NM
nokubonga M
Active since May 2023
7
Reviews
0
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Reviews
7 reviews3 months ago
Rain Wifi Billing Nightmare!
The worst when it comes to billing, I have been on the phone back and forth with the company regarding my wifi billing. They initiated an amount of R1413 as a promise to pay, separate from my normal monthly subscription of R939. When I inquired, they said I was the one who did that on the system. I asked them to change the promise to pay amount to an affordable amount so that the total per month, including my subscription be an amount that is not greater than R1500 per month. They refused and said they won't be changing that promise to pay amount; there is no way I'm going to be paying R2500 for wifi. The 1-star review is because I can't give them a -5 review. My advice to anyone considering them as a wifi provider is, DON'T DO IT, DON'T EVEN GO THERE!
112 replies
4 months ago
DO NOT USE MY COURIER SA!
I have an order that was supposed to be delivered to me, but since last week, the status keeps changing to "OOPS! SOMETHING WENT WRONG WITH THIS DELIVERY AND PARCEL(S) WERE RETURNED TO OUR FACILITY, A CSD CLERK WILL CONTACT YOU SHORTLY WITH MORE DETAILS. (JHB TO JNB)". My order still hasn't been delivered, and I'm set to go on holiday tomorrow, which means I probably won't be getting my order anytime this year. The one-star rating is because there's no option for zero, which is what I should be giving this company.
0 replies
6 months ago
DPD Potential ****mers
If I could, the rating would be -5. I have had the worst experience with DPD Laser Delivery. For the past two months, they have failed to deliver my Isabella Garcia order. The driver contacted me on 21 October at 16:56 from the 0690060659 number, stating that they have my order and that we should meet at Jabulani Mall, to which I refused. Then, the driver mentioned a secluded traffic circle and said we could meet there. I countered this and offered to meet him at the main road, which he agreed. On 22 October, he called me on the 0640533638 number at 11:28 and said they were still at Jabulani Mall, but I could walk up to the main road in the meantime. I waited for over forty-five minutes there, and they never arrived; instead, they told me I must come to the mall or the traffic circle. When I phoned their call centre, they also weren't helpful. When I tried phoning the driver again, they were no longer answering their phone. I STILL HAVEN'T RECEIVED MY ORDER!!!!
0 replies
8 months ago
Medshield
My advice is to join any other medical aid EXCEPT MEDSHIELD. Since January, I have been paying R8,337 per month, and due to financial hardship, I can no longer afford this premium. I submitted a formal request for a plan downgrade, which was supported by both my HR department and my broker. I motivated the change, outlining my financial situation. Unfortunately, my request was rejected with a generic, unhelpful email. This rejection shows a lack of understanding and empathy for my financial difficulties. It appears Medshield expects me to continue a plan that is causing me significant financial distress. Their response is unacceptable, and it has severely damaged my trust in Medshield. This has made me reconsider my future with their company.
54 replies
26 months ago
Arrogant and rude staff
Today, 08/03/2024 I visited the Pick ‘n Pay Quali Save store in Jabulani Mall. I had already made some purchases from other stores thus I had parcels in my trolley (a plastic from Ackermans as well as my little boys' nursery school bag). The store doesn’t allow customers to enter with parcels in your trolley you have to leave them at the designated parcel counter by the entrance. When I was done with my shopping, I realised that I had misplaced the parcel counter tag to collect my parcels, I explained my predicament to the lady at the parcel counter and she said she would tell the security guard and that I would have to pay R50.00 to which I responded that I didn't have that money. When the security arrived, I repeated my story and he said I would have to pay R50.00, at this point the whole situation was beginning to be tedious especially because I said I could name every article in the bag and the plastic, he refused and insisted I pay the R50.00. I then asked why I had to pay he said it was the policy at this statement I then asked for them to call the Pick ‘n Pay office so they could tell me how this policy is ethical, he then backtracked his statement and said it wasn’t the head offices policy but their store policy, I remained steadfast in that even if that may be the case how is it ethical and what happens if you don’t have the money to pay and he said then it means you don’t get your parcels. I then just requested to speak to the store manager because he would have the last say in how to resolve this issue. The security guard left me standing there saying he was coming back which he never did. At this point I was frustrated and a little disappointed at the customer treatment I was getting from the staff. I asked a cashier who was nearby to please call the store manager for me, initially she passed me on to a supervisor and I insisted that at this point I would like to speak to the store manager because I was not getting the help I needed. That cashier called another manager (Khanyie M), I told her my story and she blatantly told me that if I didn’t pay the money, I wouldn’t get my things. I asked her to call the head office and she outright refused and told me to call them myself since I was the one wanting to speak to them, I told her that the phone that I could make calls on was in the bag that’s at the parcel counter and that as a manager she must call the head office if a dispute requires their