SR
Sue R
Active since Mar 2023
13
Reviews
0
Industries
Reviews
13 reviews10 months ago
Great service and product
Excellent massage table at a reduced cost and with perfect delivery. Very happy.
53 replies
10 months ago
bad employee talking rusbbish
A really bad employee from Performance Plumbing told me he was from a different company. He also gave me totally incorrect technical advice. This has caused great confusion and potentially damaged someone else's reputation. Employers should not let their employees speak nonsense and must take responsibility if they do.
0 replies
10 months ago
awful experience, stay away from them
My insurance company, Momentum, sent a plumber called Domesticare / Performance Plumbing to replace a geyser that burst. What I didn't know was that these plumbers would also chop through several pipes around the geyser and change the whole layout. This has caused major problems with the hot water pressure in my kitchen. I've lived in this house for 13 years and never had a moment of trouble with water pressure before that, even after the geyser was previously changed 9 years ago. This is the first time I've had pressure issues with the hot water, and it started right after the new geyser was installed. I even paid to get my hot tap in the kitchen repaced two weeks ago, thinking that might be the problem. The plumber alerted me to the fact that it was actually a problem with the geyser. Domesticare and Momentum had no right to change the piping - they should at least have spoken to me first. They were only supposed to change the geyser. They have also now said that my entire cover for a geyser claim is depleted. I have been trying to sort this matter out for weeks but the insurers just keep sending the same useless plumbers back to me, and they refuse to talk to me or explain what is going on. They just tell me I now have to buy a whole new pressure valve leading into my property. They even laughed at me and walked away when I asked them to please explain what has happened. It is all completely unacceptable. I consider it to be ********* and malicious damage to property.
53 replies
10 months ago
*********** and non-communicative
This plumber was sent by my insurance company, Momentum, to replace a geyser that had burst. What I didn't know was that these plumbers would also chop through several pipes arund the geyser and cjhange the whole layout. This has caused major problems with the hot water pressure in my kitchen. I've lived in this house for 13 years and never had a moment of trouble with water pressure before that, even after the geyser was previously changed 9 years ago. This is the first time I've had pressure issues with the hot water, and it started right after the new geyser was installed. I even paid to get my hot tap in the kitchen repaced two weeks ago, thinking that might be the problem. The plumber alerted me to the fact that it was actually a problem with the geyser. Domesticare and Momentum had no right to change the piping - they should at least have spoken to me first. They were only supposed to change the geyser. They have also now said that my entire cover for a geyser claim is depleted. I have been trying to sort this matter out for weeks but the insurers just keep sending the same useless people back to me, and they refuse to talk to me or explain what is going on. They just tell me I now have to buy a whole new pressure valve leading into my property. They even laughed at me and walked away when I asked them to please explain what has happened. It is all completely unacceptable. I consider this a form of commercial ***** and malicious damage to property.
0 replies
11 months ago
excellent scratch and dent repair on back bumper
Brilliant repair, very pleasant customer care, and a very reasonable price. I am thrilled with the way my car looks now.
0 replies
11 months ago
Prudence K was very helpful in getting my claim paid within three days
Prudence K was very helpful in getting my claim paid within three days. I'm glad I kept the scratch and dent cover - it has proven well worth it.
58 replies
16 months ago
excellent product and great customer service
I was very careful about which company I chose to order a new (refurbished) laptop from. The reviews and prices all pointed to Super Communications as the best. Very glad I purchased from them.
56 replies
18 months ago
The help I got from ****nio in starting up my car cover again was outstanding
The help I got from ****nio in starting up my car cover again was outstanding. Thank you.
53 replies
28 months ago
online store must fix its problem
I wrote a 1-star review this morning in a state of dismay about an online order that was cancelled and not refunded. I eventually drove through to the branch, where I was helped by Nicolette, who was far more professional and efficient than any other staff I've dealt with. She managed to cancel the non-existing electronic refund and give me cash. I've therefore retracted that review. While I'm relieved to have things resolved and impressed by Nicolette, resolution really should not happen this way. I want to tell the other consumers who are writing bad reviews about their unexpected cancellations and the lack of refunds that they need to go into a branch in person - and be prepared to be assertive. There were at least two other customers with the same issue while I was there.
129 replies
28 months ago
never again
Ordered a vacuum cleaner online on 15 Dec. It was to be delivered by 21 Dec. The system showed it had been packed and was waiting for the courier. Nothing arrived. When I phoned just before Christmas they said it was coming in a couple of days. Still nothing. When I checked on the website on 28th, the order had been cancelled. Nobody contacted me. When I called in, I was told I would receive a refund by yesterday because it actually never was picked and there is no stock. I have still not received anything. What are we consumers to do in a case like this - go to the Small Claims Court? How can a big international store behave like this towards loyal clients, even over Christmas? I can only assume they are going bankrupt or something, since I see that several other people are having the same problem. I am now trying to phone again, but she put me on hold before I had even finished giving the order number, and she isn't coming back to the call.
0 replies
Review Distribution
5 Star
6 (46.15384615384615%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
1 (7.6923076923076925%)
1 Star
5 (38.46153846153846%)