CV
Catherine W
Active since May 2010
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Discovery Invest - No communication - No resolution - No urgency - Exec Office no use
The service received to date from Discovery Invest does not even justify the 1 star I am forced to select, NEVER in my life have I experienced anything as bad as this. I have held this company at high regard up until this experience. A death claim of all is being treated with utmost disregard, not only the fact that the ONLY feedback I received from them was a completely and utter lie. The exec office where escalated queries are supposedly dealt with seems to have not a care in the world to resolve anything, in fact it turns out they are merely a msging service passing along 2 day old msges. Do the phones and emails work in this department as it seems to be extremely problematic to get any answer on the phones and emails go into a big black whole of nothing. If you are lucky enough to get a mail from them they address it to the deceased party, thanks for showing that empathy to an already dire situation is handled with absolutely no care whatsoever. I started querying this on 23Feb'26, today is the 9thMar'26 with the last actual email correspondence being the 4thMar'26 saying payment will be concluded within 24 to 48 hours.... it's 5 days later... need I say more, this is absolutely disgusting.
371 replies
33 months ago
TYMEBANK, NO INTEREST IN CUSTOMER SERVICE. AFFECTING CREDIT SCORES NEGATIVELY.
on the 26th July I made a online payment with my Tymebank card to Vodacom, the money successfully went off my account, it shows on my transaction history... on the 27th i noticed that Vodacom did not not the payment so i queried with them and they advised they did not receive the money... i then queried with Tymebank on the 29th and the consultant advised that there were issues with online payments on the 26th and that the money will be released back into my account by latest 7th August. Today is the 8th, no one has made contact with me, my money is not returned to my account AND to top it off my vodacom account is suspended due to non-payment and Tymebank is not responding to my numerous requests for feedback.. They even have the audacity to send me a statement reflecting the money that went off my account.... SO NOW I ASK, IF TYMBANK IS SAYING THE MONEY WENT TO VODACOM AND VODACOM IS SAYING THEY DID NOT RECEIVE IT WHERE IS THE PROBLEM, WHY WOULD TYMEBANK STATE THEY WILL REFUND THE MONEY BUT THEN HAVE NO INTEREST IN PROVIDING FEEDBACK????????? WHERE IS MY MONEY!!!!
120 replies
35 months ago
Hisense - worst TV brand ever
Won't recommend this brand to ANYONE, i bought a Hisense device via vodacom in March 2021 on a 36 month contract... there are still 10 installments left and the TV panel has already gone. What a **** brand i will never touch it again, they state 2 year warranty from what i read but seems they build their devices to literally only last for that long. Rather spend a little more and get something that actually lasts longer that what you are paying for it.
53 replies
35 months ago
Don't EVER by a TV from Vodacom
I have just had the absolute worst experience with Vodacom in all my years I have been with Vodacom an experience that is enough to want to cancel it all and move elsewhere. I bought a TV on contract with Vodacom in March 2021 and and STILL paying a monthly installment for said TV, the TV now needs repairs and vodacom can't seem to provide me with any proof of purchase as my email address is not updated... and the one on record is one that I had changed 3 years ago.... Now i am trying to explain to customer care consultant Xolelwa that I had my email changed more than 3 years ago, it shows updated on my mobile app it shows updated when i log into the vodacom website she is insistent that it is not updated on her end.... She also explains to me that she can't update it on her system as I had made an arrangement to pay my current installment slightly later which was agreed and accepted.. WHAT BS is this vodacom? i am paying for a device that you have absolutely NO WAY of prividing proof of purchase for based on above and you also gave me a device that lasted a total of 24 months only yet i need to pay 36 installments. I NEED ANSWERS this is absolutely disgusting.
159 replies
110 months ago
Why you still use MBD no one knows
<p>I settled my account with you earlier this month, I phoned to ask for a paid up letter to which I was told I will receive it within 48 hours. 2 weeks later i called in again and was then told that you can't send it to me as my account is with MBD... now they come with their own set of challenges and between you and them I do not see a resolution any time soon as no one knows what the heck they are doing.</p> <p> </p> <p>MBD is the most useless company I have ever dealth with firstly I had to deal with a staff member that refused to speak english eventhough it is clear I couldn't understand her and secondly I have asked on numerous occations for a settlement letter to which I STILL don't have said letter. I resorted to paying what you have as outstanding on my account and they are now refusing to respond to me.</p> <p> </p> <p>Please address this issue with Nadeema Maasdorp! </p> <p> </p> <p>Truworths account - ********** ********** </p> <p> </p> <p> </p> <p> </p>
56 replies
122 months ago
NO ONE RESPOND TO EMAIL
After many attempts to get some to assist me on the email address you provide on the app with NOT LUCK!!!! I am hoping someone will contact me and sort this out via hello peter... very disgusting to force people to get a response this way!!!!!<br> <br> <br> My account is disabled and I need to know WHY!!!!
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)