NM
Nothando M
Active since Dec 2022
11
Reviews
0
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Reviews
11 reviews10 months ago
Disgusting service from Mr Price Online shopping
Greetings, I placed an order on the 19th of June and paid for Door delivery but up until now I don’t have my order and upon contacting Mr Price on the 20th of June, I was told that my order is out for delivery- I spoke to Fikile Kalo from call centre and she assured me that I will be receiving my delivery at most after 48hrs. Today, the 30th of June upon calling again and speaking to a very conceited Zanele Khanyile, who is telling me my order is stuck at Canal Walk and all she can do is write an email, beyond that she cannot assist me. Why is Mr Price taking our money when their service is inefficient? I want to know why this being justified and not being sorted out. I now have to be the one constantly using mu airtime to call Mr Price and no one is communicating with me, the 7days has long been exhausted and Mr Price will not reimburse me for my courier money. It’s really unbecoming and downright disappointing service. I will be expecting a response because this not fair and Mr Price should improve their customer care.
0 replies
11 months ago
UNPROFESSIONAL TEAM
It’s so disappointing that HART is so unprofessional, we made a formal application to adopt a Dog and upon visiting on one Sunday morning- we chose a dog named Fernie. Then next thing the lady who did visits, had a visit without communication- said she was uncomfortable just based on a walk around the yard on the outside. Which is a lie because our residence is secured. Upon my husband questioning this, she then does not honour her first appointment and then doesn’t communicate and again, we had to push for an appointment which she came and had no concerns because we live in a secure home and we would’ve installed even extra fencing for fernie. Now upon arriving today, we are told fernie is not available and now Aspen is available- which now makes sense on the unprofessional and uncouthe treatment we received from the shelter!!!! It’s apparent that beyond us being undermined disgustingly, the Color of our skin is also a factor. If you really want loving homes for the little ones, why be ****s and unprofessional? What prevented the shelter from being sincere and professional enough-to tell us straight up that someone amongst the Staff wanted fernie for themselves and we were just merely deco to toy around with our time and effort?! Having already purchased toys, a bed and fencing- the lady decides to take us for a ride and treat us like the trash you guys assume we are! This will definitely not be let go, until you state clearly the race you guys prefer or better yet, change your ways! It’s uncouthe and downright shameful…. You knew exactly that you didn’t want us to take Fernie in, so you pulled a very petty and below the belt excuse, when you didn’t even know where to enter our premises because that’s how secure they are! You only did this because you felt or assumed just by looking at us we were not worthy and it was evident by you constantly repeating how we should come by and look at other dogs! Imagine how inhumane.. now we have to prove ourselves worthy just for someone to deem us proper?! Absolute hogwash. Very unprofessional bunch of people and selfish too
0 replies
20 months ago
Disgusting Rude Driver from Fastway
To whom it may concern, I have a parcel that left NEWCASTLE KZN at 08:30 in the morning, until 16:21 I haven’t received it and upon contacting the driver as per direction from the office he tells me that his prioritising another parcel and I must wait- when I reiteratere the unfairness in that, he tells me that he doesn’t understand English and calls me a derogatory term then hangs up. If fastway is treating clients like this or can’t train their drivers, we will as consumers complain to online shopping platforms and we will ask for other courier services. The drivers name is BONGANI and his number is 072 568 1688. I would want fastway to resolve this matter and revert back to me.
0 replies
23 months ago
Horrible SERVICE
Greetings, I have lodged a claim with Standard Bank with regards to a problem with my garage doors and motor in 2024, I had to then write emails back and forth due to a lack of response from Standard Bank. Secondly, Standard Bank then appointed an assessor who said they could not come to assess because geographically I am too far from Durban, and they are three hours away from me. I was then instructed to look for my own service provider who could come and assess and write a quotation. I then submitted a quotation and pictures to a Harold who said he was sent by Standard Bank, I then cc’d Refilwe on the emails- who then responded referring to a claim made in 2022; which was rejected by Standard Bank on the basis on not being able to het the repair the gate motor. I now referred her to the claim of 2024 where my garage collapsed, and I’m not being frustrated after having submitted a quote and pictures. This morning I spoke to a consultant named Thuli, who is now telling me that I need to have them repaired and claimed back; what service is this?! I pay every month, without fail for so many years but everytime I need help with repairing anything that is building related- Standard Bank needs to give me the run around and no clear instructions, the consultant now says I need to read clear guidelines? Now if there are guidelines speaking to this why did I have to submit so much; and not just submit a claim?! And what surety do I have that after I fix it that Standard Bank will reimburse me? I am so so frustrated and on the verge of lodging a complaint with ombudsman with proof of how I never miss payments and how you guys keep referring to a 2022 claim that you still did not pay for. Can someone clarify this? And contact me with a solution- I cannot be suffering whilst I’m paying you for a service.
