PV
Philip G
Active since Jan 2010
13
Reviews
0
Industries
Reviews
13 reviews26 months ago
123NET Will only cause you frustration, don't engeage with them!
We have been a client of 123NET for more than 7 years. As soon as we get their invoice we pay them in advance. On many occasions, on the day after we receive their invoice they terminate their internet fibre service to us even though they are paid in advance. Yesterday (Sunday 25 Feb 2024) we received their invoice for March 2024, and paid it first thing today (Monday 26 Feb 2024). 2 hours after we paid them for March, they terminate their services to us! I called them on their listed number but the operator said she can't put me through to accounts, and they will call me back at their convenience. I emailed their listed email address at billing@123net.co.za and my email was returned saying it cannot be delivered. How do you resolve matters with them? The simple answer is you can't. So my advice is to stay away from them. Don't waste your time, you will just be frustrated with another faceless organisation that doesn't care about it's customers!
0 replies
35 months ago
DON'T DEAL WITH GENERATOR KING - HE THINKS YOU ARE HIS SERVANT!
I ordered a generator from Generator King on Thursday,18 May after the salesperson confirmed it was in stock. I informed him that I will pay by direct EFT on Friday morning, 19 May and emailed the proof of payment to him at 10.43am on the same day. He promised to arrange for my generator to be delivered during the week 22 to 26 May. When I contacted their logistics department on Monday, 22 May I was told that they are waiting for components to build my generator and the components are still in Durban Harbour waiting to be cleared by customs. They said I could have my generator in 3 weeks' time. I then asked if there are any close alternatives and were told they have an equivalent in stock that cost R5k plus VAT more. I agreed to compromise and asked them to send me an invoice for the difference. They then sent me an invoice for the full price of the alternative machine and promptly loaded the delivery fee by an extra R3564! They don't answer your calls or come back to you. Once they have your money they don't care for you as a client. Please don't deal with them, you will only have frustrations due to ther poor service and careless attitude.
131 replies
42 months ago
DON'T WASTE YOUR TIME WITH DISCOVERY BANK
I have been a Discovery Client since 1999. Since 2004, with regular intervals, I have tried to change my Identity number from the old pre-barcode number to the new post-barcode number without success. The latest saga happened when I tried to open a Bank Account with Discovery Bank on 10 October 2022. I was asked to send a copy of my new ID Card to clientdocuments@discovery.bank with a promise that it will get changed within 48-hours. After calling on 7 occasions after that to follow up as it has not been done, we are exactly 3-weeks later and they have still not changed my ID number. The worst thing is that no one from Discovery has bothered to contact me, I have had to call them! I can't open a Discovery Bank Account and I have been a client of both Discovery Medical Aid and Discovery Life for 23 years! I also have a platinum account with my current bank! Ironically they send me SMS messages and emails instructing me to download the Discovery Bank App and open my account. Every time I have done this (7 times), It tells me that "The cellphone number entered belongs to another user profile". This is how to NOT treat your customers. I have subsequently opened an account with Capitec and are looking for other medical aid and life insurance options.
396 replies
53 months ago
Fruugo - Worst Service Ever
The worst online shopping experience I have ever had. I ordered an item, order number 29595419 on 25 November 2021 and given an estimated delivery date of Wed 08 December - Tue 21 December 2021. It is 21 Dec today and my order is still in Shenzhen, China. It has been there since 4 December! No update since 14 December! I will never order from Fruugo again!
0 replies
61 months ago
Don't fly British Airways Comair - Customer Services is Non Existant
On 25 March 2021, I made a British Airways reservation for my wife and I in Business Class (Club) on flight BA6324 departing from Durban for 1 April 2021 at 7.45am and arriving in Cape Town at 10.55am and flight BA6323 departing Capetown on 5 April 2021 at 11.35am and arriving in Durban at 14.35. I paid in full for these flights. On 30 March 2021, I got an email notification that the return flight BA6323 departing Cape Town on 5 April 2021 at 11.35am has been cancelled and that we were now on Flight BA6303 departing Cape Town at 9.20am. I tried to reschedule this flight online to a later flight but BA's system wouldn't allow me. I phone the contact number on the email and held on for just over an hour with no one answering the phone. Eventually, I found another number and got through to the executive club only to be told that they can only give me a flight the next day (6 April 2021), which I reluctantly accepted as it is costing me anither day's accommodation and car rental. They emailed me the new confirmation. On 31 March 2021, I wanted to check us in for my flight BA6324 departing at 7.45am only to find out that they have cancelled this flight too without letting me know. We were now rebooked on Flight BA6300 departing at 7.00am. I tried to check in online and the BA System wouldn't allow me. Again, I called the number given by BA in the email and on their website (010) 344-0130 and selected option 1 for domestic reservations. Once again after 30 minutes of holding on no one answered. I then tried the Executive Club Number and twice the lady answered and insisted on putting me through to the same local "customer services" number that doesn't get answered. My advice is to rather fly with other arilines as there is no customer service at British Airways. They have become a faceless oragnisation that will take your money, mess you around and you have no recourse!
