JS
Jaco S
Active since Mar 2010
41
Reviews
0
Industries
Reviews
41 reviews5 months ago
Reckless Mamelodi Bus Driver Endangered My Family (Bus #1622)
This morning, my wife, my three children, and I were subjected to a terrifying display of reckless and aggressive driving by the driver of a Mamelodi Bus Service vehicle, fleet number 1622. We were driving at the 80km/h speed limit on the R55 South (past Zwartkops), and this bus tailgated us aggressively at less than 5 metres. When my wife tapped the brakes to ask for space, the driver spitefully drove even closer. Nearing the Wierda Road turn-off, the bus overtook us and then deliberately tried to push our vehicle, carrying our three children, off the road. This driver's behaviour was not just unprofessional; it was life-threatening. He is a danger to every single person on the road. We have photographic evidence of the driver and the bus. Mamelodi Bus Service needs to take this driver off our roads immediately.
0 replies
5 months ago
Billing System is Inflexible and Hostile to Customers - Forcing Failed Debit Orders
I am deeply frustrated with MTN's billing department. Their process is rigid, illogical, and is costing me money for their system's failures. Here is the problem: My debit order date is the 31st of the month. My salary only comes in on the 27th. To be a responsible customer, I made a full manual EFT payment of R3,720 on 29 October. Despite my account being fully paid, MTN's system still ran the debit order on 31 October. It failed (as the money was already paid), and I am now being charged bank penalties for this. When I complained, an agent named Boitumelo told me that debit orders are submitted 5 days in advance (around the 26th) and cannot be stopped. Then, an agent named Lebogang gave me an impossible "solution": I must make my manual payment 10 days before the debit order date. This means paying on the 21st, but I only get paid on the 27th. I have explained this, and I have demanded that they simply change my payment method back to a manual EFT/cash payment so I can pay my bill on my own terms. They refuse. MTN is forcing me to stay on a debit order system that they know will fail every single month, which in turn costs me bank fees and damages my credit profile. This is unacceptable and feels like a trap.
0 replies
7 months ago
MTN Ignores Written Agreement, Causes Unnecessary Bank Fees
I am extremely disappointed with the incompetence and unreliability of MTN's billing department. After proactively arranging a new payment date, their system completely failed to honour the agreement, costing me money. Here are the facts: On 9 September 2025, I received an email from an MTN representative (Lucian) explicitly confirming that my debit order date had been successfully changed to the 31st of each month. On 22 September 2025, in complete disregard for this written confirmation, MTN attempted to debit my account for R3,323.00. As the debit was on an incorrect and unexpected date, it failed. As a direct result, I was charged R18.75 in penalty fees by my bank. This is not a simple mistake; it is a serious failure in MTN's internal processes. I have done my part as a responsible customer to communicate and get written confirmation, yet MTN has failed to uphold its end of the agreement. I am now out of pocket and have to waste my time seeking a resolution for a problem they created. How can customers trust MTN to manage their accounts if their own systems ignore confirmed instructions? This experience shows a fundamental lack of respect for customer agreements.
0 replies
7 months ago
New App is a Frustrating Downgrade for Loyal, Multi-Line Customers
As a loyal MTN customer for many years, managing nearly 10 contracts for my entire family, I've become incredibly frustrated with the new MTN app. The user experience is a complete disaster. Recently, I wasted an entire hour trying to find a simple, critical function: how to manage my data sharing. The interface is confusing, unintuitive, and seems to have been designed without thinking about customers who manage multiple lines for their families. MTN used to have a brilliant web portal that made managing everything straightforward. Taking that away and forcing us to use this dysfunctional app is a huge step backwards. For "power users" who bring significant, long-term business to MTN, this is a slap in the face. We need a proper, comprehensive web portal where we can easily handle billing, upgrades, services, and support for all our contracts in one place. Until MTN provides its loyal customers with professional-grade tools to manage their accounts, I cannot recommend their digital experience. It's time-wasting and deeply frustrating. MTN, please listen to your customers and bring back a fully functional web portal.
0 replies
8 months ago
Poor show On Call Surgeon
Patient was at Emergency around 9am. The surgeon to review Xrays and the Dr on call was unreachable. Patient eventually got admitted but we still have not seen the Dr on call to explain what happened. The staff in the emergency ward keeps telling me that there is no other Dr on call or available. When I enquired if we can get the patient referred to another specialst, we were told we could not.
0 replies
16 months ago
Appalling Service and Unacceptable Treatment at Renault Centurion
We have been loyal Renault customers for over 7 years, having purchased and serviced our last two vehicles at Renault Centurion. Unfortunately, our recent service experience was shockingly unprofessional and left us feeling deeply dissatisfied. Here's a summary of the events: Booking and Payment: When booking the service, I informed the service advisor that we would be paying via EFT and requested the invoice be sent promptly. This was reiterated in a follow-up call, where I confirmed no additional work was needed. At no point were we informed of any requirement for the payment to clear before collecting the vehicle. "Non-Binding Estimate": Instead of an invoice, we received a "Non-Binding Estimate" riddled with spelling and grammar errors. This document lacked crucial details like an invoice number and any terms regarding payment clearance. It also appeared to be intended for vehicle sales, not servicing. Payment and Withheld Vehicle: My wife made the payment and I forwarded the proof of payment. Only then did the service advisor inform us that their "policy" required funds to reflect in their account before releasing the vehicle. This was never communicated previously. This "policy" is unacceptable for several reasons: Lack of Transparency: The requirement was never communicated verbally or in writing. Invalid Documentation: The "Non-Binding Estimate" is not a valid invoice and cannot be used to enforce this alleged policy. Unfair Practice: Withholding a vehicle after payment, without prior notice, is unfair and potentially ******** under the Consumer Protection Act. This experience has shattered our trust in Renault Centurion. We were loyal customers who were treated with disrespect and disregard. We urge others to be cautious when dealing with this dealership.
0 replies
17 months ago
This is not on ABSA!
WOW AVAF! Send me an official letter in September that my monthly premiums are coming down. I confirm it via email and 2 months in succession the smaller amount is deducted. Now I got an email to say oops, we made an mistake, now I must pay more than I origially paid. The worst part is this, I did allocate the money spared to other debts and not my pocket. This is not on ABSA!
168 replies
17 months ago
Pay your fines - In good faith...
I would love to see the photos of the alledged infringements before I just willy nilly pay money, even to a recognised instance. There is also no clear way to contest any fines on the site. Notice numbers 0240990418746568 & 0240990414491988 holds reference.
168 replies
17 months ago
Department need to talk less, listen more and learn about customer support.
Your Collections Department need to talk less, listen more and learn about customer support. I urge you to listen to the call I had about 20 minutes ago.
56 replies
18 months ago
It was all just fabulous!
I should actually not reveal the secret to all, but at Bush Time @ Mabula, you really are treated well. The bangalos are modern and equiped (just needs an aircon!). The guides are informed and friendly. And lastly, the animals... Thank you to the maintenance team who assisted us when we had issues with our Venter's jockey wheel, you are stars. From the Welcome Braai, to the Thursday Tea and talk, the clean public areas. It was all just fabulous!
0 replies
Review Distribution
5 Star
11 (26.829268292682926%)
4 Star
2 (4.878048780487805%)
3 Star
5 (12.195121951219512%)
2 Star
7 (17.073170731707318%)
1 Star
16 (39.02439024390244%)