WW
Werner W
Active since Nov 2022
6
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Reviews
6 reviews26 months ago
Poor Execution from Herm**** Branch
We planned a beautiful kitchen for our first home and decided on paying a premium for using Easylife Kitchens due to perception of the quality, expertise and professionalism. It is with great sadness that our kitchen, now 3months after planned date of completion, is still not finished. During the process, various ELK manufactured items had incorrect measurements and poor communication for the Herm**** Management left us in the dark with most of the problems. Despite various emails and requests, the local management would not come visit the site and blamed sub-contractors for the problems (despite clearly being incorrect information supp**** by ELK, and their own poor manufacturing). We had a specific problem with our Kitchen's butler sink (minor variance in specs from another supplier), as the installation of the quarts top resulted a slightly compressed space which no longer accommodated the existing sink. Quartz installers left without confirming that the sink still fits (it fitted before top was installed), and left us with this surprise when trying to have the sink installed. ELK provided an interim shop sink (different measurements, but at least looked better than an open space) and advised to procure a custom-made replacement at increased cost, and duly sent a sub-contractor to take measurements (again, Herm**** Management would not come out). 4-weeks later, and the custom-made sink's measurements is completely wrong. We validated against pictures of subcontractors, which were accurate, which confirm again that Herm**** management did not stay on top of things to ensure correct item is manufactured. Additionally, upon receipt of the item Herm**** ELK did not inspect the sink leaving is to pay for the 3time for a plumber to fit and remove a sink in our kitchen. I would strongly recommend everybody to avoid using the Herm**** branch of Easylife Kitchens.
0 replies
28 months ago
No delivery and poor Customer Service
Having invited family to celebrate Christmas with us in or new home, we purchased a beautiful patio set from Cielo. The team validated all details (We double checked, as our location is slightly remote), paid the surcharge and received confirmation that goods will be delivered before Christmas. Friday 15th the Couriers phoned, from a location 2h away, indicating that they are 'at our house'. After confirming they have the wrong address, they advised items will be correctly delivered the 16th (which did not happen). On 18th I received a voicemail (10:47) that they are at our location (not sure if they in fact were here), however I missed the call and subsequent calls back (10:54) to them went unanswered. Subsequently we have made multiple phone calls, tried to escalate, and received little to no feedback from Customer Care. It is now the 20th, and while Managers indicate they will call back in 10min, or 1 hour, we receive no phone calls and have no idea what is happening. All is blamed on the Courier Company, and Cielo is taking no accountability and makes no effort to help resolve. An extremely disappointing experience, zero communication, and no help from Customer Care to help resolve the matter. We are left to sit on the floor, thanks to Cielo's incompetence.
59 replies
30 months ago
*****ulently retaining money for items never delivered
We excitedly purchased several items from Leroy Merlin, and paid in full 2 weeks ago. Since then, 1 Company did not honour their order, and Leroy Merlin almost immediately confirmed in writing we would not be charged, yet it has been 2weeks and we have still not been refunded. Another item was retained by the courier, as it got damaged in transit. Yet again, Leroy Merlin had still not refunded us. Apart from charging us and not delivering goods, several items were also damaged upon receipt. It had been two weeks since *****ulently accepting payment for goods that was either never shipped or retained and not delivered. We are receiving promises of payments, yet nothing is forthcoming. Stay away from this Company, you will have nightmares and not see your money.
131 replies
38 months ago
Makro non-delivery despite paying for goods
I placed an order on the 31 January 2023, with expected delivery 3 to 5 days. A week later I was informed of delays, with package handed over to DSV on 8th Feb. They just say DSV but they cant give a tracking number, and nobody can tell me the status of my order (Makro says it is complete on their side), and I cannot follow up with DSV as I have no tracking number.
112 replies
42 months ago
Nannucci destroys shirt, no response
It had been nearly 3months since I first handed in a tailored shirt for dry cleaning. Nannucci destroyed the shirt, with marks and faded colours all over. I returned the shirt, being promised the owners will contact me. After 4weeks I got hold of them, and informed the shirt has be well repaired and ready for weeks. Upon delivery absolutely no change, still destroyed. I returned the shirt, and now 4weeks later still no response on my shirt. An expensive tailored shirt was irreplaceably destroyed by Nannucci, and they ignore clients and give zero feedback. I guess it is a write off, not even knowing where my shirt is anymore. Incompetent owner with zero communication and accountability.
0 replies
42 months ago
FNB illegally billing clients
FNB illegally and without authorisation changed my business account type (First Zero to Gold), leading to additional illegal bank charges. I have logged messages for clarification, complaints and escalations for 3 weeks, and still no response from FNB. I receive no messages or emails since logging my concerns. I am still being billed, yet FNB does not respond or act on my queries.
132 replies
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1 Star
6 (100%)