assistance. She also refused to call the store manager and told me that they were not available when I told her that even if they’re not at work they can still be reached over the phone she again told me to call them myself, the way she was addressing me was very distasteful and arrogant because it was as though she was showing everyone in close range that she is untouchable and above reproach. When I addressed the issue of the fact that this policy wasn’t ethical and low-key ******ion and that I was going to report this matter to the Pick ‘n Pay head office she responded that their store is not dictated to by head office and that theirs isn’t an ordinary Pick n Pay or Hyper it was someone’s store, so it's not owned by the head office. A second manager came onto the scene, and she listened to what had happened and then she told Khanyie M to accompany the security with me to identify the parcels and that I would have to name the articles inside as proof that these were indeed my parcels. I told this manager what her colleague had said to me and that what they were doing was a form of bullying because imagine if I had allowed myself to be worn down by their delay tactics, I would have left that store completely powerless and vowing never to return to the store because of individuals who see it fit to abuse their power. This whole incident has raised some questions, if their store policy is that you have to pay R50.00 if you’ve lost a parcel counter tag, who does that money go to because there were a couple of misplaced tags that have just been replaced with the number written out on a piece of cardboard, and if you don’t have this amount then what happens to your parcels? My biggest concern is that there is a vast number of elderly persons who frequent this store, and it pains and angers me that should they have the misfortune of finding themselves faced with the same issue as myself they will be bul**** and antagonised by people who think they can say and do anything because theirs is a family-owned Pick ‘n Pay store. I have never felt so humiliated and belittled by someone who doesn’t even know me from a bar of soap, It is very distasteful on your part to have a person with such arrogance and poor customer service on your team it brings into question the caliber of the Pick ‘n Pay Groups work ethic and customer service. I wonder what example she is setting for the staff members who report to her- it takes one rotten apple to spoil the bunch. Going forward when you train your staff it needs to be stressed that just because a store is placed in an area where e the customer demographic is predominantly black that doesn’t mean the staff should take advantage of this as an excuse to abuse their power thinking that every customer coming into that space is ******** or uninformed on the correct and ethical process of doing things, this notion that you can treat black customers in any way that you please because they won’t or don’t know how to complain needs to be done away with. Had it been in Cresta Mall or Northgate I never would have received this treatment. Stores such as Woolworths, Clicks, and Dischem to name a few have metal sensors at their entrances, so they don’t have to use outdated methods such as parcel counters which goes a long way in preventing issues such as the one I found myself faced with. I would appreciate feedback on this matter because you will find that I am not the only customer who has been bul**** in this store.
56 replies
35 months ago
SMD Technolgies very unreliable
I initially sent in my tablet in for repairs to have the charging system and the back cover replaced. RAM couriers picked it up on 4 April and returned on 13 April. The charging system seemed to have been repaired but when charging it stopped at 63%, I used it until it needed to be charged again but it did not charge and the back cover wasn't replaced it was still damaged. The tablet was collected again by RAM couriers on 25 April, I was set to receive my repaired tablet on Monday 8 May, as per the telephone conversation with the RAM courier (066 486 5817). However, after countless phone calls on the day, the courier never arrived. I then phoned the RAM office (010 494 8223) only for them to tell me that they can't find my parcel on the system and they don't know where it is. I phoned SMD on 12 May and the consultant was meant to call me back because they too didn't know who had my parcel. I was sent from pillar to post and people promising to call me back but they never did. On 15 May I was sent an email of a screenshot of how and when the parcel was dispatched and a promise that delivery would be arranged. Since receiving the email no further communication on the actual whereabouts of my package and when I will receive it were shared and I followed up on this on 18 May. On 19 May an email response was sent which copied in Caronice Brenes, Fabian De figueiredo, Mlungisi Mkhize and Teboho Tsosane requesting that they arrange fro the urgent delivery of my package. To date it's a month later since my package was collected and there has been no communication from SMD, in fact I suspect the package has been misplaced and now they are just doing a back and forth to cover their tracks in the hopes that I will give up and forget about my package.
53 replies
35 months ago
Fair Price is the worst!
I made an order online on 25 April 2023 to date I have not received any communication or update from them it's almost the 25th of another month and they're just quite, honestly if there was an option of giving them a review of zero I would! Worst experience ever considering the fact that this was my first time buying from this company I certainly won't be making that mistake again.
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)