MV
Melany V
Active since Jan 2010
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Claim - No response
I've been trying to claim via Keyhealth and Denis for a few Dental appointments I had to pay cash for upfront. First email went to Keyhealth with details attached on 21 January 2026. I realized later that I probably need to send this to the Denis division, so I did so on 7 February 2026. When exactly am I going to receive a response on either of these emails?
159 replies
3 months ago
Product description misleading
Bought a set of 3 suitcases on the online portal. I still went into the description of the product to make sure it was all 3 where it says 3 piece set includes ... And proceeds to note the sizes of the bags. So I decided to order them. Of course, upon delivery I received one bag. I queried this with onedaonly customer service which was just 'Sorry price was for one bag only '. I proceeded to tell them about the description being misleading. In short, the didn't care. I just logged a return. They wasted my time and now I'm the one paying for it.
0 replies
4 months ago
Radio silence...are you there?
We are really struggling with this company. We had 2 vehicles on Netstar, and I sold my one vehicle a few months ago and I phoned them to cancel that vehicle. They said they would but didn't happen. The Netstar app only shows one vehicle, the one I sold, and the one I actually want on the app they said they would sort out...and they didn't. By the way ... Still paying premiums on the sold vehicle. I had enough, sent them an email which apparently got sent to retention department at the beginning of December. Only to have radio silence after that. I then called them a few days ago, the said they will send me a reference number to confirm the cancellation of the entire contract and confirm the penalties. Still waiting.... would you trust a company with the security of your vehicle when they can't seem to do simple things?
616 replies
20 months ago
Bigbag a ****
Please don't buy from them. I bought seeds from them, only heard from them once for payment, which I did the payment. The number on the Google listing is a hardware store in Middleburg, the are not located at the Morning Glen Mall. I called mall management and checked. The numbers on their website do not exist or they just ring. Once you paid they don't answer emails. Please don't buy from them, it's likely a ****. Still waiting for my seeds....
53 replies
20 months ago
Poor response
I'm really starting to doubt this Activate Absa insurance. I've called them twice, to be cut off both times. Sent them 2 messages on the app to call me, that didn't happen. I sent them a email and still no response to remove a building off my profile. It's been a week now, and guess who is still paying for a building I no longer own.
106 replies
27 months ago
Terrible service and communication channels
I have a geyser claim. I phoned discovery insurance, and hung on the line for about an hour for help, no luck. I tried their online form, but realised it's only set up for my normal insurance and not my commercial insurance. So I emailed them, this was on the 17th Jan, there was up and down correspondence about my policy number, which they changed without informing me. On 18 Jan Discovery insure the policy number was located but still no correspondence on what is actually happening with my claim. It would be great if I know who I'm talking to on the emails as well. It's been now 3 days, my experience with Discovery has been terrible. Other insurance companies have people come out same day. I feel like I have to fight and claw to get any type of service out of them. I'm disappointed to say the least.
116 replies
31 months ago
Please don't buy from these people
Don't buy from this company. They have a refund policy that notes you need to inform them of any returns 1-7 days of receiving the parcel via email. I did so on the first day, continued to send reminders. I sent a message form on their website, found their contact information on Facebook. I called them twice and WhatsApp them 4 times. No response. I'm sad to report that I don't believe this business sticks by what they say they're going to do. The product that was sent to me was frayed and unusable for the purpose I intended it for.
0 replies
33 months ago
Not customer centered
I just want to open my business account. 2 in contact requests logged, 1 phone call and a complaint to them....and today they asked me to fill out paperwork I already emailed them 3 days ago. Still no response from any representative to even try to assist me. I'm sure it's been more than 7 working days. I can't move forward with my business because of them, in fact I will take my business elsewhere. Perhaps a bank that can pick up a phone or read their emails. So sad!!
60 replies
97 months ago
Afrihost Speed
We have been having generally terrible internet speeds on our ADSL internet connection. We have purchased a 8 mbps line with a capped 250 GB including line rental. My line speed is running at 1.5 mbps on a good day. I have logged 3 calls so far via their contact center as I am not home during the day and cannot phone the call center before it closes. First two times, I got told I'm not using the correct speed test app and I should use telkom - I was given usernames and passwords that didn't work which I complained about in a return email (this was ignored). After the 3rd call was logged, I was running my internet speed test on the correct app all along. I became hopeful as it seemed like this person tried something else besides palming a useless telkom username and password off on me. Of which I tried their suggestions and sent them my log of speed tests, which anyway just ended there with no further response. I beg! Please can I have either a credit for my really rubbish line speed or if possible any type of useful service would be great?
0 replies
124 months ago
EXCELLENT SERVICE!
Absolutely above and beyond service. Very detailed service, they topped it off with a car wash, sweets, car freshener, key ring and fixed our flicker light! Highly recommended - Taking service to the next level! Well Done!
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
9 (75%)