53 replies
24 months ago
******* INSURANCE FROM STANDARD BANK
I’m yet again troubled by Standard Bank, I called in for insurance claim because my garage door had collapsed whilst opening it, therefore I reported this on the 21st April 2024- I was then told that a service provider will be contacted by its regards to my matter. The entire week from Monday I was calling twice a day, only for my request to be submitted on Wednesday- and when I called the service provider they had a query with regards to the distance and secondly, they said Standard Bank had only just contacted them that day, which means for straight two days I was being **** to. The service provider said on Thursday morning that traveling was approved by their superiors; but I waited the whole day and on Friday too- without any communication and not even once did Standard apologize. Now I’m paying hefty amounts for an insurance that gives me the run around everytime I have a claim, and I’ve been a loyal client for years with an excellent track record- and now I am kindly just dealing with you guys kindly, but if push comes to shove I will then have to escalate the matter because the money deducted is not a favour but hard earned money. It’s tiresome at this age to have to then use extra funds, to buy airtime and call. Now I’m getting ******* delays from the appointed service provider
53 replies
25 months ago
Rude Consultant
I spoke to consultant named Bridgette Zulu on the phone because I needed assistance pertaining my deceased husband’s pension fund and pension fund for my orphaned granddaughter. Bridgette is beyond rude, she is conceited and does not have telephone etiquette, she has disgusting behaviour treating clients as though they are begging for a free service. I will take this as far as I can because GEPF has *********** staff which does not do their work promptly, after almost a year fighting the same case.
0 replies
28 months ago
MTN MONDO ****MERS
I bought a laptop from Mondo in 2021 and from the day I received it, it was never working. I then reported then laptop, and I had to pay from January 2022 up till April 2022, up till this year which is now 2024- I have not received my reimbur*****t of R4000. They are now lying between MTN, not coming out with what must be done! NEVER EVER PURCHASE ANY DEVICE FROM MONDO and MTN is also a ****mer. With their consultants not being able to assist and also lying.
129 replies
33 months ago
Horrible Service at Medi Clinic Newcastle
We arrived at the hospital at half past 3, we waited for an hour at reception only to be told to start at casualty where we needed to meet our Doctor, after finishing at casualty we were told to go back to reception and get my father admitted. We waited for more than an hour, then my mother stood up and complained only for Ntombi Mbatha a receptionist to tell us that she is now packing and going home and she was so rude and hostile sending us back again to casualty. How rude and *********** with a 78year old patient who is sick and fragile, starved and has diabetes. They have one person only working very slowly and not even asking what people are waiting for. The service was unclear and very upsetting, where we had many ups and downs. This is the worst and for a private hospital definitely below standard What she was busy with, was personal phone calls having fat chats and laughs
0 replies
39 months ago
NIGHTMARE SERVICE
I would like to refer you to a complaint regarding a claim that has been lodged through Hello Peter and your Head Office. With understanding that your turnaround time is 8days, I believe that it is necessary to allude to the fact that this Claim has been with Standard Bank from December, and since then for the whole of January I am going back and forth with it. Firstly I was given a service provider who wanted excess money paid even prior to starting with the report, then after I was given another service provider who lied several times about not being able to come due to protests. Then upon arrival he did the assessment, which till to date I have not received any report with regards to his findings and upon calling him he had a very condescending attitude and claimed that he submitted a report to Standard Bank, but Standard Bank is saying they have not received anything. Now, being a pensioner at my age I cannot deal with such inconsistent service, especially because Standard Bank deducts on time and without fail I never miss a payment for insurance and moreover I’ve been a loyal client for twenty years. However, if this is the gratitude I’m receiving, I’m disappointed and I’m sure to go look elsewhere but for the mere fact that I have paid-I want this particular claim to go through because I cannot be without a Gate Motor for so long, what does that say about my security?! The now I am being taken for a ride by one of your Consultants who is named by Buhle, who is now being dishonest saying a service provider has attended to my case but no one has contacted me and no has gained access to my yard. Beyond that how does one claim to assess in my abscence? I am now being presented with silly excuses referring to Loadshedding-whereas I have two other Gate Motors which have not been ruined it, I am now claiming for just ONE and Standard Bank now wants to act clever and refer me to fine print that I have no knowledge for. I have previously sent an email to Railene Govender but I decided to keep escalating and if I have to I will present my case to Ombudsman because this is a game now and seemingly I’m not being prioritised.
56 replies
39 months ago
Standard Bank is a scam!!!
I had reported a matter in December making an insurance claim with Standard Bank, I was then not attended to promptly. Firstly I was given a run around and a service provider that is quick to want money, after which I then escalated the matter then I was given another rubbish service provider who came and assessed, but till today I don’t have a report. So now why am I paying for insurance in time every month but when I have an urgent claim my matter keeps being escalated? After being a loyal client for over 20years. Standard Bank is a scam along with the incompetent service provider, which I was not even given a name of.
60 replies
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