TM
Thulani M
Active since Mar 2023
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Poor Customer Service
I am writing to express my concern and disappointment regarding the ongoing poor customer service at your Shell Garage. I have been a loyal customer for many years and live nearby, so I frequently visit your store to purchase snacks, play the lottery, and buy cardboard betting tickets. Unfortunately, my experience at your garage has consistently been unpleasant. On numerous occasions — over several years — I have noticed that there is often no one available to assist customers wishing to place or process their betting tickets. When assistance is provided, the attitude of some of the cashiers is frequently rude and unwelcoming. This is especially disappointing given that I have always supported your garage and visit almost daily. I take pride in supporting local businesses, but the ongoing lack of professionalism and courtesy from staff makes it difficult to continue doing so. I kindly request that this matter be addressed promptly. Staff should be trained or reminded of the importance of providing friendly and efficient service, especially to loyal customers who contribute to the store’s success. I look forward to seeing positive changes in how customers are treated at this Shell Garage. Tembisa
0 replies
32 months ago
Discriminative bartender
Unfair Treatment Complaint Dear [Bar Management], I am writing to express my deep disappointment and frustration with the treatment I have been receiving at your establishment, [Bar Name]. It is with great concern that I address the consistently disrespectful behavior and unjust treatment I have encountered during my recent visits. On multiple occasions, I have experienced unwarranted hostility and rudeness from a particular bartender. This individual has made it clear that my patronage is unwelcome simply because I did not leave a tip. While I believe in rewarding good service, I also believe that tipping should be a voluntary gesture rather than a mandatory requirement. It is alarming and disappointing to see that this particular bartender has taken it upon themselves to ostracize and influence their colleagues against serving me, solely based on my choice not to tip. The purpose of a bar is to provide a welcoming environment for all patrons, regardless of whether they choose to tip or not. It is disheartening to see that the actions of one individual are impacting the overall atmosphere of the bar and the way other staff members interact with me. I value a fair and respectful experience as a customer, and I have always approached my visits to [Bar Name] with an open mind and a desire to enjoy the offerings of your establishment. However, the treatment I have encountered is pushing me away and making me question whether I should continue to frequent your bar. I kindly request that you address this matter seriously and take appropriate steps to rectify the situation. No customer should feel ostracized or unfairly treated based on their personal choices regarding tipping. I hope that you will uphold the values of fairness and inclusivity that should be the foundation of any business. I trust that you will investigate this matter thoroughly and take the necessary actions to ensure that all patrons are treated respectfully and equally. Sincerely,
263 replies
33 months ago
Complaint Regarding Disrespectful Driver and Parcel Delivery
Dear Aramex Customer Service, I am writing to bring to your attention a highly unpleasant incident involving one of your drivers that occurred during the delivery of a parcel to my address. I am deeply disappointed and frustrated by the disrespectful behavior displayed by the driver, and I believe it is crucial for you to be aware of the incident in order to maintain the reputation and professionalism of your company. Today, I was expecting a delivery from Aramex to my address, as confirmed by the tracking information provided. However, when the driver arrived at my residence, their conduct was far from satisfactory. The driver was extremely impolite and exhibited a complete lack of professionalism. I would like to outline the specific issues I encountered during this unfortunate encounter: Disrespectful Language: The driver used offensive and derogatory language towards me when I inquired about the delivery status of my parcel. This behavior is completely unacceptable and goes against the principles of customer service and common decency. Lack of Professionalism: The driver displayed a lack of professionalism throughout the interaction. They did not adhere to any basic standards of customer service, failed to provide clear explanations for the delay, and demonstrated a dismissive attitude towards my concerns. Poor Communication: The driver exhibited a lack of effective communication skills, which further exacerbated the situation. They did not provide any proper updates on the status of my delivery, leaving me feeling frustrated and uninformed. As a customer, I expect to be treated with respect and courtesy when dealing with representatives of Aramex. Unfortunately, the behavior of this driver was not only disrespectful but also tarnished the reputation of your company. I believe that every customer deserves to be treated fairly and courteously, irrespective of any underlying circumstances. I kindly request that you take immediate action to address this matter appropriately. I expect a thorough investigation into the incident and appropriate measures to be taken against the driver responsible for this behavior. Additionally, I would appreciate receiving a formal apology from Aramex for the inconvenience and distress caused. Furthermore, I would like to emphasize the importance of reinforcing training programs for your drivers to ensure they understand the significance of professionalism, customer service, and respectful conduct. This will help avoid similar incidents in the future and uphold the reputation of your company. Please treat this complaint with utmost seriousness and provide me with a detailed response within [reasonable timeframe, e.g., 10 business days]. I look forward to a prompt resolution of this matter. If I do not receive a satisfactory response, I will have no choice but to escalate this complaint to higher authorities and explore alternative options for legal redress. Thank you for your attention to this matter. I hope that you will take the necessary steps to rectify the situation and prevent such incidents from happening in the future. Yours sincerely,
