NL
Nick L
Active since Mar 2009
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
UNSOLICITED CONTRACT UPGRADE SPAM CALLS
Vodacom!!!!!! I am not interested, and never will be in perpetuity throughout the universe, in being contacted via one of your call centres for a contract upgrade!! DO NOT LET ANY OF YOUR SALES PEOPLE EVER PHONE ME FROM YOUR CONTACT CENTRE AND DELETE MY NUMBER FROM YOUR SALES DATABASE!!!!!
106 replies
17 months ago
Remove me from your SPAM call Database!
You are nothing but a bunch of SPAM callers. I have asked numerous times for my name and number to be removed and to be put on your do not call list, yet this is never honoured. REMOVE ME FROM YOUR SPAM DATABASE!!!! I AM NOT AND WILL NOT IN AT ANY POINT IN TIME BE INTERESTED IN YOUR COMPANY OR ITS PRODUCTS IN PERPETUITY THROUGHOUT THE UNIVERSE!!! PS. Do NOT call me either to apologise I am not interested.
56 replies
24 months ago
No control over drunks
This refers to the Hilton establishment. I took my wife and my children to join other family for what was supposed to be a celebration of an 18th birthday on Sunday 21 April in the evening. Shortly after 5pm in the evening, a drunk in a silver grey Jaguar with no number plates pulls up and parks in front of the balustrade outside where my children were sitting. He gets out and rolls an empty beer can into the bushes. Shortly after another drunkard in a black BMW pulls into a parking space opposite and staggers into the bar with his partner. The Jaguar driver then swore at the BMW driver due to the proximity of his vehicle to the Jaguar driver. This aggressive lout when questioned regarding the beer can and also the parking of his silver Jaguar by other customers sitting at the table next to my children then starts to hurl abuse at them. When asked to stop swearing by myself and other customers as there were very young children present, this lout then proceeds to swear even louder and act in a threatening manner. My family and I felt very threatened by this bald Jaguar drivers behaviour, especially when he wanted to come in to the premises. He was then spoken to by staff. I had to stop eating my meal and moved off to the side with my two year old daughter. In the meanwhile, the drunk from the black BMW got into an argument with his partner, which proceeded to escalate into more swearing. Needless to say my wife and I were done with our experience at Waxy's in Hilton, and settled up our bill and left. I was shocked to see that your staff nor security had no control over the situation, as you proceeded to let the Jaguar lout into your establishment. Since you have no standards of propriety, nor can you ensure the safety of my family when dealing with drunkards like this, you can rest assured that I will not step foot into your premises ever again, and I will recommend to all my friends not to go near Waxy O'Conners in Hilton with a barge pole. Disgusting!
0 replies
28 months ago
Absolutely terrible billing and accounts department
I sent the following email this morning to your accounts department, as per the email address you listed (accounts@teneoeducation.com): >>> Please can you sort out your billing platform. This year, your billing and accounts have been absolutely ********** to say the least. We never received any monthly invoices, and we only received two statements (September and November). These statements also displayed incorrect figures for the outstanding amount, and the online portal was of no help. I even raised a ticket regarding the incorrect amounts (#2017005794) and only got an automated response. I had to login a couple of days later to view an update of the account, with no notification that it had been updated. We now received an “ACCOUNT SUSPENDED | PAYMENT PLAN OFFER” email on the 22 December 2023 regarding an amount we were NOT even aware of, as no email notification prior to this had been received. This is terribly poor service. The onus is on you, as a company, to send monthly invoices via email with detailed line items and totals, plus a monthly statement reflecting historical balances and payments, and not to force us, as the customer, to use a pitifully poor online platform to check for balances which have been incorrect and not up to date. In future, if you want to retain us as customers, please can you send an invoice in PDF format, via email, per month and follow up with a statement in PDF format. >>> In addition to the issue raised above, when I sent the email I received the following a few minutes later: Address not found Your message wasn't delivered to support@teneoeducationaccounts.freshdesk.com because the address couldn't be found, or is unable to receive mail. The response from the remote server was: 550 5.2.1 Mailbox disabled, not accepting messages - d9c43a15-d2eb-4d89-99ca-0151e600af2b freshmail [105911780] SORT YOUR SYSTEMS OUT TENEO, THIS IS THE EPITOME OF POOR SERVICE!!!
58 replies
45 months ago
Avoid Standard Bank Insurance at all costs. Run away from them!
