NB
Natasha B
Active since Jan 2010
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
Recommended
Good communication with quick response time to quiries.
71 replies
14 months ago
One year and no action
In Feb 2024 we app**** for a new current account in the name of our Trust and for our existing overdraft facility to be transferred to this account. In April 2024 we submitted all the documentation requested by Standard Bank. The new current account was opened. However, it is now a YEAR later and despite a new temporary relationship manager being appointed we are still waiting for the transfer of the overdraft facility. Despite numerous e-mails, no feedback as to the delay has been forthcoming.
53 replies
17 months ago
*********** Business Banking Partner
On advise from our auditors we have migrated our farming and other operations from a sole proprietorship to a Trust. Feb 2024: To this end our CEO went to Standard Bank to open a new current account with an overdraft facility similar to the existing one that has been in operation since April 1993. (The trust already had a saving account) April 2024: All the FICA documents etc required had been submitted and a new current account was opened - but without an overdraft facility. AUGUST 2024: The relationship manager finally requested a meeting on the 29th August. Without any advance warning to accurately prepare, she asked us what our personal assets are to stand surety as trustees for the Trust overdraft. We gave her our asset register as best we could remember (should be more than adequate to stand surety) and signed the documents as she requested. NOVEMBER 2024: Nine months later and we are still waiting for the overdraft facility on the Trust current account. Nor have we received ANY further communication regarding this matter other than to say that our relationship manager has been replaced with a temp. Can any one suggest a better bank to partner with?
71 replies
40 months ago
Universal Health incompetent administrator of CompCare
Since the 3rd Feb 2022 I have been trying to remove an adult beneficiary as she is overseas on her own medical aid and change the account that my debit order goes off from. Over nine months later and neither change has been effected despite filling in all of the numerous documents required. On the plus side of inefficiency - since Oct I have tried to change another dependent to an adult but that hasn't been done either. Universal are the administrators and I would suggest that they outsource to another company if at all possible. All Universal has contributed are a pretty brochure and an App which these days are a standard requirement. The above does not cover standard things like a hip replacement etc having been removed as a hospital benefit since the scheme was taken over from Selfmed.
132 replies
61 months ago
Shocking accounts dept
Herotel Breedenet sent us a statement on the 17th March that we owe R 3,630.43, however there is no credit for the amount of R3 563.93 that we paid on the 11th Dec 2020. We queried this on the 19th March and again on the 26th March asking for a full statement and a copy of the invoice for this amount that they claim is outstanding. As we have a debit order account this amount cannot be for our monthly fees. Phoning the company results in listening to music for long stretches of a time and finally leaving a message with the receptionist has also produced no reply. Instead we are bombarded with auto-messages threatening to cut us off if we don't pay by month end. We have now settled this account to avoid cut off at a critical time of our 3 connections but are not impressed and no doubt will wait in vain for any response or a copy of the invoice detailing what this amount is supposed to be for. This all on top of a month of sporadic internet connection is just pathetic.
0 replies
63 months ago
Excellent After Sales Service & Delivery!
The after sales service that we received from Magniscreens has been amazing! We ordered the screens online and I never realised that a measurement was transposed on the quotation. On reporting that the screens didn't fit, there was no issue - they made new ones and we returned the others with the courier on delivery of the new ones. All at no additional cost! What exceptional after sales service! Besides this, these Magniscreen fly screens are light weight, sturdy and easily removable, the charcoal colour chosen matches perfectly with our aluminium window frames and they work like a dream! No more flies!
56 replies
63 months ago
Do not use The Courier Guy if you live in a rural area.
If you live just outside of a rural town, do not expect delivery.
0 replies
68 months ago
Do not buy electronic goods from TakeaLot.com
Do not buy ceiling fan lights, electronic goods or anything that may require a part, after sales advice or service from the original supplier from TakeaLot.com. Our situation is unacceptable - the electricians only discovered that a small plastic part on one of the 5 ceiling fan lights was missing on installation. (The other 2 of 3 identical parts are attached) It is not something that you would pick up on delivery of the product. With lockdown delaying our renovation even further, the installation was only recently done - months after delivery of the product. We are now stuck with a defective ceiling fan light that we cannot attach the bottom cover onto. TakeaLot are not prepared to give us the supplier details so that we can buy this small missing plastic part that should have been supplied attached to the expensive ceiling fan light. One would assume that this would be standard practise with electronic type goods. Be warned it is not! Their second response to our pleading for assistance, "We do not sell parts but sell products as a whole. We only do a return of an entire order if it is within the return policy". Which incidentally is 7 days. We are disgusted with their proforma unhelpful stock replies.
0 replies
71 months ago
Robertson Pick 'n Pay have gone above and beyond!
The Robertson Pick 'n Pay has been absolutely marvellous throughout the Covid19 crisis. Home deliveries for the elderly and surrounding farms complete with personal shoppers who will photograph various items like pyjamas to chose from and a WhatsApp group with photos of any specials. Should they do a buying trip to Cape Town they will gladly pick up something for you. Farms can e-mail individual hamper orders for their staff including airtime and pre-paid electricity. They have even developed a website to make it easier to order. Those venturing into the store will find one-way isles to assist in keeping that social distance. The staff have all gone above and beyond during this crisis!
105 replies
77 months ago
Clientele does not payout
Clientèle is the biggest scam and we earnestly advise against taking a policy with them. My husband DJ Barry took out a Classic Saver Endowment Plan on the 1/10/1996. On the 8th Feb 2018 he received the document he requested to cash out this policy 21 years after inception. The original encashment form was filled in and e-mailed back together with proof of address, a bank stamped bank statement and a certified copy of his ID on the 26th Feb 2018. On the 12th April 2018 these forms needed to be resubmitted as they claimed they never received them. Then they couldn't find his credit card number but the account given wasn't for a credit card. On the 13th Sept 2018 the forms were resubmitted. No action was taken on their side despite repeated phone calls. Then on the 10th Dec 2019 the documents were all resubmitted again after he received a Clientele letter stating that the policy had been made 'paid up' as no premiums had been received for longer than 3 months. Perhaps the policy had matured which is why the debit order stopped automatically but this wasn't considered by them. Instead he was given an option to either continue paying or keep it paid up and have R33 per month deducted from the value. Then on the 13th Dec he was asked to resubmit the forms again as their system had apparently automatically cancelled the previous request. So the merry go round continues with Clientele sending e-mails that payment will be in 3-4 days and others stating 8 days. Today's phone call elicited a response that he hadn't submitted a manual breakdown of the payout. On being told that he didn't have that information and Clientele would need to send it to him so that he could send it back, the lady spoke to her supervisor who said that they would do it. Completely ironic and nearly 2 years later no payment has been received. We wonder what the next creative excuse will be that they dream up to delay payment?
305 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
6 (54.54545454545455%)