Active since Apr 2010
13
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Reviews
13 reviews17 months ago
De*****ing Merchants from payouts.
After adding and integrating Payflex to our Peach Payments account and doing a transaction, Peach Payments despite us being a Merchant for numerous years wilfully and deliberately with held payout, without notice yet after confirmation of the integration and ability to proceed, after querying the matter they claimed our account was not FICA’d. Yet other payouts continued. They de*****ed us and we are still awaiting nearly R17k of payouts from them. Their agreement also claim no liability to pay interest or costs for such ******** and *****ulent with holding of funds. This after goods were released based on their confirmation email thats payout has been ‘made’.
112 replies
34 months ago
Incompetence, poor communication, bad planning
Quick en efficient to quote and make the sale, but installation and booking communication is shocking, with multiple missed installation dates, wasting time and plenyty of follow ups. no pitch or last minute cancellation or postponements of appointments (which I followed up for installation, not having stock and urgently having to source it on day of installations for both panels and solar inverter because someone forgot pr neglected to order it. Eventually solar went up and with huge surprise they didn’t install the solar inverter, initially another team was going to install it that afternoon, just to be postponed to the next morning, 2 hours after agreed time, that following day, I was told they are trying to source one and will revert. No further feedback received and still have an incomplete installation few days on.
0 replies
81 months ago
Incompetend and Useless
Probably the most incompetent, useless bank in this country. Daily calls, visits to the branch, on a 8 year closed and dormant account, yet you still call for R59 when you owe 8 Years bank fee's that was illegally deducted on the Current Account that has now been closed. Numerous Complaints on your online Complaints portal an NO response. WE are now laying criminal charges, Fraud, harassment. You 'Comments' on your automated system is useless. The whole reason why me and my wife closed all our accounts is exactly because of this. Yet we are still not rid of you.
315 replies
106 months ago
Incompetence not one response to query
<p>I did a Claim for GP plus Radio-ology, the claim was declined and inquired under what ECG falls under. I was told general GP. I requested instruction as to where I must pay the due amount to no avail, repeatedly and the idiots only response every time was to send the proof of payment for the GP claim.</p> <p>previously I paid the required and you allocated it wrong. Now, I see my policy is suspended. Get you idiotic act together!</p>
61 replies
110 months ago
No response, incorrect name
<p>I requested an annual report, paid for it.</p> <p>Can not open the attachment with my ID number as it says it's incorrect.</p> <p>When logged in, the actual report shows no information and has the incorrect persons details against it.</p> <p>I have lodged two queries online and no one has mailed or contacted me.</p>
0 replies
119 months ago
Damaged Special & Insured Luggage
<p>On Wednesday a special package was first lost, then no put on the next available flight, then delivered 11pm and unusable to my staff sent down to Fort Beaufort for work to be carried out. Resultant to this incompetence, they now have to go down again and I am receiving no Feedback from Guestcare. Let alone the fact that I have to wat 20minutes before someone picks up the phone.</p>
0 replies
122 months ago
False advertising on low balance notifications
I was informed today that despite immediately rectifying my account on an overdrawn notification, rectification is not enough and I had to call in, because your system is manual. So the 30hours time in which as advertised is false. As this was done. 'Instead it should state notify us first' before or when you rectify the account. Despite me rectifying the account the debit order was returned 24hours after the account was rectified or 6 hours after it first went and 30 hours after it was returned. DESPITE the account by then was well within time frames in a ostitive balance.
75 replies
125 months ago
Never use them again
My mothers side window was smashed last week. The claim was approved and allocated to this branch on monday. They said they'll call when the window gets in. On Wednesday we followed up and they said we can come in Thursday 21st. When she arrived it wasn't there and they said they're too busy. She got there this morning and had to wait an hour before getting helped. Her vehicle is being used for transport of kids. I will formally write a complaint to Outsurance that they should not refer claims to you. I also had Crap service from PG last year when replacing my windscreen.
75 replies
126 months ago
IT Department incompetance
I opened this account on the 4th of December and alk documents were submitted and approved by the 5th. Your IT deoartment is shifting blame between the branch and i have made numerous senseless trips to ie collect a useless card before it gets returned. The account is still not active and thus I can not start billing clients, nor have the dormant card activated, or get a Internet Banking profile. Why do you haggle me to collect a card if the back end isn't sorted. Get this account open with 48hrs, or have it cancelled.
75 replies
127 months ago
System & Processes not conducive to good service
A claim was rejected 'automatically' after I sent you the Invoice stating the details of the payment after your request was received yesterday morning at 9am to do so as the receipt I sent was not sufficient!<br> <br> Despite sending it and receiving an auto-response that an agent will be in touch with me. Nobody called me!<br> <br> If this is an automated process (as per your call agent this morning). <br> I suggest you urgently look at the time frames in which your systems send out these disturbing 'letters' in order for everything to be processed in due time, or at the very least assess declined claims before claiming back moneys from your members. This is very distasteful!!<br> <br> The claim was duly lodged and valid and I provided adequate documentation to support it, within 12-hours receiving the initial request and well within 7 days of the claim being lodged.<br>
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
6 (46.15384615384615%)