Standard Bank Insurance must be the worst insurance company out there. Over three months later and the bank is unresponsive to sorting out the insurance claim from the April storms. It takes an hour to get through to a consultant by phone, the call back feature does not work and the consultants do not know what's going on as I get told different stories. I have emailed my requests, filled out the forms and the bank sits and does nothing. Even the underwriters cannot get a response and neither can the bank appointed service providers. Their delays are just causing the property to get worse and risk further damage from storms, which will drive the claim up further. My next course of action is to now pursue this matter with my lawyers and the ombudsman as Standard Bank Insurance are pathetically useless. Avoid them with a barge pole!
402 replies
56 months ago
Poor poor poor service!
Vox's autoresponder ticket no. VOX11****** refers. I cancelled my fibre services with them on the 25th August via their online portal, and chose the earliest available cancellation date which was on the 2 September according to the calendar option in the portal. I am migrating to another provider, and therefore need the fibre B24****** number released so the new provider can provision the service on their side. I then called via telephone and was advised by their cancellations department to write an early release email to expedite the process, and that there would be no issue releasing the line early for migration. I followed up with telephone calls and I was assured by different people in the cancellations department that "it usually takes a couple of days" to process.I also ensured that my account was paid up to date to avoid any delays. I have been following up via telephone and I am being given the run around. Apparently the lady handling my release is Liz. Nadine tried to put me through, however she was unavailable, and I was assured that there would be a follow up call by Liz to keep me up to date. Liz never called, but at least Nadine followed up later that day to tell me she would try and get more information. I then called again last Monday, and was told I would be put through to someone who could tell me what the status was, only for there to be no answer and to get an automated response that the voice mailbox was full. I then called again yesterday and was told that the line would only be released on the 30th, contrary to what I had been told by at least three different people on separate occasions. I then asked to have this escalated to a manager, Norma, who was supposedly going to call me back. I'm still waiting for your call, Norma! I find your lack of service astonishing, your staff are either misinformed or lying, and you do not even have the decency to communicate with your customer via either telephone call or email. Vox, please get your act together and get Openserve to release my fibre B number for migration, as you said you could and would! Honour your word to me.
106 replies
78 months ago
You just do not listen!!!
I have just had ANOTHER extremely frustrating, cumbersome, useless experience having to confirm my card transactions via an automated call system. I don't know who thought this was a good idea, but its terrible! THIS IS ONLY A WAY TO UPSET YOUR CUSTOMERS!!!!! 1. It takes too long 2. The caller validation is useless 3. (And this is the most frustrating one) "You purchased R143.00 from a computer company" Really?! Which one? Why can you not say the company name?????? I only want to be contacted via SMS, with confirmation Y / N , with the name of the company I did the transaction with LISTED CLEARLY!!!!! I only want to be contacted via SMS, with confirmation Y / N , with the name of the company I did the transaction with LISTED CLEARLY!!!!! I only want to be contacted via SMS, with confirmation Y / N , with the name of the company I did the transaction with LISTED CLEARLY!!!!! And only if absolutely necessary! *****DO NOT CONTACT ME VIA A ROBOT CALLER!!!!***** Once more and I will pull all my accounts!!!!!!!! CAN YOU HEAR ME STANDARD BANK?????
105 replies
84 months ago
Pathetic credit card validation system!
I have just had the extremely frustrating, cumbersome and useless experience of having to confirm my card transactions via an automated call system. I don't know who thought this was a good idea, but its terrible! 1. It takes too long 2. The caller validation is useless 3. (And this is the most frustrating one) "You purchased R143.00 from a computer company" Really?! Which one? Why can you not say the company name?????? Please, can you not just go back to confirmation Y / N via SMS, with the name of the company I did the transaction with LISTED CLEARLY!!!!! This method is pathetic and useless, and makes me want to find a different bank!
112 replies
87 months ago
Load shedding SMS spam!
Please stop spamming me with your load shedding SMS's!!! I have received 6 of these messages in the last hour, plus a couple of others throughout the week. You are also getting reported to WASPA for this ridiculous spamming.
210 replies
101 months ago
No service
I lodged a claim (Claim Number: 17/099383) on the 2017-12-18 and have emailed all the necessary documents through. After phoning numerous times and waiting for someone to answer, the last time it just rang and rang after listening to the automated voice recording for half an hour. I have also logged in to the website and requested a call back twice, and to date no one has contacted me. Why have a call back feature on your website if no-one can honour it? This is pathetic service!
105 replies
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