PE
Paul E
Active since Mar 2010
25
Reviews
0
Industries
Reviews
25 reviews24 months ago
Poor body alignment
I had an accident with my Jeep Renegade on 3 November 2023, and as of today, 18 April 2024, my car still hasn't been repaired. The accident was a simple front-end bump at less than 30 km/h, but it resulted in the need to replace the bumper, radiator, and bumper sensors. I've been given excuse after excuse, with each party involved pointing fingers at one another. Initially, my car was sent to Nu Wagon Roodepoort, but after three months, they couldn't resolve a sensor fault and the bodywork was poorly aligned. Flora Auto was then appointed, but they are simply a middleman, so no progress was made there either. Next, my car was taken to Arnold Chatz Cars in Roodepoort for sensor calibration. After weeks of waiting, they finally calibrated the sensor, but shortly after, the fault light reappeared. When I returned the car to Arnold Chatz Cars, they claimed they couldn't fix it and brought in a specialist. However, even after waiting for the specialist, the issue persisted. They mentioned that the turbo might be causing the sensor calibration problem, but this explanation seemed unclear and illogical to me. I drove the car for 60 km before the error reappeared, which doesn't make sense. Leiche Peterson from Discovery Insure hasn't provided sufficient details or resolutions. I had to visit their office three times just to get things moving. Discovery Insure claims they're not responsible and only provide service through third-party repairers, despite my agreement being with them. Amina Timms or Keneilwe Melato from Discovery Insure seem ineffective in resolving claims. Additionally, my broker stated they can only communicate via email and phone and can't do much else, making their role seem pointless. I hope others can learn from my experience. While Discovery Insure used to be excellent, and I've been with them for years, it seems that perhaps with their move towards digitalization or their growth in size, they can only address significant business issues and not something as small as a bumper repair.
53 replies
24 months ago
No use having a broker
I had an accident with my Jeep Renegade on 3 November 2023, and as of today, 18 April 2024, my car still hasn't been repaired. The accident was a simple front-end bump at less than 30 km/h, but it resulted in the need to replace the bumper, radiator, and bumper sensors. I've been given excuse after excuse, with each party involved pointing fingers at one another. Initially, my car was sent to Nu Wagon Roodepoort, but after three months, they couldn't resolve a sensor fault and the bodywork was poorly aligned. Flora Auto was then appointed, but they are simply a middleman, so no progress was made there either. Next, my car was taken to Arnold Chatz Cars in Roodepoort for sensor calibration. After weeks of waiting, they finally calibrated the sensor, but shortly after, the fault light reappeared. When I returned the car to Arnold Chatz Cars, they claimed they couldn't fix it and brought in a specialist. However, even after waiting for the specialist, the issue persisted. They mentioned that the turbo might be causing the sensor calibration problem, but this explanation seemed unclear and illogical to me. I drove the car for 60 km before the error reappeared, which doesn't make sense. Leiche Peterson from Discovery Insure hasn't provided sufficient details or resolutions. I had to visit their office three times just to get things moving. Discovery Insure claims they're not responsible and only provide service through third-party repairers, despite my agreement being with them. Amina Timms or Keneilwe Melato from Discovery Insure seem ineffective in resolving claims. Additionally, my broker stated they can only communicate via email and phone and can't do much else, making their role seem pointless. I hope others can learn from my experience. While Discovery Insure used to be excellent, and I've been with them for years, it seems that perhaps with their move towards digitalization or their growth in size, they can only address significant business issues and not something as small as a bumper repair.
0 replies
24 months ago
Poor service after years
I had an accident with my Jeep Renegade on 3 November 2023, and as of today, 18 April 2024, my car still hasn't been repaired. The accident was a simple front-end bump at less than 30 km/h, but it resulted in the need to replace the bumper, radiator, and bumper sensors. I've been given excuse after excuse, with each party involved pointing fingers at one another. Initially, my car was sent to Nu Wagon Roodepoort, but after three months, they couldn't resolve a sensor fault and the bodywork was poorly aligned. Flora Auto was then appointed, but they are simply a middleman, so no progress was made there either. Next, my car was taken to Arnold Chatz Cars in Roodepoort for sensor calibration. After weeks of waiting, they finally calibrated the sensor, but shortly after, the fault light reappeared. When I returned the car to Arnold Chatz Cars, they claimed they couldn't fix it and brought in a specialist. However, even after waiting for the specialist, the issue persisted. They mentioned that the turbo might be causing the sensor calibration problem, but this explanation seemed unclear and illogical to me. I drove the car for 60 km before the error reappeared, which doesn't make sense. Leiche Peterson from Discovery Insure hasn't provided sufficient details or resolutions. I had to visit their office three times just to get things moving. Discovery Insure claims they're not responsible and only provide service through third-party repairers, despite my agreement being with them. Amina Timms or Keneilwe Melato from Discovery Insure seem ineffective in resolving claims. Additionally, my broker stated they can only communicate via email and phone and can't do much else, making their role seem pointless. I hope others can learn from my experience. While Discovery Insure used to be excellent, and I've been with them for years, it seems that perhaps with their move towards digitalization or their growth in size, they can only address significant business issues and not something as small as a bumper repair.
53 replies
38 months ago
Excellent, will use them again
Very happy with Terence's service. He made the process effortless and safe
0 replies
47 months ago
Poor service - don't ever buy online
I bought an oven online for delivery. Upon on delivery I discovered the oven has been damaged during transport. To date no return collection or refund has been issued
0 replies
50 months ago
Extremely poor service
I have been trying since 5 Jan to just get access to my statements since they aren't always emailed or sms sent. My prepaid was now suspended due to non payment but I don't know what to pay! And you aren't assisting in giving me access so I can pay!
0 replies
56 months ago
Poor service
Poor customer service. There answer is "Your number is on a number database that we don’t have control over!" What kind of answer is that Hanro Wentzel has been no support at all
0 replies
57 months ago
Jason-michael Jacobs is the best
Excellent service from Jason-michael Jacobs. He is a real asset to the organisation
53 replies
58 months ago
Great professional help
Sean assisted me in getting info on service history on an i10 I wanted to buy. Nothing in it for him or Hyundai he was more than willing to help
0 replies
Review Distribution
5 Star
10 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
14 (56%)