customers Fairly principles, and no sensitivity to accessibility needs. I would strongly caution anyone who values ethical service and fair treatment to think carefully before choosing OUTsurance.
280 replies
7 months ago
Appalling Service from FNB’s PayPal Team
I am extremely disappointed with the service I have received from FNB in trying to withdraw funds from my PayPal account into my Capitec account. Since receiving funds through PayPal (to assist a family in crisis), I have been attempting to use FNB’s PayPal portal. Unfortunately, the instructions on the website are vague and unclear. I have emailed FNB twice requesting that someone contact me telephonically, as I am unable to dial 087 numbers from my cellphone. Despite this, no one has bothered to call me back. My wife even took time off from work to visit an FNB branch in person, hoping to get assistance, yet we are still left struggling. The only response I received via email was a generic message instructing me to register on their website — steps I had already followed. It has now been more than a week without any meaningful help or resolution. For a bank that prides itself on slogans such as “How can we help you” and “How can we put you first”, I am shocked at the lack of accountability and service delivery. I urgently request that senior management review this matter and provide practical support, not generic responses, to customers who depend on these services.
106 replies
12 months ago
Continued Disappointment and Unprofessional Service from Cell C
I am beyond frustrated with the continued lack of professionalism and poor service from Cell C. Recently, I contacted Cell C to renew my wife’s contract. We spoke to a consultant named Khumbulani Dlamini, who promised to send a list of phones similar to the one she currently uses. Instead, I received a generic list of every device Cell C has to offer. I then took the time to narrow the options myself and sent them back with a request to finalize the deal. He confirmed he would call me on April 23rd between 16:30 and 17:00 — that call never came. I followed up several times via email. He responded with poor grammar, no subject lines, no professional signature, and failed to address me by name. I asked for the contact details of his supervisor, and that email has been ignored completely. I eventually lodged a formal complaint on April 23rd at 12:33 and received what seemed like an automated response stating I would be contacted within 24 hours. I eventually received a follow-up email on April 24th at 13:31. This is not my first disappointing experience with Cell C. As a customer of more than 10 years, I find it unacceptable that I am repeatedly subjected to such substandard service. I am now seriously considering taking my business elsewhere and will not recommend Cell C to anyone based on this experience. Cell C – your disregard for customer satisfaction and basic professionalism is appalling.
580 replies
14 months ago
Excellent Service and Professionalism!
I had a fantastic experience dealing with this team. My car's water pump was leaking, so I started gathering quotes for the repair. They were among the first to respond, and their professionalism stood out from the start. Their quotation was in line with others I received, but having dealt with them before, I was confident in their quality of work. Before I even made my decision, Charlene followed up on the quote, which I found to be a great touch—professional and genuinely appreciated. When I requested a small discount due to financial constraints, they accommodated me within an hour or two, which was really considerate. I also had a few technical concerns, and when I called, Ruan, one of their technicians, took the time to explain everything clearly, putting my mind at ease. The next day, I dropped off my car, and their friendly driver gave me a lift back. Later that afternoon, Charlene called to inform me that my car was ready and that they would deliver it—true to their word, they did, and the car came back washed and looking great! It was truly a pleasurable experience, from start to finish. I highly recommend their services to anyone in need of vehicle repairs!
0 replies
15 months ago
Shocking Service – Still Out of Pocket
After weeks of frustration and poor service, the saga with One Deal a Day continues. While I finally received a refund for the item I purchased (a full nine days after confirmation), they have still refused to refund the delivery fee for a parcel that was never delivered. Adding insult to injury, I had to go out of my way to contact the courier at Fastway Couriers to provide my unit number—at my own cost—because they didn’t have it. Despite providing the same information to Thebogo from One Deal a Day the following day, the delivery never materialized. The refusal to refund the delivery fee for a service that was blatantly not rendered speaks volumes about their unprofessionalism and lack of accountability. Numerous WhatsApp messages and emails sent to resolve this matter have been ignored. I have since escalated this issue to the ombudsman, who has informed me that they have also reached out to One Deal a Day—only to be ignored, just as I have been. This behavior is disgraceful and unacceptable. Do yourself a favor: avoid One Deal a Day at all costs. They are quick to take your money but will leave you to fight tooth and nail to get it back. Save your time, money, and sanity—shop elsewhere.
0 replies
16 months ago
Shocking Service – Still Out of Pocket
After weeks of frustration, I finally received a refund for the item I purchased—nine days after the refund was confirmed. However, the delivery fee was not refunded. This is despite the fact that the parcel was never delivered. To make matters worse, I had to phone the courier at Fastway Couriers myself (at my own cost) to provide him with my unit number because he didn’t have it. The following day, I gave the same information to Thebogo from One Deal a Day, yet the delivery never happened. And still, they refuse to refund the delivery fee for a service that was not rendered. This is just another testament to the unprofessionalism and lack of accountability that defines how they conduct business. Save yourself the hassle. Do not deal with One Deal a Day. They are quick to take your money but will make you fight tooth and nail to get it back—if you get it back at all. Absolutely disgraceful!
0 replies
16 months ago
The Worst Customer Experience – AVOID THIS BUSINESS!
This is now my third review about the disgraceful service from One Deal a Day. It’s clear they have no regard for their customers or basic professionalism. After days of back-and-forth with no resolution regarding my refund, I sent them the following message via WhatsApp on Thursday, 12th December: "Kindly note that I will notify the NCC, Ombudsman and post on social networks of your conduct." Their response? Four and a half hours later, I received this: "." Yes, a single, dismissive "." That’s how they chose to handle a valid complaint from a paying customer. This speaks volumes about their attitude towards clients and their complete lack of accountability. This level of incompetence and disrespect is beyond pathetic. It’s clear this company doesn’t care about its customers or its reputation. I URGE THE PUBLIC TO AVOID DEALING WITH ONE DEAL A DAY! Save yourself the frustration, the endless waiting, and the outright disrespect. Spend your money with businesses that value and respect their clients.
0 replies
16 months ago
Avoid One Deal a Day at All Costs
This is the second time I find myself compelled to warn potential customers about the appalling service at One Deal a Day. Here's what happened: On Friday, 29th November, after enduring the incompetence of no less than three unprofessional sales agents, I finally managed to place an order via WhatsApp. On the 30th, I received a message with an order number—nothing more. No confirmation, no timeline, no details. By the 4th of December, with no updates forthcoming, I reached out for an order status. What did I get? The infamous, "kindly let me check," followed by radio silence. Frustrated, I responded with a clear instruction: "Kindly cancel my order and refund me." On Tuesday, 10th December, I received a vague and condescending response: "Good Morning, hope you well... refund will be processed, and collection will be requested for you... kindly confirm your bank confirmation letter." I responded within 30 minutes, promptly providing the requested document and asking a simple question: "Kindly indicate when I will receive the refund." Hours passed. Nearly 11 hours later, I received another dismissive response: "Noted, will update you tomorrow," sent at 20:38 that night. It is now Thursday, 13:28. Still no refund, no updates, no accountability. This is the definition of unprofessionalism. Their "service" is slow, disorganized, and frankly, insulting to paying customers. My advice: save yourself the frustration and shop elsewhere. One Deal a Day clearly does not value its customers or their time. Don't make the same mistake I did.
56 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (91.30434782608695%)