0 replies
34 months ago
Complaint regarding poor service, disrespect, and unavailability of fries
ComplaintI am writing this letter to express my deep disappointment and frustration with the recent experience I had at one of your KFC locations. As a loyal customer, I have always enjoyed the quality of your food and the level of service provided. However, my most recent visit to your establishment on [date] was an exception to this positive experience. First and foremost, the service I received was incredibly poor and far from satisfactory. The staff members seemed indifferent and inattentive to customers' needs. Despite being the only person in line, I was made to wait for an unreasonable amount of time before anyone acknowledged my presence. It was disheartening to witness the lack of professionalism and disregard for customer satisfaction. Moreover, what was even more distressing was the disrespectful behavior exhibited by one of the employees. Instead of addressing my concerns politely and with empathy, they responded with rudeness and dismissiveness. Such behavior is completely unacceptable and goes against the principles of good customer service. To compound my disappointment, I was informed that the restaurant was out of fries, one of the most iconic and essential items on your menu. It is incomprehensible to imagine a fast-food establishment running out of such a fundamental component. This inconvenience left me not only unsatisfied but also questioning the efficiency and management of your establishment. I understand that occasional mistakes or unforeseen circumstances may occur, but the overall experience I encountered on that particular day was far from what I have come to expect from KFC. As a loyal customer, I believe it is essential to provide feedback in order to help improve your services and ensure that such incidents do not recur. I kindly request that you take immediate action to address the issues mentioned above. It is crucial that you train your staff to prioritize customer satisfaction, respect, and professionalism. Additionally, measures should be put in place to avoid situations where essential menu items are unavailable. To rectify the situation, I suggest the following actions: Conduct thorough training sessions for your staff members on customer service, emphasizing the importance of respectful and attentive behavior towards customers. Implement a system that ensures sufficient stock of essential menu items, such as fries, to prevent customer disappointment and inconvenience. Consider compensating loyal customers who have had a negative experience by offering vouchers or complimentary items as a gesture of goodwill. Regularly evaluate the performance of each location to identify areas of improvement and provide necessary feedback and guidance to the management team. I hope that my feedback will be taken seriously and used as an opportunity for growth and improvement. As a customer who has enjoyed your food for many years, I believe in the potential of KFC to provide exceptional service and maintain its reputation. I look forward to your prompt response addressing my concerns and outlining the steps you plan to take to rectify the situation. Should I not receive a satisfactory resolution, I may have to reconsider my future patronage at KFC. Thank you for your attention to this matter.
0 replies
35 months ago
Rotten Meat Purchase
Complaint Regarding Rotten Meat Purchase Dear Sir/Madam, I am writing to express my deep dissatisfaction and disappointment with the quality of meat I recently purchased from your store. This is the second time within a span of one week that I have encountered the issue of receiving rotten meat from Pick 'n Pay. As a loyal customer, I believe it is crucial to bring this matter to your attention and request appropriate action to rectify the situation. On [Date], I visited your store and purchased a pack of [meat type] from the meat section. Upon returning home and opening the package, I was immediately met with a pungent odor and noticed the meat was discolored and slimy. This is highly unacceptable and poses serious health risks to consumers. I promptly disposed of the meat to prevent any further contamination. Unfortunately, this is not an isolated incident. Just a week prior, on [Date], I had a similar experience where I purchased a different cut of meat that exhibited the same signs of spoilage. It is disheartening to receive such poor quality products from a store that I have trusted for years. As a customer, I expect that the products I purchase are fresh, safe for consumption, and of the highest quality. Rotten meat not only compromises the health and safety of my family but also damages the reputation of your store. I believe it is in both our interests to resolve this issue promptly and prevent further occurrences. I kindly request the following actions to address this matter: A thorough investigation into the handling and storage practices of the meat department to identify any potential causes of spoilage. Immediate quality control measures to ensure that all meat products sold are fresh, properly stored, and free from any signs of spoilage. An explanation of the steps being taken to prevent similar incidents in the future, including staff training and regular inspections. Assurance of a refund or replacement for the two instances of rotten meat that I have purchased. I value the relationship I have built with Pick 'n Pay over the years, and I hope that you take this complaint seriously and address it promptly. I believe in your commitment to customer satisfaction and trust that appropriate measures will be taken to prevent any recurrence of such incidents. I have attached the receipts for the purchases in question for your reference. I kindly request your immediate attention to this matter and a prompt response addressing the concerns raised. Please feel free to contact me at [Phone Number] or [Email Address] to discuss this issue further. Thank you for your attention to this matter. I look forward to hearing from you soon and working towards a satisfactory resolution.
