RB
Rachel B
Active since Jun 2023
6
Reviews
0
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Reviews
6 reviews12 months ago
Worth the Cancelation
After signing up for the service I called them to ask if they could please move my deduction date to the 7th of each month, as thats when I get paid... I was told the can only deduct the 1st of each month and that's the only date they can accommodate. So after my deduction date bouncing, I made a payment through their Client zone with a card which is supposed to be immediate, NOT! They keep telling me payment doesnt reflect, so here we are, a weekend later without Wifi... Blessing in disguise I cancelled this service, cant accommodate if your deduction date isnt only the last day, and you pay an arm and a leg for poor service!
0 replies
13 months ago
Snake in the Grass!
Firstly, I was contacted in 2022, and entered into an agreement pertaining to my accounts not fully understanding the implications this had entering into debt review. Starting with where they even got my number to start with sounds highly ******* from a POPIA perspective. Irrespective of this, my situation didnt get any better and to date this status is still not resolved. When contacting them to try understand how I sort this out, they said I need to settle the remaining account in full and then contact them to remove my status, until then they cannot do anything to my status, they cannot make any payment arrangements, nor can they supply me with a letter stating any of this, and on top of this Im told I cannot approach any other debt counselor to resolve this for me. Needless to say just last year they were happy to supply me with a letter for my rent being in the exact same status as today? How inconsistent can this be? And is this even legal to supply you with a letter stating any of this for legal purposes?
0 replies
18 months ago
Online Terror
NEVER order online... the parcel takes forever to get to you, and when you call in to try track the parcel, the call centre just talks in cirles and makes excuses pertaining to Delivery turn around times. How long can it take with a courier between 2 major cities. Very disappointing, definitely wont be purchasing from them ever again.
0 replies
20 months ago
Worst Service Provider
Thee absolute worst experience I have ever experienced from a service provider - Telkom Clearwater Direct My partner who has been with Telkom for a few years now, took me to the Telkom store to get a new phone on Sunday. Starting out at the Telkom Express, we were told that Telkom doesnt have stock of Samsungs, and that its a major issue accross the board. After going back and forth about what we were going to look at as an alternative, and after asking multiple Questions, not knowing any better, we were led to believe the Huawei Nova 12i was an ideal option... And right there, that was the start of our nightmares! After specifically asking if the google issues had been resolved, we got a solid yes, a display phone was even picked up and shown to us. Then only to be told they didnt have stock, we got sent off to the Telkom Direct store, as they didnt have stock in store, and so we trickled off to the next store, where we were referred to speak to Sazi. While he prepped the paperwork, we patiently waited while openly discussing that we needed to log in and download all my data through the google play store, where not once we were told that might be an issue. Needless to say this was obviously just a quick and easy deal, we were literally told he just needs a few signatures and we would be done, not even a pause to discuss what we were about to sign, or explanation of the policies prior to signing it off. We ended up at Samsung trying to get assistance from the team there to help transfer my details, and with utter disappointment we came to a shocking discovery that Huawei just is not compatible with ALOT of applications! With help we were able to download the Whatsapp business and I settled for the fact that I could atleast work, all to be kicked out a day later saying that it was an unauthorized Application. This being the last straw we returned to the store to try resolve the situation, only to be told there is no return or exchange possible. Their resolve was to get a Huawei rep to load my whatsapp business on their phone and clone it the one I have. With horror me and my partner both said no to this as it seemed completely *******, as well as an invasion of privacy, and asked for the matter to be escalated. With the Store manager being extremely unhelpful with no resolve to the situation, they reluctantly created an escalation email, and we were sent an sms with a reference number, upon which they said there was no point in us waiting there, they would reach out to us and keep us updated. Not once did they call or even try to keep us updated, and not once did they even bother to pick up their phone upon us calling the store on multiple occasions! This store is just shocking!! If anyone has any advise on how we can escalate the matter with Telkom, it would be highly appreciate it.
0 replies
31 months ago
Worst Courier Service to Date!
This is thee worst experience ive had with a courier company to date. A package that was meant to be delivered the 9th November, they had the incorrect delivery address, which I updated on the link that was sent. After a few days with the attempts of still trying to deliver to the incorrect address, I called to chat to a consultant. After 3 separate calls, on 3 separate occasions, starting with a gentleman that answers and then drops when you ask who you are speaking to, just enough to get the frustration going with the attempt of calling again, they just can not get the address right! On the 3rd attempt today, ive been promised they will deliver my package tomorrow... Lets see if they can get this right after a 3rd attempt. My hopes are not very high.
0 replies
36 months ago
Worst network provider
Metrofibre is thee worst network in SA! I got the provider 3 weeks ago, been off for 2 weeks of those 3 weeks. All they do is keep escalating and nothing resolves from it! Tried to cancel them to go with another network provider... they told me because i activated a 12 Month agreement id have to pay R2880 for the activation and installation. Needless to say I told them I am happy to pay the Pro Rata fee's of the week I actually had network. They are such a Joke...
1 reply
Review Distribution
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1 Star
6 (100%)