SS
Sithembisiwe S
Active since Apr 2022
30
Reviews
0
Industries
Reviews
30 reviews3 months ago
West street branch refuse to take item and refund: Bad Treatment
West street branch refuse to take item and refund for odd reasons, on the 23rd of December I bought a Tshirt for Xmas for my Son, he wears medium but that day medium was out of stock so he took large but did not fit it Instore which was his mistake, he fit it at home sameday after we arrived and it was too big and he put back in the bag and gave it back to me to return it but then it was going to be Xmas and New year. Today 5th of January I took it back but went to Woolworths West street in Durban I then went to the till operator and explained and she did not have a problem, but then she needed authorization, and that's where problem started an Indian Lady came to me together with till operator who had the Tshirt to tell me they cannot help me and I asked why and I was astonished by all the reasons She said item is not saleable and I told her but my son never wore the Tshirt she said it might be other customers who were fitting it from the shop in Pava and cashier at Pava was supposed to ensure the item was OK and I asked but how is that my problem? And she insisted and she said I must go exchange it from where I bought it from, she also mentioned if she take it back she have to send to Pava and Woolworths does not have transport to take it there and I asked again but how is that supposed to be my problem, and at that time we were arguing all the customers in the queue were looking at us, Like really I'm so dissappointed all her reasons above are not what I thought Woolworths is, Woolworths does not have transport to send an item from one shop to another, such a big retailer shop? and according to her her first reason Woolworths sold to me an item that was not saleable? So why was it sold to me in the first place and item that was fitted by other customers to a point where it was not saleable so it means Woolworths sold it to me to get rid of it? Now that they cant take it back as I returned it as it bought it, Secondly the inconvenience I was caused I went to town because it was convenient to me now I was told to go to Pava causing me more cost so it means if bought it outside Durban I was going to be forced to keep a Tshirt that no one at home will use it, such treatment I would have expected it at small retailers who are struggling where refund of just R240 would be a loss to them but to be tossed around by such a big retailer like Woolworths for just R240 is shocking to say the least Woolworths was one of the shops I respect knowing if I bought an item and encountered problems the shop will assist me no matter which branch I go to but beggining today that has all changed But I was comforted by the fact after I went to Pava I got my refund and I told them my bad experience in the Durban branch they were surprised as even they checked the item they said there is nothing they see they suggest item is not saleable or have been used so they did not know what Dbn branch was talking about
0 replies
5 months ago
UNRECOGNIZED CHARGE IN MY ACCOUNT
I have had a very bad experience with Uber Eats, I received a notification that someone was using my card to buy food at Uber eats, first transaction declined. The Uber app is not secured and Uber is helpless in the situation, they force you to agree that you know the person who bought using your account. I never lost my card, its always been in my bag, I never share my personal with anyone, not even my kids, When I enquired, they told me Im sharing my account with a person called Mandla, I dont even know a person by the name of Mandla, What happened is I scheduled a trip in the app, after a long time I have not used the app because it is too expensive, I was actually comparing the prices between Bolt and Uber, the following after that an attempt was made to buy in my account, this make conclude that someone with Uber was able to access my account while I was trying to schedule a trip, I was alone in the bedroom when I was doing this and it was at night. I strongly believe this was inside job, furthermore support is like a robot, no matter what you say or explain as a customer, they give you the very same answer they already gave, Its like they close their ears to a customers cry they dont care what happens to their customer, And the next thing they leave you hanging as they tell you they will not be able to respond to your messages, in other words they are done with you. Please becareful when putting your banking details using this app there are staff members remotely preying for your information.