106 replies
36 months ago
False advertising
Dear Telkom Mobile, I am writing to express my disappointment and frustration with your "All Net Voice" advertising campaign. I recently signed up for your service, lured by the promise of being able to make voice calls to anyone on any network without any restrictions or limitations. However, I have since discovered that your service does not actually provide "all network" coverage as advertised. On numerous occasions, I have attempted to make calls to people on different networks, only to receive an error message or to be informed that the call cannot be completed. This is not only frustrating but also extremely inconvenient, as it undermines the very reason why I chose to use your service in the first place. As a paying customer, I believe that I have the right to expect the service that I am paying for to deliver on its promises. I am disappointed that this has not been the case with Telkom Mobile's All Net Voice service, and I would appreciate it if you could take the necessary steps to rectify this issue. I urge you to take immediate action to ensure that your service provides the all network coverage that you advertise. I hope that you will take my complaint seriously and take the necessary steps to resolve this issue as soon as possible
0 replies
36 months ago
Dry chicken
I am writing to express my disappointment with the quality of the chicken that I received during my recent visit to your restaurant. I ordered a meal that included chicken, and to my dismay, the chicken I received was dry and without any moisture, making it difficult to chew and swallow. Additionally, the chicken was served cold, which made the situation even worse. As a customer who regularly visits your restaurant, I was extremely disappointed with the quality of the food I received on this occasion. I understand that mistakes can happen, but it is unacceptable to serve such substandard food, especially when customers are paying for it. I would appreciate it if you could investigate this matter and take appropriate action to ensure that this does not happen again in the future. I hope that you will take this complaint seriously and take steps to rectify the situation. Thank you for your attention to this matter. I look forward to hearing back from you soon
0 replies
38 months ago
Discrimination
I am writing this letter to express my disappointment with the behavior of one of your security guards. On 7/03/2023, at approximately 3h45, I visited your premises (shop) and was denied entry by one of your security guards who refused to open the gate for me. Instead, he instructed me to park outside the premises. Upon returning to the gate, I overheard the same security guard telling another customer that the premises were closed. However, to my surprise, a few minutes later, he opened the gate for another customer, saying that he was doing so because he knew them. When I confronted the security guard about his discriminatory behavior, he dismissed my complaint and said that there was nothing I could do about it. This kind of attitude is unacceptable, unprofessional, and does not reflect well on your company. I would like to request that you investigate this matter and take appropriate action against the security guard involved. Discrimination of any kind is not tolerated in today's society and I expect your company to adhere to the highest standards of customer service and professionalism. I hope you take this complaint seriously and ensure that all of your staff, including security personnel, treat all customers equally and with respect. Thank you for your attention to this matter. See attachment He didn't want me to take his picture. Can I get this matter atteden to ASAP Sincerely
318 replies
38 months ago
discriminatory behavior
I am writing this letter to express my disappointment with the behavior of one of your security guards. On 7/03/2023, at approximately 3h45, I visited your premises (shop) and was denied entry by one of your security guards who refused to open the gate for me. Instead, he instructed me to park outside the premises. Upon returning to the gate, I overheard the same security guard telling another customer that the premises were closed. However, to my surprise, a few minutes later, he opened the gate for another customer, saying that he was doing so because he knew them. When I confronted the security guard about his discriminatory behavior, he dismissed my complaint and said that there was nothing I could do about it. This kind of attitude is unacceptable, unprofessional, and does not reflect well on your company. I would like to request that you investigate this matter and take appropriate action against the security guard involved. Discrimination of any kind is not tolerated in today's society and I expect your company to adhere to the highest standards of customer service and professionalism. I hope you take this complaint seriously and ensure that all of your staff, including security personnel, treat all customers equally and with respect. Thank you for your attention to this matter. please see attachment He didn't want me to take his picture Sincerely
265 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)