MV
Martin V
Active since Dec 2022
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Mishandling of Approved Claim , Poor Replacement Process and Poor service
I have been without a device since December last year, and despite the claim being assessed and approved for R2299.00, I am still struggling to receive my replacement. After waiting an unreasonable amount of time for approval, I was subjected to further unnecessary obstacles at Exact Jabulani Mall. The store staff demanded an excess payment, scanned the phone, and then refused to release it, claiming that the “system is giving an error because the phone is on sale.” This excuse is unacceptable. Internal system errors or promotional pricing have nothing to do with my claim. I am entitled to my replacement device as approved, without additional charges or delays. I specifically chose the Honor X5c Plus 128GB Dual SIM, valued at R2299.90, which matches the approved claim amount. I attached proof of the device’s value and proof that the excess was paid. At no stage before payment was I informed that there would be any issue with the device being on sale. I paid the excess in good faith, and it is not my responsibility that the store’s system cannot process a claim due to its own pricing setup. This obstruction is extremely frustrating and directly impacts me, as I rely on this device for work purposes. The refusal to release the phone after scanning it demonstrates a complete disregard for the customer. My complaint has been handled by mere administrators who do not know what they are doing, responding to old correspondence instead of addressing the escalated matter. Lindo and Nqobile from Monitor responded while the Monitor complaints department was copied, yet they failed to take ownership of the query. TFG has been sending irrelevant emails stating that the query has been resolved, but I do not know which query they are referring to as mine remains unresolved. Venell from Monitor has failed to even acknowledge my escalated email. Who is going to compensate me for the income I have lost? When I registered the claim, I made it clear that I use the device for work purposes, yet no one wants to take responsibility. I purchased the device at a promotional price, and it is not my problem that the store decided to insure it at that promotional price instead of the original price. Your policy document refers to the original price, yet the device was insured at the promotional price. If I cannot take a replacement device that is on promotion, then why was my insured device accepted at a promotional price? Please do not tell me to go to TFG stores, as there is no device available at the value of R2299.00. All devices are currently on sale, and the insured device itself is on sale for R1999.00, while its original price is R2499.00. This situation is unacceptable. I expect urgent action and proper resolution, not vague responses or excuses. Please confirm where I can obtain the device valued at R2299.00, or implement one of the resolution options I have already proposed without further delay. This matter has dragged on long enough. I require feedback before close of business today.
112 replies
3 months ago
Monitor, TFG & Exact Jabulani Mall Incompetence and Disgraceful Service
I am outraged at the way my approved claim for R2299.00 has been handled at Exact Jabulani Mall. After waiting what feels like decades for this claim to be approved, I am now subjected to further unnecessary struggles just to receive the device. Despite the claim being fully approved, the store staff demanded an excess payment, scanned the phone, and then refused to hand it over. Their excuse was that “the system is giving an error because the phone is on sale.” This is completely unacceptable. Internal system errors or promotional pricing have nothing to do with my claim. I am entitled to my replacement device as approved, without additional charges or delays. I specifically chose the Honor X5c Plus 128GB Dual SIM, valued at R2299.90, which matches the approved claim amount. I have attached proof of the device’s value and proof that the excess was paid. At no stage before payment was I informed that there would be any issue with the device being on sale. I paid the excess in good faith, and it is not my problem that the store’s system cannot process a claim because of its own pricing or promotional setup. This obstruction is disgraceful and directly impacts me, as I rely on this device for work purposes. The refusal to release the phone after scanning it shows a complete disregard for the customer. I demand immediate corrective action. I bought this device with my own money, insured it with my own money, paid premiums with my own money, and even paid the excess fee with my own money yet I still do not have a device. Monitor has proven to be ***********, and the service at TFG Exact Jabulani Mall is unacceptable. I will not continue begging for assistance or running back and forth to the store like a headless chicken only to be told I cannot be helped. I expect feedback before COB today. If I do not receive feedback by close of business, I will escalate the matter further and take it to social media. This is bull**** and I will not tolerate it any longer.
112 replies
3 months ago
Monitor’s Shocking Negligence and Disrespect Towards Clients
I logged a claim on 05/01/2026, and to this day Monitor has shown zero professionalism. The only so‑called “feedback” I received was an SMS saying information was missing, yet no one bothered to clarify what exactly was missing. After begging for answers, I was told a week later to confirm under whose name the SIM card was registered. This is pathetic service. Let me remind you: the salaries you earn come directly from the premiums and excess fees we as clients pay. Yet we are forced to chase you endlessly for updates while you sit back and ignore urgent claims. TFG sent the required documents on 07/01/2026 but still no response. Two weeks later I am left without proper communication, without resolution, and without respect. This is not just poor service, it is outright negligence. The endless complaints on HelloPeter prove that Monitor has no regard for its clients. You are supposed to be administrators, yet you act like gatekeepers who could not care less about the people funding your salaries. Desired Outcome: Immediate explanation of what is missing from my claim Urgent feedback on the current status of my claim Proof that Monitor values its clients by improving communication and accountability
56 replies
4 months ago
Complaint Against Resolution Officer – Thabang Leshaba
Good day, I am extremely dissatisfied with the conduct of Resolution Officer Thabang Leshaba. His manner of communication is rude and dismissive and shows a complete lack of email etiquette. It is unacceptable that someone in a resolution role responds to clients in this way. I hereby request that my refund be processed within 24 hours. Failure to do so will only reinforce the poor service I have already experienced. Furthermore, I will be logging a complaint regarding how you respond to your clients. I must highlight the contradiction in your communication: you admitted that the consultant’s wording may have unintentionally created the impression of benefits that were not accurate, and you also sent me an email stating, “Incorrect product information provided (Sales).” Yet now you claim that the consultant did not sell me a false product. This inconsistency is unacceptable. To make matters worse, Mr. Leshaba responded to my email beginning with “firstly,” which is highly unprofessional and disrespectful in client correspondence. Please also note that my colleagues will be cancelling their policies as well, due to the false information and misrepresentation of your product. Word of mouth is powerful, and the way clients are treated directly impacts the reputation and sustainability of your business.
