GC
Glen C
Active since Mar 2023
21
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21 reviews2 months ago
Customer Service
Level off customer service offered by Nedbank Having been with Nedbank for some 58 years I must state that their standard of customer service has declined quite dramatically of late. Having had problems in the past, I was assigned a personal banker which helped a fair amount. Come today, I still have a personal banker but he seems to have a problem from those within the Nedbank structures to getting anything done. I seem to no longer receive by email my credit card statements nor my investment statement which goes back to November last year. He seems to have tried but has no answers from the relevant Nedbank departments. The question then comes to mind, what type of people are Nedbank employing to service their clients. We all know that clients are just a number to them. Having just spent some time in the USA and UK, banking to a large part is free, but here in SA the big 5 are charging high fees when compared to overseas banks it could be labelled as *****ing when offering this poor customer service.
0 replies
8 months ago
Ethekwini
Its amazing that the eThekwini Municipality does nothing about leaking sewage water from one of their Municipal complexes that flow through the premises of Bill Buchanan, namely that of Helen Gibling Gardens. There has been numerous correspondence between Bill Buchanan Association and the municipality on this serious health issue but it seems that since goes back to over a year, that the management in the municipality just does not care. There is a sewage line running from Westgate Gardens through Helen Gibling Gardens onto the sewage line in Burman Drive. The inspection manhole of this line in Helen Gibling Gardens is the problem. The concrete base of this manhole has broken and as such the sewage is flowing into the ground which then seeps out of the weep hole in a retaining wall and into a rain water gutter next to a residence unit. This is a major health issue, yet nothing has been done about. If this is how the City Management attends to health issues, one can understand why this is a dysfunctional municipality run by the ANC. This is an utter disgrace to say the least and in my opinion just reflects just how incapable this management is.
0 replies
8 months ago
Checkers & Checkers Hypers
When will the regional management for Checkers do something about their Windermere Store, Today at around 10h00 the store check out points were a disaster, the general check outs were bad long queues, the express, 10 items and less were even worse. There are 6 tills but only three cashies in attendance, the queue for these tills extended down to the general check out points. If this is how the management operate at this store, then their customers service must be the lowest in the world. Are these people truly managers? Cna the regional off for checkers or even the Head office in Cape town comment as to why this store is allowed to operate with such bad management and bad staffing of the express tills. It seems to be that you don't care about I have raised this issue many times. Are you becoming just like our ANC Government in that you don't care about your customers. In My humble opinion this store is a disgrace - never mind your floor staff talking and laughing so loudly you would think they were out in the parking area
0 replies
12 months ago
Pick n Pay
Pick n Pay Hyper Durban North. This store needs a shake up deluxe, try getting hold of a senior manager or the store manager, its like pulling teeth from a hen. On the 21 April at 11h52 I purchased some hot cross buns R24.99, I tendered R50.00, my change was R25.10 after the price had been rounded downwards. The change I received was R25.00, there was no 10 cents. I am not too concerned about about the amount involved but the principle here is theft. Do all cashiers ***** ***** this way The cashier name is Asanda Mbaimbai. If all cashiers adopt this name principle then Pick N Pay are *****ing from their customers. I passed on a message via Velma for the Manager on duty a Mr Shaun Scheepers to call me and am still waiting for his call. Great reflection on their management! Mr Scheepers, please charge this cashier with theft. Whether you ***** 10 cents or 10 Rand it is still *****ing. Mr Summers, if you are intent on turning around Pick n Pay then you need to shake up your staff and get them to offer proper customer service and stop your staff from short changing. To Pick n Pay and Spar customers, watch your change, its not about the amount involved but the principle of *****ing. It seems that The ANC government has taught "their people" well!