0 replies
9 months ago
Courier delivered to the wrong person, PMC refusing to take action
My name is Buhle Sikhakhane, I ordered an item with this company it has taken almost three weeks and I still have not received my item when I follow up with the courier they tell me they delivered the parcel which I did not receive, I then lodgee with PMC to tell them I have not receiver the parcel even though courier say they delivered The response from them is shocking, they say I must go around my neighhood to ask if they receive my parcel, what the hell? I told them ill never do that Im not mad, next the say I must follow up with courier and them to write a letter like whose supposed to go through all that like I must now go through all the trouble, they say they cannot any further steps
0 replies
12 months ago
Abused by old mutual
Old Mutual is really abusive After a long battle that took almost a year to sort out a policy they canceled, now they tell owe 5k and they will deduct it from my bank I don't eben know who gave them that permission cause original agreement is stop order I have a stop order and they are the ones who communicate with my company regarding deduction without my intervention, all policy changes and increases are communicated by insureres with my company now if they say i owe 5k all of a sudden why they didn't send policy increase to the department It looks like now that they have chowed my money for so many years they are trying by all means to get this policy to lapse and enjoy all my premiums, i have no other explanation for this sudden behavior
0 replies
14 months ago
Unprofessional service From Fundi not responding to emails and not returning calls and does not update what is happening with the application
What a bad service from Fundi, I app**** on the 22nd of January its the 10th today, I have heard nothing from them, I have left numerous messages for the and even requested Manager to call to no avail, everytime I call Im told I was called back once that is their excuse, I have submitted all the documents they required, but are not coming back to me, right now I do not know what is happening with my application, my contact person is always not available, does not respond to emails and does not return calls yet he tells he called me only once, but how many times I have called him and left messages but does not return to me how many emails I have sent him but does not respond This is is very unprofessional and very bad service
53 replies
17 months ago
Old Mutual a more than 10 years old policy
I have a Greenlight policy that has existed for more than 10 years, when I check the status of my policies on the website I found out that one of the persons covered is not longer listed. I call Greenlight for explanation, and am not satisfied with the answer they blame it on my employer, I refuse to believe that its employer as my employer receives directive from Old Mutual to deduct a certain premium, the policy take as one premium with different beneficiaries, and they have removed of the beneficiarie and made the policy lapse without my knowledge.
463 replies
19 months ago
This company is failing to refund what is due to me
Im looking for a refund from this company since I cancelled contract within 5 days, they told me I must wait for 30 working days that has passed long ago, I went there personally to cancel a contract and signed papers but when I signed to follow up I was told cancellation was not captured, which is not my problem as I still counting 30 days from the day I was there, They are not responding to emails, their phone is always engaged, when you finally talk to someone they cant help they actually dont know what they are doing, you want to speak to a manager they demand to speak to you yet they cant help you, I only went there to enquire and I found out that they are not what i was looking for and I dint want to sign but the receptionist convinced me to sign a contract saying I can cancel within 5 days, I didn't know that was a catch I want my refund in cash asap
0 replies
23 months ago
Zoom fail to keep me connected for over two weeks
Consultant hang on me while I was talking, and mentioned my frustration. Zoom Fiber has failed to act on my non connection for two weeks, the consultant are posting me from pillar to pillar, they keep trying to solve problem over the phone and repeating the same thing that they have tried but didn't work over and over again, The don't want to send a technician to solve problem onsite yet Im paying every month Im receive the bad customer service ever, they not taking my problem seriously.
53 replies
23 months ago
Ubereats support refuses to assist me with refund for cancelled order
Uber eats support is refusing to assist me, on the 16th of May I ordered Fusherways via website as I don't have an app, and Chris Hani Road was selected, I made the payment as it is requrred upfront while I was trackkng and waiting for an order the store cancelled the order but money was never refunded To query I went to same Uber eats website I ordered from and thru are refusing to help
0 replies
23 months ago
WebAfrica not helping after I moved from one house to another
The company have the worst customer service, they use WhatsApp support, you text this number and a robot respond you mention you need to speak to a person and it takes 24 hours for that person to respond and after waiting for 24 hours person text you she expect you to respond or else they close chat it's as if you have to stair at your phone for 24 hours for WebAfrica as if you don't have any other business to do, I requested them to move my Fibre and activate it at another house cause I moved and they are failing tp help me we with this simple request right now I don't have Fibre
53 replies
Review Distribution
5 Star
1 (3.3333333333333335%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (13.333333333333334%)
1 Star
25 (83.33333333333333%)