TP
thandiwe P
Active since Jan 2010
11
Reviews
0
Industries
Reviews
11 reviews24 months ago
Bad customer service
I bought a sim card from a local shop in 2021 and this was during COVID,when movement was limited. My reason for getting a Telkom sim was because the area I was had strong Telkom signal therefore I bought it where it was convenient and with no hassles. I've made multiple airtime and data purchases on the sim card and whenever I had issues I'd contact the call center and they would assist with no hassles. My sim card got blocked and I called for a PUK and was assisted after passing verification questions and u fortunately the sim was damaged and I had to go into a branch for assistance. When I went to the Protea Glen mall Telkom they could not help, because the sim was RICA'D in another person's name. I requested they ask security questions and I got nothing but attitude. My WhatsApp,OTPs and school information is linked to that number that I have been using since 2021. This is an inconvenience and I at least have to be given a chance to inform my contacts I am no longer using that number. Someone needs to help ASAP,this has been an inconvenience as I have lost opportunities because I'm unreachable.
0 replies
86 months ago
A year of Unpaid Risk & Provident Fund
Never inmy life have I dealt with so much incompetence in an insurance company. My mother passed away a year ago and her Risk & Provident fund are still due to us and the consultants have been helpful thus far, however from April 2018 we have been told that the reason for non payment is because the board of directors has not sat down to sign off the payment documents in a year. Is this a ****a shop??? In a full year the directors have not met??? Seriously this cant be true. Surely there is a way to expedite this process and part ways. We are not even waiting for a Million rands yet the run around given here is ridiculous. This company can do better if it wants to compete with big Provident fund companies.
0 replies
98 months ago
Fraudulent installers
In the 6tharch I called DSTV installees in Kibler park to assist with LNB connection & 3 guys came in a polo, the one stayed in the car and two came out,vthey went on the roof and came and told me that I should get a new dish to have single view as I live in a cottage and share a satellite with my neighbour, so they suggested that they would rove the splitter And remove his connection it resolved the issue but my neighbour and they said if I had more issues they will return at no extra cost. To my surprise nothing was actually done and when I call or text them I get more stories. Please assist in shaming Kibler Park Installers (as they call themselves) they are fraudsters and ignore calls when they have to sort out a mess. Please advise if I can even open a case of fraud herein. All I have iavthe guys name & phone number which I made the cash send payment to.
0 replies
100 months ago
No Payment for providend Fund
I resigned from Netsurit in 2017 September and my providend fund documents were only sent to me in October 2017 which I completed the forms and sent back t Netsurit to submit to Sanlam on my behalf, I have been in touch with Netsurit to follow up on whether or not my submission was done and no one is helpful. I have dealt with HR, HR Management , Payroll and so many other people in between to make sure this is finalised but no one is assisting. Kindly advice or intervene as I think Netsurit drags their feet when they have to finalize such matters. My leave was not paid out which I accepted because I did not serve notice, but I won't let go of my provident fund. They are even ignoring Sanlam cosultants who are trying to assist me with my payout!!! This is totally unacceptable.
