IK
Ian K
Active since Jun 2022
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Easy pay or recharger prepaid?
Sorry there was an error making your payment please contact us and then you phone just to reach recharger prepaid wow interesting so I phone a couple of times just waiting for an operator no operator so I request a call back what a nice option except they never call back so I guess still no power
0 replies
8 months ago
Rechargers bad services
This company service really suck it as if you are a huge inconvenience when you phone and what happened all of a sudden one meter after another gives errors to buy electricity and the solution buy here no buy there oh the system is not working so either bypass the meter or no power. My advice look for a company that wants to help
56 replies
25 months ago
lets try again no7
Dear vodacom I have a samsung phone that I pay for every month but I don't use it cause it is not working your response pleas bring it in for try no7 yes 6 tries and 3 moths later and sill just bring it in an send it back to tell you no fault found wow I guess I am the Idiot for bringing a phone in with no faults thank you for your wonderful service
109 replies
25 months ago
Samsungs don't care line
I have a Samsung a53 that is still under warranty that freezes the whole time send ut in to vodacom repair shop 6 times now and they cant fix the problem so I phoned Samsungs don't care line and keeps on telling me they are waiting for vodacom to update them they will phone back but they don't even if you phone again same story. Its been 3 months now and I am done with Samsungs don't care department
333 replies
30 months ago
Vodacom's Questionable (bullying) Business Tactics
Recently, I had a rather frustrating experience with Vodacom that compelled me to question their business tactics. It all began with a phone call from Vodacom, offering me an upgrade, which ultimately led to an unwanted service upgrade, despite my initial refusal. This review sheds light on my journey through this ordeal, including the struggle to cancel the upgrade and the subsequent unexpected charges. The Unsolicited Upgrade: It all started when I received a call from Vodacom, where their representative offered me an upgrade for my existing plan. I asked them to send an email before I accept. However, to my surprise, the upgrade was processed without my consent. It left me feeling deceived and trapped in a plan I never wanted. The Cancellation Effort: Frustrated by the unsolicited upgrade, I decided to take action and promptly sent an email to Vodacom requesting the cancellation of the upgrade. I also logged a call with their customer service department to ensure my request was noted. Unfortunately, my efforts to cancel the upgrade went largely ignored, and the upgrade remained in place. Unexpected Charges: What added insult to injury was the fact that I was charged for a full month of the upgraded plan I never asked for. It seemed as if Vodacom was more interested in pushing their services onto customers without their consent than in providing genuine customer service. Customer Service Response: Throughout this ordeal, I found Vodacom's customer service response to be lethargic. Despite multiple attempts to communicate my issue and resolve it, there was a frustrating lack of follow-through. It was disheartening to feel unheard and unimportant as a customer and now completely ignored. After a warning that they will disconnect my lines if I don't pay, I payed the amount and now their response is I did say yes so then I asked for the recording but was declined In conclusion, I would caution potential Vodacom customers to be vigilant and assertive when dealing with the company to avoid falling victim to unsolicited upgrades and unexpected charges.
262 replies
33 months ago
FNB ***** line
All of the best reporting or assisting in ***** reporting arrogant service waiting 15 minutes to get through and then when you need to get additional information your call gets dropped I guess 20 seconds are to long to wait shame FNB. At least you're banking experience ain't bad or else you lost a customer today
120 replies
46 months ago
Personal information
Violating my rights by using my personal details without my consent and then dropping the phone when asked about where they got my details from
804 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)