0 replies
62 months ago
Don't get Bullied by Nudebt Managemen on behalf of Telkom!!
Telkom kept charging me from October 2020 onwards for services I cancelled in August 2020. From the beginning of March, Telkom handed my account over to Nudebt Management for these services cancelled in August last year . I have spoken to Nudebt representatives on numerous occasions and emailed them all cancellation documentation to *********** and *********** as instructed on 13 March 2021 and again on 17 March 2021. They have not responded to my emails and harras me by SMS and Email daily for money I don't owe to Telkom!
0 replies
62 months ago
Telkom Bullies! Don't ever deal with Telkom!
I cancelled Supreme Call Switchboard Services from Telkom on 20 August 2020. Were then told by Sweetnezz Patosi, my account manager to send my cancellation to hicombs1@telkom.co.za which I did. The person at hicombs1@telkom.co.za then informed me to send my cancellation notice to assuraac@telkom.co.za and I duly sent it to this address. Then on 25 August 2020, I received an email from Nichelous Brijlal from assuraac@telkom.co.za informing me to send the cancellation notice to the SMBS Retention Centre at STocST@telkom.co.za and again I sent the notice to this address. On 4 September 2020, I got an email from my Telkom business account manager Sweetnezz Patosi instructing me to Send the cancellation on a company Letterhead signed by a director of the company to the SMBS Retention Centre at STocST@telkom.co.za, which I duly did. On the same day I got an acknowledgement of receipt of my notice of cancellation of sevices from the SMBS Retention Centre at STocST@telkom.co.za but again requesting signed cancellation letter on a company letterhead. I then downloadeda cancellation form from this link they sent http://tlkm.link/BusCancell for sole traders and completed it. On 8 September 2020, I sent the completed cancellation form plus a cancellation notice on our company letterhead to STocST@telkom.co.za; PatosZC1@telkom.co.za; and HicomBS@telkom.co.za so that everyone has all the documents. I also requested that they collect their switchboard equipment. Then during December 2020, I started getting SMS's regarding moneys owed to Telkom for November 2020 in respect of the services cancelled. I informed then of the cancellation but they continued to harrass me throughout December, January and February. Then in March they handed my account over to Nudebt Management. I have spoken to Nudebt representatives on numerous occasions and emailed them all cancellation documentation to Telkom@nudebt.co.za and queries@nudebt.co.za as instructed on 13 March 2021 and again on 17 March 2021. They have not responded to my emails and harras me by SMS and Email daily for money I don't owe to Telkom!
0 replies
70 months ago
FREDD/TT CONNECT - THE WORLD'S WORST SERVICE PROVIDER!
I have been utilising TT Connect/Fredd for a 100Mbps Fibre Line since Febraury 2018. and had regular downtime. Everytime the line is down it takes them 2 to 10 days to attend to the problem. I also never got near the promised speed of this line, it mostly ran at 20% capacity! For 2½ years they took money off my account by debit order and never issued me with an invoice or receipt! Thus, I dont even know my account number with them! The worst was still to come. On 23 July 2020 I decided I had enough and emailed them to cancel the month-to-month contract I have with them. They refused to cancel the contract unless I complete their cancellation form and give them 30 Days notice. After repeated requests, they eventually sent me the form on 28 July 2020. On the form they want my account number. Again I asked for my invoices and account number and 6 hours later no one bothered to respond to me. It is just the World's worst service you can ever imagine. It is not that they just don't care, they deliberately make their customers' lives difficult.
56 replies
73 months ago
Don't Get Scammed by Oddishop.com
Placed an order for 2 UPS Systems and sent proof of payment on 17 March 2020. On 18 March got email to confirm delivery for 23 March. Got email on 23 March to say order has been despatched and will reach me within 24 hours. It never arrived and emailed Oddishop on 25 March. They replied saying my order will be delivered before close of business on 26 March. It was never delivered. Oddishop doesn't answer the cellphone numbers they listed and doesn't respond to further emails. I believe I have been SCAMMED! Please don't place any order with Oddishop.com and don't pay any money to them!
0 replies
103 months ago
Extremely Poor Delivery Service
I ordered an item on Ebay and the supplier uses Fedex to deliver from Israel. Fedex collected the item on 26 October 2017 and gave me an estimated delivery time of 6pm on 31 October 2017. It is now 8pm on 2 November 2017 and according to Fedex Tracking, my item hasn't left Fedex premises in Israel yet. I have tried to contact them on their customer service line +972 77 ********** but no one answers this line and the automated voicemail is in hebrew or arabic, so I can't understand them. Yet the website that refers you to this number is in English! I am gravely concerned as my item's value is $8000 and I am unsure if I will ever receive it. I will NEVER again deal with a vendor that uses FedEx! Please don't fall into the same trap as I have. You have been warned!
61 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)