AB
Andries B
Active since Jul 2011
21
Reviews
0
Industries
Reviews
21 reviews17 months ago
No Service
I have a basket full of products. When I try to pay it fails. They do not respond to tickets. They do not allow messages as their hChaptcha also keeps on saying you have failed to prove you are human. It is also impossible to log into an account as the hCaptcha keeps failing.
0 replies
26 months ago
Media24 Punishes for Renewals
Every time I have an interaction with Media24 they punish me by not delivering one of my subscriptions. I paid to update my annual newspaper subscription and now my magazine delivery is not happening although the subscription is active untill July 2024.
0 replies
29 months ago
Non-delivery from Media24
I pay for the delivery of the Beeld newspaper every day, including Saturdays. Since June this year I have had 17 incidences where my Beeld newspaper has not been delivered. The response every time is: We are sorry, we will credit you, but a few weeks later it happens again. I also pay for the weekly delivery of a Huisgenoot magazine. Also not delivered. There is no action taken, just the same response and no way to escalate. The worst is, after saying they are sorry, they have the audacity to offer me another title in their stable.
0 replies
35 months ago
Hubble - Great Customer Support
I purchased a Hubble Cloudlink. I found the technical support immensely helpful. They responded to my email explanation of the problems I was experiencing, clearly explaining what I needed to correct. When I called them they were as helpful. The software is not 100% as it does not work properly with an off-grid system that only uses solar energy, but the battery information is sufficient for me to manage my system.
0 replies
35 months ago
Shell Attendants do no Attend Customers
I visited the Shell at Samrand off the N1 North on 31 May 2023. When I arrived, 3 attendants were standing next to the building chatting. They looked at me and then ignored me. The attendants on the forecourt were spending time 2/2 at cars. 3 minutes after I pulled in, another vehicle pulled in at the pump next to me and one of the attendants ran up to serve him. I am sure Shell will not miss me as a client who just buys 80 liters of diesel a week.
0 replies
43 months ago
Half an Order from Fishaways
I ordered a Good Life Meal for Two. When I opened the box, only 2 of the 4 pieces of hake that makes up the meal were included. In a time where jobs are scarce and companies are struggling, why do staff not care for their customers?
0 replies
43 months ago
Half an Order Ready, Sorry, the Printer is the Problem
We placed a lunch order at Grayston JHB RocoMamas on Friday 7 October. When we collected the order we were assured they only needed a minute more prepare our meals. The lady then gave me the wrong invoice but made me pay the correct amount. They were busy grilling burgers at this point. We come back 10 minutes later to collect our order. Everything is ready. When we check 2 smash burgers and all the chips orders had not been prepared and we had to stand and wait for that to be delivered. In a time where jobs are scarce and businesses are struggling, I cannot understand why staff do not take their work seriously.
0 replies
44 months ago
eNatis Takes Money But NO Delivery
I tried to renew my vehicle license through the online services. They are very good to show you what licenses are to be renewed, very good at taking your money, including a few for courier delivery. After 4 days I sent an email - where are my licenses you promised in 3 days? Oh no, we are behind on printing add 7 to 14 days. And by the way, give us the full information. Given the fact that none of the paid license information is on their website, I get the feeling they have lost all the information to boot. Please save yourself drama, queue yourself or pay someone, but do not use the online service.
0 replies
48 months ago
Worthless Gift Vouchers
When a store sends an offer, there is usually a benefit to the client. Woolworths, Edgars, etc will offer you R 150 gift voucher, IF you buy R 600 worth of goods. Normally the voucher value is then subtracted from the required expenditure. When I needed to buy from Jockey, I saw a R 150 to be given if you buy for R 600 or more. I did so, but no discount or voucher was given when I went to the checkout. I finished the transaction. When I inquired with Jockey, they said the gift voucher will be given for the next purchase. Which is not clever as I bought enough underwear to last a few months. I did not see an electronic voucher. I had placed the order late on 26 April and I was ok with the 3 to 5 working day delivery period. On 3 May the package arrived with my gift voucher. The voucher is valid from 13 April 2022 to 30 April 2022, meaning Jockey offered me no value. When confronted with the no-value nature of the voucher they were quick to show that the order was placed on the 26th and I could have shopped before the 30th. Except for their own delivery time promise of 3-5 working days making the voucher worthless in any case. They did suggest I could try the voucher on-line and maybe it would work. When I scoffed at the idea they responded by sending a voucher by email, valid from 9 May 2022 to 30 May 2022. Again, a totally worthless voucher. Why could they not just work like any of their competitors and subtract the voucher value from the purchase price. Everyone else gets that right.
0 replies
55 months ago
Useless Responses to Simple Request
The team here cannot answer a simple question like: How much will it cost to replace a hard drive with a 1TB SSD. "We need you to drop the machine with us." "Our engineers will check." Just give me the price of the hard drive an labour. Done?
53 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)