UM
Unathi M
Active since Dec 2022
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
******** rejection of a refund request
Good day, I am writing to formally raise a complaint regarding the ******** rejection of my refund request. I purchased a sink cabinet online along with a few other items. Upon delivery, I discovered that the cabinet required self-assembly and was not pre-assembled, which I was not happy with upon discovery. Additionally, I was dissatisfied with the quality of the product. On the same day of delivery, I app**** for a refund online in accordance with my consumer rights. The cabinet was collected in its original, unopened packaging on 31/12/2025. Despite this, Builders is rejecting my refund request. I have since been going back and forth with customer service representatives who appear to have limited understanding of both consumer protection legislation and Builders’ own refund policies, which are in direct conflict with the Consumer Protection Act. I expect this matter to be resolved promptly and in compliance with the law. Please escalate this issue to a competent representative or manager who is fami**** with consumer legislation and can provide a lawful resolution. I look forward to your urgent response. Kind regards,
56 replies
7 months ago
Bad treatment and ******** policies
I am writing to formally express my deep disappointment following an incident that occurred at your HEYLO store in BAYWEST Mall. I visited the store with my 9-year-old daughter, who has always considered HEYLO one of her favorite places to shop, along with Crazy Store and YOKICO. Upon entering, I was unexpectedly stopped by an employee who insisted I leave my Dell laptop backpack at the entrance. I declined, explaining that I had visited the store many times before with the same backpack and had never been asked to leave it behind. I proceeded into the store, assuming the matter was settled. However, the employee followed us and informed me that if I refused to leave my bag, it would be subject to a search upon exit. I told him that I did not consent to that either. At this point, I noticed that my daughter had become visibly upset and started to cry. She had never seen anyone speak to me in such a disrespectful manner, and the incident deeply affected her. Shortly after, a supervisor or manager approached and told me this was store policy. I explained again that I had shopped there many times without ever being subjected to such treatment. When I questioned why this policy was suddenly being enforced, she simply repeated that I must comply or leave the store. I then asked if all customers were being treated the same way or if this policy was selectively app****. I pointed out several other shoppers with bags who were not stopped or questioned. When I requested to speak with the person responsible for creating or enforcing this policy, I was told they were unavailable and that the current supervisor/manager was in charge. She continued to insist that my bag would be searched regardless of my consent, which I found unacceptable. Despite my daughter wanting to leave the store due to how distressed she was, I encouraged her to stay and get the items she had looked forward to. Unfortunately, the supervisor's attitude continued to be hostile, even refusing to assist my daughter when she inquired about a watch. When I asked for her name, she refused to provide it. Another staff member later informed me that her name was Bulelwa. What should have been a simple shopping experience turned into a distressing and humiliating encounter—one that negatively impacted my daughter, and has unfortunately changed her view of your store. I am extremely disappointed by the way this situation was handled, both in terms of professionalism and customer care. I would like to request the following: Clarification on your store’s policy regarding bags and how it is enforced. An explanation for the inconsistent application of this policy. Appropriate action to address the staff behavior during this incident. Assurance that future customers—especially children—won’t be subjected to such upsetting experiences. Thank you for your attention to this matter. I look forward to your prompt response.
0 replies
13 months ago
Rain must fall
The worst customer service ever, I have been having network problems but when I call the call centre all they know is to reset, once that does not work they advise that a technician will contact me, the technicians never contact me. I am paying almost R600 for this nonsense. Rain must fall
54 replies
18 months ago
Rain is the worst!
Rian is the worst. Network is always gone. Does not notify me for planned maintenance. Call center agents always ask you to switch off the router, or reset the router and when that does not work will tell you a technician will call you (which they never do, or call after a couple of days). there's always some rowdiness at the back while talking to the call center agents. I am definitely shopping around for a better WIFI provider with less issues, especially now since I will be working from home.
106 replies
28 months ago
Monitor Administrators are a **** together with Mr price mobile
I bought a phone from Mr price a few months ago, and decided to purchase the in-store insurance. Within a month or so I noticed that there was damage on the phone, contacted the insurer for the phone to be fixed and they took the phone. The insurer then notified me that the phone was not repairable and needed to be replaced, they requested an amount as a "replacement fee". I have been waiting for months without a phone and now they are telling me that they don't have stock and offered me a refund. They do not want to refund me for the so-called ''replacement fee" because nothing is being replaced. They are also refusing to refund me for the insurance amount because if i accept the refund (only the price of the phone) the insurance will cease to exist, which baffles because i did not necessarily use insurance as intended. Mind you the phone is still under warranty, so i don't understand why these guys want to ***** my money in daylight. If this thing is not resolved i will take them to the short term ombudsman, i don't think they have an idea who they are dealing with. How can you sell me a phone with a latent defect and want to charge me for it?
128 replies
30 months ago
BetterSure is a ****!
So, during May 2023 there were these heavy rains in and around the Nelson Mandela Metro which flooded most areas and caused a lot of damage. These rains caused my roof to start leaking, i then submitted a claim and an assessor was sent to look at the damage. The assessor never went up to the roof to look at the damage but compiled a report (a copy which was not signed nor dated was sent to me). My claim was then rejected based on the assessor's report which i immediately queried and challenged. Bettersure did acknowledge that the report was flawed and promised to resend the assessor to do a proper job (which never happened). They then sent a second rejection letter based on the same report which is flawed but accompanied that rejection with photos that they claimed to have taken using a drone (when were those photos taken, no one knows). I have been continuously stating my dissatisfaction with the whole process to a point were i have instructed BetterSure to cancel my policy and to seize from debiting my account, they have chosen to ignore my request and are still debiting my account. I have decided to complain to the Ombudsman because their conduct has been unfair and ******* at times. I want everyone to know before engaging in any type of business or arrangement with them.
131 replies
34 months ago
Makro and Makro online is terrible, the worst service ever.
Makro online is terrible, the worst service ever. I bought a 20 inc Raleigh bicycle online. The bicycle had training wheels on the advert (it is still advertised to have training wheels), but when i received the package there were no training wheels. I have been asking for a refund from Makro since the 28th of June, but Makro has been sending me from pillar to post (at times dropping my calls). They do no seem to care about the fact that they have falsely advertised the product (still advertising the product). And also do care about the fact that i need and want my money back.
120 replies
37 months ago
Poor customer service!!! Poor everything...
Poor customer service!!! I was sold a patently defective product but instead of organising a refund for me or offering me a replacement product they are ignoring my queries/complaints. I hope that anyone who was thinking of buying anything from First Tech reads this and reconsiders doing so, and chooses a different supplier.
0 replies
41 months ago
Makro not delivering
Makro online sucks, they never reply to emails sent to their customer care nor do they answer calls made to their two numbers. I ordered a laptop online on 08/12/2022 and to this date i still have not received it. The courier company that you chose to deliver my product are refusing to deliver to my residential address (the address stated when i made the order). The require me to spend money and time (that i do not have) to go to a police station to fetch my product. The return trip from my house to the police station would cost about R120 (Uber fare), who is supposed to pay for that? I have sent multiple emails to your "customer care" but no response, called both numbers to no avail (call never gets picked up), wasted over R100 of airtime on that process. I am quite angry at the fact that i am unable to get a product delivered to me that i paid for, this is so unprofessional, and i need you guys to remedy this situation urgently. Lats week i had a delivery from TakeAlot made with no fuss, what's wrong with you guys at Makro?
132 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)