53 replies
108 months ago
Forgot PIN
<p>Its been over a month trying to login to ABSA's cellphone banking and i get the 1.Forgot PIN and no other option to proceed.</p> <p>This is frustrating as I know what my PIN is however when i contacted the contact centre, I was told they are updating the cellphone banking USSD *120*2270#</p> <p>Can someone advise if transacting through the APP & Internet banking is the only viable means right now as sometimes a quick transaction like loading prepaid airtime doesnt require so much time like using those options. This is very annoying!!</p>
56 replies
116 months ago
Very disappointed in SARS
<p>I dont understand why SARS is treating me like a criminal, I changed my banking details and was requested to submit a bank statement as there was a stopper on my accound and they could not refund me until I bring the required documents. That was done and today marks a month of no feedback and no refund. I keep following up on my query and am told I have not been authenticated by auditors. Why do government always fail its citezens, what else needs to be done to get verified? The call centrer agaenst ask that I apply patience but how do I apply patience when there is money i need to use to get by? Seriously guys , you can do better. </p>
0 replies
116 months ago
Unacceptable service
<p>On the 10th October, I visited the Linden branch to collect an Item I had pawned but unfortunately did not have my contract to release the item. I was travelling with my 4 month old as I had just picked her up from nursery school.</p> <p>I then explained to the consultant that I had forgotten my contract but needed assistance to release it and she point blank said “go to the police station to get an affidavit” My thing is, she could clearly see I was with a baby, did not care to hear me out and disregarded the fact that I am paying to release an item. Meaning, it’s a gain on her side, she was understandably following procedure but her arrogance and tone of no interest in assisting me ticked me off. As she could have easily looked for the copy they always keep.</p> <p>I went there the next morning and clearly she was still not having it, she did not greet, had no eye contact and still gave me attitude. When she was about to help, there was no exchange of words, I put the contract on the counter and dumped the ID on the counter as well. She said don’t you dare throw your ID at me, I will shove it to the door so you can pick it up there.</p> <p>Can someone remind this girl that she needs my money and services as without it, she would not have a job. She needs to respect customers PERIOD!!</p> <p>Why is it that other branches treat customers like royalty and she fails to do so? The truth is, if she cannot give good customer service, she is in the wrong line of work. She must go clean toilets or work somewhere where she will not interact with clients.</p>
0 replies
116 months ago
Queen of the castle-Thandeka
<p>On Monday 10 October 2016, I went into the linden store to collect my pawned laptop and turned out that I had forgotten my receipt, which the branch has a copy of. I then requested the consultant -Thandeka to assist me and she abruptley said i must go make an affidavit to say i dont have a receipt. She could clearly see that it was almost time for them to close and i was travelling with a baby, so i would not have made it back on time. I reyurned the next morning and she still gave me an attitude.</p> <p>She did not greet me, had no eye contact and when asking for my id i dumped it on her counter which she then told me that she will throw it to the door for me to pick it up there, she said that i thought i was special. Someone needs to remind her that without me pawning my items, she has no job and she needs to respect customers as we make her employed. She needs to drop the attitude and stop taking to people as though she owns the business. Cash is king will loose clients because of employees like her!!</p>
0 replies
117 months ago
Thank You Eugene- You are a needle in a haystack
<p>So following numerous complaints forwarded to senior management at the department of Labour, today I was contated by Eugene and he gave me the best news that my claim was approved and that it would be paid within a week.</p> <p>I must say this was a dreadful process where I threw tantrums because of how my initial application was handled. Had I left it to Lucky Masindi...I would be miserable to date. I wish I dealt with Eugene from the onset, I don't know what he did differently but I didn't have to throw tantrums or send emails. He handled this like a PRO. We need people like you. </p>
0 replies
122 months ago
Black on Black service
I was in line to pay for my lunch and there was only one cashier available which has a stinking attitude by the name of Katlego so I avoid her service at all cost so because i saw there was someone bending down I waited to be assisted by them, it turned out to be Olga Khobeni and i must say I did not expect the kind of service i got from her, it was as if I was being helped by the person I was avoiding to begin with.<br> She did not greet as they all normally do, did not ask if I wanted a plastic bag or f I had a smart shopper card. I then showed her I was paying with my card and no words still came out of her mouth. Their speed point is not correctly positioned and if you insert your card and get no response from the machine the cashier needs to then ask you to take it out and fix whatever it is they fix...she still said nothing except uttered the words \Ngathi uya qala ukusebenzisa lomshini\" a snide Zulu comment meaning as if shes never used this machine before.<br> This needs to be addressed as I am a customer and deserve the respect these girls afford to white people that walk into that garage daily, they look stupid smiling at a different race and pulling their faces for blacks.Stupid"
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)