SL
Samantha L
Active since Oct 2022
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
Arrogant Staff
Got to the store at 16h30pm. Asked where the trolleys are situated. The lady pointed out. Whilst browsing around with my trolley, I communicated with a lady regarding pricing of certain items and the laybye system. She calls out to the staff and says is the system for laybye online... They say no it's offline without a check. She said it has been offline the whole day and she can't help for the system. Very defensive, I get into it with her of how Sheet street stores are all so depressing when you enter. The staff are unpleasant, they don't have the basic customer service skills. The staff doesn't greet, they don't smile, they don't offer to help you as they are nowhere to be found whilst walking the store but they saw you enter as a staff member walked to see where I was but then just went back to the nestled area, waiting for time to pass to close the store. You physically have to approach them all nestled together behind the till area. Conveniently the laybye system was off ha ha... The lady proceeds to tell me I have the whole week to shop as they close at 20h00pm during the week and that Sundays are the only early days they get to go home! She was so off from the point and venting her own story telling me about Mental health, hunny you then she have went into the Psychology field of work. The nerve of her speaking to me as she pleased. She then proceeded to tell me I'm looking for an argument, wow.... Then she proceeded to patronize me after I left telling me to have a blessed Sunday with a chuckle. Very distasteful experience. Disappointed in Sheet Street CAPE GATE. This is how they chase business out the door.
53 replies
7 months ago
Pathetic Aramex
Received notification my package has been delivered but NOBODY WAS AT HOME. So where did you deliver too. My paid items, disappointed with the pathetic service. Aramex you better make sure I receive my parcel immediately
0 replies
7 months ago
Disgusted service at Fairbridge Pep Brackenfell
After work Friday 19th September 2025, I popped by Pep home at Fairbridge shopping centre Brackenfell. Entered the store, grabbed a trolley and basket and went down the aisles. Whilst looking for a gift bag, there was a woman (store assistant) watching me, I made eye contact and smiled as she never said a word, she was just following my every move. I moved around trying to gather the perfect items for a bridal shower party... This lady was everywhere I was. I asked her for assistance and she bluntly shot me down. I left it and moved to pay. I asked her to split the items as 2 items marked down I wanted to laybye until payday, She refused and told me it's not for laybye it's already cheap enough, I asked her is that Peps policy as I have laybyed red ticket items before, she just kept on being blunt. I paid for the other items. But what got me angry is the fact how she Discriminated me. She isolated her focus on me and there were many clients in store, I felt violated, she made me feel like I'm there to come and *****. She was hostile at the tills, blatantly rude I would say. No customer etiquette at all. Mind you it's not the first time she doesn't GSTY.... I'm still shocked at her. Pep Fairbridge SC should be ashamed to have such staff chase away clientele. I will surely not shop there again, Jennifer you are a disgrace to the company and to Human beings, you don't have an ounce of Humility in you. Shame on you
0 replies
10 months ago
Humbles spirits at Pnp Hypermarket Brackenfell
Thank you ladies for making my day. You filled it up with your smiles and humble spirits. Katherine Titus Christa Plaatjies Kulsum Adams Amanda Van Graan
1 reply
10 months ago
Compliments to Brackenfell Traffic department
A big Thank you to Vanessa Beukes, Keanu Fortuin and Janine Du Plessis for going more than the extra mile. It was heartwarming to be treated as a client and not a little child.
0 replies
14 months ago
I received a call back from Sizwe
I received a call back from Sizwe. He was so patient and humble from the get go. He assisted me with some accurate ammendments and made sure all the details are confirmed. You are a Dynamo Sizwe Nxumalo, thank you for your Stellar Service.
53 replies
14 months ago
NAKED DOESN'T CARE
<div>I have been a client with Naked Insurance since 2023. They are affordable with Comprehensive Car Cover. Somehow in December 2024 they havent received the premium. I haven't received any notification from them to inform me as there was sufficient for my policy premiums to be deduted. The 9th February 2025 I check why January 2025 was not deducted and saw that the last deduction was made November 2024. I paid the outstanding amount immediately. I then emailed Naked insurance to find out what is happening and why they have tried to contact me via SMS, Call..... This +++++ then sends a very blunt email to say 'Unfortunately Naked doesn't call or sms but they email numerous times' to inform the client the policy will be canceled. This was alarming to me because I have dealt with Naked before in a query and when my phone dropped they called me right back,... The Sad part is I have been driving thinking my vehicle is Safe, but I wasn't covered and the Insurer just canceled without my knowledge. Couldn't Naked take the courtesy to call the client to find out regarding the premium, DON'T THEY CARE FOR THEIR CLIENTS... Because if you would have cared for your Business even to keep your client you would of used other methods to contact me. I am Highly disappointed in the manner your Uncaring agent handled everything. I recommended Naked to everyone, but if this is how clients are treated then don't opt for them. The app allowed me to make a Payment But my policy is canceled how do you explain that. So what does that payment cover now... . YOUR UNCARING POLICY?????</div>
53 replies
16 months ago
Web unfair treatment
On the 28th November 2024 we made payment of R790 for the new month approaching for our wifi. On the 29th November 2024 we received notification we need to move Immediately. We then selected the Move house option on the Webafrica customer zone. We contacted Webafrica and the consultant on the WhatsApp chat advised that they will contact billing for a refund.... We chose the new line Octotel and it was activated 8th December 2024. We then received an email stating that the router will be delivered ASAP. I then chatted with a consultant today 9th December 2024 and she Assisted me to set up a Router I already had In my possession as I needed the wifi urgently for my remote work. Now what ticks me off is the fact that we had no feedback regarding the Refund.. And we didn't cancel the service.. We only moved house... What you doing is not Fair business practice we can't pay you a 1 months service fee for no service. Horrible....
0 replies
18 months ago
Multifocal Bogus
On the 17th May 2024 we called the branch to find out regarding appointments. On the 18th May 2024, a booking was made via WhatsApp for 11h30am at the Cape Gate Spec Savers branch. We got there earlier before 11am. We asked the reception to check for benifits and what he qualified for. The lady assured us she will sort it out. I asked her numerous times if the branch falls under the Medical Aid plan and she asked the Optometrist and she said yes. The Reception returned and said the Medical aid Call centre is closed. We are well aware they close at 12pm hence us coming ealry. They proceeded with the eye test eventhough they done it Blindly (no confirmation) she said she will check Monday for benifits. The Optometrist found him to need Multifocal specs, at this point I objected her findings to the reception and said it cannot be true. We left and I called the Monday to confirm that they contacted the medical aid for payment. They called back the 20th, sent an invoice and said we are not covered. What a joke of a place...... We then received an email threatening handover for the eye test money. Now here is where it gets interesting.... He went for a eye test at Neo Vision 12th October 2024 and the Optometrist found his Eyes to be Excellent and needs a reading glasses ONLY!!!!! Neo vision done the check and Note this is on a Saturday again, we arrived earlier again at 11am and this Reception got all the confirmation she needed before proceeding with the service. NOW I am baffled at your service. Specs Savers Cape Gate I will hand this matter to the Consumer Ombuds. Sies man
159 replies
18 months ago
Betway Cuts corners
Whilst my mom was playing she saw she had a huge amount of credit. She screen shot the proof and asked Betway to sort out the matter. They emailed days after and asked her for the history. Couldnt they call her, verify her, then check on their side if everything is legit. How do you receive licenses if you cannot even support clients when they have a dispute. Customer service should be your first priority
106 replies
Review Distribution
5 Star
13 (39.39393939393939%)
4 Star
2 (6.0606060606060606%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
17 (51.515151515151516%)