116 replies
12 months ago
Internet Service Providers' Association
INTERNET OUTAGE BY A SERVICE PROVIDERS Recently we had an internet outage, from around 11h00 on the 7 April 2025 up and to the 8 April 2025 at 20h10, the service provider been MWeb who is then served by Openserve for the actual fibre line which is basically Telkom. To be fair am email was sent to MWEB enquiring about the outage on the 7 April and 17h54, I received a call from Mweb at 14h15 on the 8 April 2025 informing me that there was an outage which Openserve has located in the morning of the 8 April. I also received an SMS from Mweb at 14h10 on the 8 April informing me of the problem with Openserve. Here, we have a major problem, is that from 11h00 on the 7 April 2025 when the outage occurred till the advice from Mweb on the 8 April 2025 at 14h10, is that it takes some 27hours later informing customers that there is a problem. Surely with modern technology and computers, outages can be detected within an hour or so and then acted upon. Why does it take over 27 hours to report an outage? If they were reporting it by ox wagon, I could understand but with modern technology, these types of delays, are just unacceptable. Here is another problem, as a customer of MWeb with whom ones signs a contract is signed to provide a service, they at times fail to provide the required service through the fault of Openserve. Oh, and MWeb are a very difficult company to deal with insofar as contacting their management, one wonders whether they indeed have a management team because in the past when I have tried to contact them, there seems to be an invisible brick wall around contacting their management. Its just impossible. Anyway, the bottom line is that we – and there are many of us who pay MWeb for their service, when they fail to provide their service because of a breakdown by Openserve, they still charge us for the down time. There is no credit for the down time. Is this not a form of theft. The time/period that they fail to deliver the service should be credited to one’s account. They Do Not. They will quite rightly blame Openserve who supplies the line. But the point here is that a contract is between MWeb and the customer not with the customer and Openserve. Surely the management of MWeb should take the matter up with Openserve and demand a refund for the time that Openserve fails to deliver their part of their service to MWeb? How can any company charge for a service and when it breaks down still charge for the down time as well? This could very well be regarded as cheating. In fact, the service provider should then credit the customer for the so called down time and then claim it from their service provider, in this case Openserve. It seems that in this country the customer is being *****ed by numerous service providers with no recourse at all. Both MWeb and Openserve will probably survive in the third world in which they operate but would find it a lot more difficult operating in the so called first world with their current levels of customer service would not be tolerated One has on previously occasions queried the charging of service when there is none, but to get an answer from anyone is like squeezing water out of a stone, they just do not bother reply. One wonders what the National Consumer Commission stand is, on such issues. Can a service provider charge for a service that they are not delivering? Or when the service fails still charge for a failed service. Well, when contacting the National Consumer Commission, one is faced, with all due respect, someone who can hardly be understood trying to communicate in English. Hey, my expectations were too high from this so-called professional body, forgetting that this is indeed Africa This down time severely affects one ability to conduct any form of business or communication as one needs the internet for this. All internet users should take note, you are being *****ed
0 replies
13 months ago
eThekwini Municipality
POWER OUTAGE MONDAY 31 MARCH 2025 One must ask the City Manager of Durban; what sort of management does the Electricity Department have? Does this department run under the direction of a qualified electrical engineer? If not why not because whoever is in charge should be fired for dereliction of duty The recent event of residences in Helen Gibling Gardens – Part of Bill Buchanan Association for the Aged, which was affected by this recent power outage which occurred from Monday the 31 march 2025 from 11h00 up to 2 April 2025 at 07h10 has cost many of us pensioners serious money, due to a loss of food. The question that needs to be raised is what type of people are running this electricity department? From feedback that was received, late on Tuesday that it was confirmed that they had located the problem substation. If this is indeed true, we have serious problem with those that oversee the overall supply of electricity to the Metropolitan area. Surely with sophisticated computer systems the fault at a particular sub station should be able to be identified promptly and in a matter of minutes. This recent collapse of power supply, one is lead to believe, was at a substation and then the question arises was this substation properly maintained? Was maintenance carried out on a regular basis? We all are under the impression that under the current Management, maintenance is not really carried out, their philosophy is that they would rather wait till it breaks and then try to fix the problem, instead of doing maintenance to minimise the break down time. This time line and span to rectify the power outage leaves very little confidence with the consumers about the ability and professionalism of the electricity department in handling such affairs. Are indeed qualified engineers on hand to guide and manage such outages. Are all sub stations regularly maintained, i.e. is maintenance regularly carried out or do the people involved wait for something to happen before attending to the problem? Do we have a problem with cadre employment here? Unfortunately, one can only assume that these types of instances only highlight that professional Management is lacking, at carrying out basic degrees of service and maintenance. In fact, this scenario would apply to the whole of the municipality under the responsibility of the city manager when one has only to look at the surrounds of this city to see the decay and lack of services been provided. These municipal officials together with their comrades in central government are probably the highest paid government officials in the world for doing virtually nothing. This is thanks to the ANC. Funny thing is that this outage was not reported in the Mercury! Was there a black out on reporting of this outage? Final question to the city manager, can we claim for food damages from the municipality?
0 replies
13 months ago
Checkers Windermere
I have previously written about this store, it seems to be managed by people who have no management skills. I have personally complained to the management of the store about their poor service but it seems that it goes in one era and out the other. There are six express tills but most of the time only three are manned, the long queues wanted at the express check outs are unacceptable. The question I now pose to the regional management of Checkers is why do you have useless management at this store. There is no one who really keeps and eye on the efficient staffing of the tills. Recently I encountered a male person at the express check out where there were only 3 tills operating, two for cash customers and the other reserved for card paying customers. When querying with this individual why the other till were not manned, he mentioned something about a staff shortage. This is not the first time and I doubt very much whether it will be the last time that the management of this outlet does not keep its finger on the pulse so to speak. If one compares the running of this store to that at Virginia Circle its like chalk and cheese. The Windermere store is a disgrace!