0 replies
6 months ago
YesPlay Refuses to Pay Legitimate Winnings – Misleading Bonus Terms
Complaint: I purchased a R100 voucher from YesPlay and I then played four bonus rounds at R35 each totaling R140 in gameplay. Only R40 came from the bonus; the rest was my own money. During these rounds, Bonus Ball 12 was drawn the exact bonus I selected and I won R1,610. YesPlay is now refusing to pay out my winnings, claiming I must wager an additional R350 on unfami**** games before I can withdraw. This was never clearly disclosed when I accepted the bonus. I tried to resolve this through their support team, but they’ve been completely unhelpful and dismissive. This feels like a deliberate trap to block payouts and force players to keep spending. I paid for the voucher, I paid for the gameplay, and I won fair and square. These are earned winnings, not promotional handouts. I demand that YesPlay release my winnings immediately. If not, I will escalate this to the Western Cape Gambling and Racing Board and take further legal action.
159 replies
11 months ago
Useless *********** Managers , Agent and Team leaders
Dear Phone Yam Management, Please remove our details from your database immediately. We do not understand why we are still receiving calls demanding payment for an Honor device—especially since the device was returned to the store. We were harassed and embarrassed at the store, and now your agents continue to call and harass us regarding a device we no longer possess. This reflects a serious lack of competence in managing customer accounts. We expect this issue to be resolved promptly. Kindly confirm that our details have been removed and that we will no longer receive any further communication regarding this matter.
704 replies
11 months ago
Compliment for Outstanding Service
I wanted to take a moment to express my gratitude and appreciation for the exceptional service I received from Mr. Mokgatle. Your professionalism, attention to detail, and dedication went above and beyond my expectations. It was truly refreshing to be treated with such care and efficiency, and it made my experience incredibly positive. Thank you for your outstanding commitment to providing the best service possible. Your efforts did not go unnoticed, and I greatly appreciate all that you did.
58 replies
12 months ago
****mers
I would like to formally log a complaint about your company, which I believe has ****med me. I app**** for a Fone Yam device online and was instructed to visit a store. I went to Pep Cell in Jabulani Mall, where I was shocked to find out I had to pay R1,050 plus an additional R207 for fees that were never explained to me. After making the payment, I discovered that the device is actually a rental phone. I immediately requested to cancel the contract before even taking the device from the store. The consultant at Pep Cell contacted the Fone Yam call center, where we were assisted by Zodwa. She informed us that canceling the contract would mean forfeiting the deposit paid, and that there is an additional cancellation fee of R2,100. This fee would need to be added to the deposit already paid. The device in question, the Honor X6b, is valued at R3,499, which I believe is a complete rip-off. Charging a cancellation fee of R2,100—70% of the device’s value—is outrageous. Furthermore, the store consultant refused to take the device back. I do not want this device, and I demand that the contract be canceled immediately. I will not pay any additional fees and would to be refunded my deposit back
580 replies
13 months ago
Compliment for Outstanding Service
Dear Team, I would like to express my gratitude and appreciation for the exceptional service provided by Kekeletso Molebatsi. From registering my claim to following up and arranging callbacks, her support has been unparalleled. It’s rare to find someone in the insurance industry who makes you feel genuinely cared for and empathetic about the challenges you are facing. Many times, dealing with insurance companies can feel transactional, but with Kekeletso, I truly felt like she understood and sympathised with the trauma I’ve been through. Her dedication and professionalism deserve recognition. I sincerely hope her efforts are acknowledged by her superiors and that her needs are taken care of as she takes care of the clients with such heart and excellence. If I were to rate her service, I would undoubtedly give her 100 out of 100! Keep up the fantastic work, Kekeletso!
53 replies
38 months ago
ACTIVATE MY ACCOUNT OR CANCEL AND REFUND MY R500
I paid my Dstv bill yesterday, and then the R500.00 I paid was taken by funeral insurance. I contacted the call center, and they advised me to contact the insurance department. Please activate my account immediately as I did not consent to any insurance or money being deducted or cancel my account and refund my money back Please this is a 2nd issue i have within a period of 3 months what nonsense is this
159 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)