MM
Masechaba M
Active since Jan 2010
27
Reviews
0
Industries
Reviews
27 reviews15 months ago
Nothing went right with my renewal
The only good thing about this company is Reneilwe Seothaeng who was helpful in responding to my email. I can’t believe I’ve been failed by so many departments. Billing double charged me because they failed to cancel my old contract. The product team failed to keep me on the same option I was on, instead they downgraded me. Retentions failed to return my call after I called in this afternoon and was told that the consultant dealing with my billing query was on a call. They showed a certain price on the website but charge a higher price on the monthly debit order. Reneilwe escalated my email to the different departments last week already yet none of them bothered to come back to me. Epic fail!
689 replies
24 months ago
Horrible service, lies and *****ulent charges!
I'm quite fed up at the run around and silly games that Cell C is playing instead of cancelling my contract which was paid up in February already! The lies I've been told and the unprofessional service received from Ketso is shocking! And then to charge me a device fee when I got a statement saying "you do not have any device commitment fees on your contract". This has got to be the worst service I've ever received!!!
53 replies
25 months ago
Please convert my number to a prepaid?
I’ve been with Cell C for over a decade and have mainly been happy hence the 4star rating. I’m just struggling to cancel my contract. I’ve sent an email, no reply or acknowledgment. I got a call to offer me an upgrade and I advised the consultant that I want my number changed to prepaid as I paid off the outstanding balance so she said she would put me through to the cancellations department but instead the call was disconnected. Please can you cancel my contract and change my plan to prepaid until you get new phone stock?
53 replies
29 months ago
Unit Trust Withdrawal
The only way FNB takes their clients seriously is when you complain on HelloPeter! I submitted a unit trust withdrawal request in January which they paid out. I followed the exam same procedure in November, emailed my banker early on Monday, followed up using the January email address yet I'm told the instruction was not received. The Horizon Team doesn't even bother to answer calls, you're put on hold for over 10 minutes, that's if you can even get through to their 087 number. I had to physically go into the branch to make the call. It's quite frustrating to jump through hoops to disinvest from your own account. I've never even received a statement so who knows what the balance is. Shocking!
73 replies
45 months ago
Be honest about turnaround times for claims, its not 3 days, its probably closer to 40.
In the claims email, the auto response says that requests will be processed in 2-3 working days but Discovery forgets to mention that the client will be the one that has to constantly follow up. They also forget to mention that depending on who you speak to or email, you will get a different confirmation of your own bank details. One will say Nedbank the other will say Standard Bank. This in turn will further delay your claims payment. Then they wont tell you about Mediclinic Sandton expecting an upfront payment for ER visits with effect from 2022 when all these years, all claims were sent to Discovery for payment. And lastly, it looks like their real turnaround time is 40 days per a previous Hellopeter review because its day 10 and I still dont have my claim paid to my account.
268 replies
60 months ago
Double charge for Showmax after claiming a reward
"2. The upgrade is at no additional cost to you, you are required to pay the cost of your existing package" How do you guys send me that email but double charge me for Showmax? So your rewards are in fact at an additional cost!
53 replies
63 months ago
SECOND complaint seeing as RAIN hasn't got back to me in 2 weeks
After numerous phone calls to the Call Centre, numerous emails, a Hellopeter complaint which Mosa responded to, advising me he/she would call me back and still no collection of the router and refund to my account. I have been trying to cancel since the 3rd of February as I haven't gotten connection since I ordered the 5G router.
56 replies
63 months ago
1 week of waiting for the collection of your 5G Router or advise where I can drop it off?
Not terrible service since I've had no service but I just wanna know when my Router will be collected as I have tried, since the 3rd of Feb, to get it collected so I can get my refund and go with a different service provider.
112 replies
66 months ago
Excellent service and quick delivery time!
I recently ordered a patio set and am very impressive with my order. From the quality, to the extremely quick time it took get the item delivered and the excellent service received from the delivery company. Thank you so much - keep up the great work!
56 replies
78 months ago
Over a month with no response
Day 10 since I complained on Hellopeter with only an acknowledgement of my complaint but no response from MFC. Which brings this to a total of over 30 days with no response to my questions. I’m shocked that MFC thinks they should be treating clients this way!
105 replies
Review Distribution
5 Star
8 (29.62962962962963%)
4 Star
1 (3.7037037037037037%)
3 Star
1 (3.7037037037037037%)
2 Star
3 (11.11111111111111%)
1 Star
14 (51.851851851851855%)