LG
Lance G
Active since Nov 2022
14
Reviews
0
Industries
Reviews
14 reviews13 months ago
Exceptional individual customer service
I am pleased to say that once AGAIN, Mr Hanif Muhammed has provided exemplary customer service and that I hope DSTV is paying him very well, he could walk into any customer service job, anywhere in the world ! With the help of the VERY capable Seyethemba and her phone call last night, the DSTV Stream recording issue has been cleared up and is working P.S. I still think all your agents should be trained on how this works and maybe a step by step guide on your website
0 replies
15 months ago
24 hour world requires 24 hour support
How can a tech company providing essential services not have a 24 hour support services ? Try calling after hours and you get a pre recorded "it's outside office hours, please leave a message..."
106 replies
15 months ago
Shocking after sales service experience
I bought a watch from The Casio Shop in South Africa and paid ZAR 3199 (Order #CAS-ORD-11037 (placed on May 19, 2014 12:04:15 PM SAST) ten years ago and over time the bezel has faded completely so that no figures are visible anymore, I requested a quote to replace the bezel only and received the ridiculous price of ZAR1780, stating "WATCH PARTS - CASE, BEZEL, DIALS & HANDS " and "The bezel comes with a case complete only" How can a reputable brand like Casio not supply individual parts and expect customers to pay for parts that do not need replacing. Despite emailing Casio MEA, they are ignoring and failed to reply. Bought my LAST Casio watch ten years ago then !!!!
0 replies
15 months ago
Shocking after sales service ethic
I bought a watch from The Casio Shop in South Africa and paid ZAR 3199 (Order #CAS-ORD-11037 (placed on May 19, 2014 12:04:15 PM SAST) ten years ago and over time the bezel has faded completely so that no figures are visible anymore, I requested a quote to replace the bezel only and received the ridiculous price of ZAR1780, stating "WATCH PARTS - CASE, BEZEL, DIALS & HANDS " and "The bezel comes with a case complete only" How can a reputable brand like Casio not supply individual parts and expect customers to pay for parts that do not need replacing. Despite emailing Casio MEA, they are ignoring and failed to reply. Bought my LAST Casio watch ten years ago then !!!!
0 replies
16 months ago
How NOT to deliver customer service
Previous shopping experiences have been very good by and large BUT... An order made on 13 December for five individual items which dragged on and on, one item (of the five) was delivered, numerous follow ups and requests logged, three weeks later (they promise 5-10 day delivery) I get told my order has been "lost" and I have been refunded ! You would think that surely they can apologize, "reorder" from the supplier and deliver what was paid for but NO... far easier to make excuses and refund the customer with a "sorry" or as they say in Afrikaans "jammer om jou *** te hoor" I asked for the CEO of Marketing managers email address, NOTHING...the "big wigs" love hiding behind "customer service call desks", too busy counting their money to bother with those annoying customers that pay for their luxurious lifestyles... BE WARNED
0 replies
26 months ago
Good experiences of late
I have only had good experiences with my interactions with Takealot. Lately the have stepped up another level with regards to ordering, delivery and customer feedback. I suspect this may have something to do with Amazon coming to town, but competition is good if the corporates are waking up and understanding what customers expect.
0 replies
26 months ago
Online shopping amateurs
As for so many reviews here, Makro Online sucks, NEVER EVER will I purchase anything from them EVER again ! On 22 Feb I ordered computer RAM Crucial 16GB DDR4 3200MHz SO-DIMM priced at R809.00 The order sat in a In progress state until today ! Meanwhile the price on their website has risen to R1199.00 Following up on their "chat" and mail services, the excuse is the "the supplier does not have stock" and "your order has been cancelled" I bet you if I ordered it at the new price, it would "suddenly" be in stock ! Just because you had the price incorrect on your website and the supplier is not prepared to release it at the price you offered it at, you inconvenience the customer. Take your online service and stick it where the sun don't shine Makro. Takealot (and soon Amazon will) eat you for breakfast, stick to your physical shopping because you cannot compete in the online marketplace.
112 replies
28 months ago
Service Excellence in a poor service delivery climate
My sublime experience with a service center, yes, sublime. The majority of companies call/service centers are the height of frustration and to be avoided like the plague but not this one ! The Cape Town service center staff and especially their manager Mr Gordon Moodley, are excellent, they show what service excellence really is. You, Mr Moodley and your staff at Cape Town service center are magnificent. Thank you so much for your prompt efficient assistance, always a pleasure and that it is not a c**** when having to go in or receive advice.
129 replies
33 months ago
Problem resolved - FINALLY
Further to my previous review of the terrible customer service from GC Solar Customer Services Executive and CEO's where they made minimal effort to resolve my ten week long problem I was having with their Growcol inverter... I can now happily say that finally, after three of their staff members Shaye de Wet (Sales) and technicians Alton Szebelledi and Romarno Johnson decided to come to site to see exactly what the problem was, they noted certain settings that were incorrect and a cable that was missing between batteries. Changes were made and the system is now working perfectly. Thank you to those three gentlemen, if only their "bosses" had sent them out when the problem was first reported to them (it's called CUSTOMER SERVICE bosses), a lot of unpleasantness could have been averted !
187 replies
34 months ago
Do not even consider it !
Cape Town branch - STAY AWAY from this company and specificaly GrowCol inverters, after sales service is pathetic, always using the |"we have difficulty in talking to China" excuse. I have been sitting with a problem for TWO MONTHS now and am nowhere near resolving it They cannot even load the newest firmware release on the inverter. Now they are asking me for all kinds of documents and diagrams...what do they think I am a rocket scientist, if I was I would fix the damn problem myself...USELESS
120 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
4 (28.571428571428573%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
5 (35.714285714285715%)