0 replies
14 months ago
eThekwini Municipality
Durban Municipality – A dysfunctional entity run by *****s. There is a tree in the Westgate Complex - a Municipal property - that over hangs the adjacent property which is the parking lot for Helen Gibling Gardens, a complex under the jurisdiction of Bill Buchanan Association for the Aged. This tree continuously drops sap and dirt on top of many vehicles. To get this sticky sap and dirt off the motor vehicles, one needs to go to a car wash have it high-pressure cleaned on a regular basis, if left too long it takes a double cleaning to rid the sap and dirt. This is an expensive cost to the pensioners whose vehicles are contaminated with this sap This matter was reported to the municipality back in November 2023 in an email with a request that they please endeavour to have their tree felling department cut down this tree. The email exchanges since this date have been numerous, dealing with a Ms Fumana Gangatele, who it seems oversees this Westgate complex. We were promised action late in December 2024 that something would be done soon. It is now close to the middle of February 2025 and this issue remains unresolved. The irony of this overall situation, after having being told by Ms Gangatele to be patient, is the issue of waiting more than a year to have this matter resolved. How ludicrous can one get. We even consulted with our local DA councillor Ernest Smith, who it seems, has had no success. We even copied in Dianne Kohler Barnard of the DA to see if she could do anything but all we got was deathly silence. The Berea Mail was approached who did a piece on this matter on the 27 September 2024 which must have fallen on deaf ears within the municipality. We tried to get the Berea Mail to do a follow up story but our request to the contact party at the Berea Mail has also fallen on deaf ears, our contact person does not even respond to our follow up requests. Just goes to show what an efficient organisation they are! The long and short of this story is, that a tree in a Municipal property, adjacent to the property of Bill Buchanan, is causing unknown damage to pensioners motor vehicles. A relatively simple matter of getting this tree cut down, really does not need the involvement of the rocket scientist, one wonders whether this ANC municipality has gone to Parliament to get authorisation. It is an utter disgrace that this simple matter has gone on for more than to year to resolve. This scenario, is really a good indication of how badly this municipality is run and it is no wonder that it has become a total embarrassment to the ANC when they have *****s running it. A dysfunctional municipality indeed. The effectiveness of the many people employed therein leaves a lot to be desired as to their effectiveness and managerial skills. Coupled with this type of pathetic management, one also reads that water tankers were recently stored in a depot unable to deliver water because they had no money for diesel. This is what you would call brilliant management skills! We now read of sewage flowing openly in La Lucia area near the La Lucia Mall. Incidentally, we also have a major health problem here at Helen Gibling Gardens in that a sewage pipe leading down from the same Westgate complex, goes through the residential area of Helen Gibling Gardens. There is an inspection manhole whose base has collapse, resulting in the sewage water etc seeping into the ground and then seeping out of one of the weep hole pipes in a retaining wall and into the gutter outside a residential unit. No action from the Municipality again One wonders at what else one can do to get these matters resolved other than employing an attorney to start litigation. This municipality is dysfunctional and seems to be staffed with *****s who are dragging this city further down into the sewage pit. Yet in time to come they will request an increase in the rates, while service delivery continues to spiral downwards into the chute to the proverb
0 replies
14 months ago
Checkers & Checkers Hypers
Checkers Windermere Centre is a store that Checkers management should be ashamed of. Its management leaves a lot to be desired and must be chosen from the bottom of the barrel. The express tills - 6 of them are not filly staffed during rush hours. When mentioning this to the manager not much happens. I unfortunately have to at times use this store The Checkers at Virgina Circle is a pleasure to visit. I appeal to the regional management of checkers to please jack up the Windermere store, it lack attentive management.
0 replies
23 months ago
Leroy Merlin SA
Why do the senior management of any company hide themselves from the public at large. I placed an order with the subject company on the 3 May 2024 and paid for the items at the time, received an email back that the good would be with me on the 10 May 2024. On the 10 of May there were no goods delivered so I emailed the company to find out what the story was. I received two emails from Musa stating that they were investigating the matter. Blow me down I now received another email from a non-reply address stating that the package was picked up today for delivery to me. Strange that there is no apologise for the delay. When trying to get through to the MD or his PA, based on the fact that I had a major complaint and wished to bring it to the top management, I was blocked by the switchboard operator by the name of Thembi who said it had to be processed via the correct channel and then escalated upwards. To the management of Leroy Merlin, it's a disgrace when your customers cannot get through to you to complain about the level of your company's customer service. What are you afraid of by accepting a call from a customer? if this is the level of customer service you offer then you have a problem. Experience has shown that 90% of the time the top management of most companies, complaints never reached the top because lower management usually don't allow such complaints to reach top management because they are hiding their own mistakes. To the top management of Leroy Merlin may I suggest you have an open-door policy rather than letting your switchboard operator screen your calls. That management policy for a service company likes yours went out the door years ago. It truly a poor show from your company, signed M G Christie
53 replies
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