NK
Nosipho K
Active since Jun 2023
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
I made a claim, for my phone repair, through Telkom, who is now with Omart insure
I made a claim, for my phone repair, through Telkom, who is now with Omart insure. The sent me a response to pay an excess of R1125. I was baffled by this as it's too much. I asked why it's so much and said they charge 15% of the value of the phone. This information was never mentioned when the took over. They only sent an email introducing themselves and said nothing will change based on the terms and conditions from the previous provider(admin plus).. No documentation was sent to me and I have been asking to escalate the matter since September and I have not received an update or resolution. Instead they keep telling me about the excess I have to pay.
0 replies
5 months ago
I made a claim, for my phone repair, through Telkom, who is now with Omart insure
I made a claim, for my phone repair, through Telkom, who is now with Omart insure. The sent me a response to pay an excess of R1100. I was baffled by this as it's too much. I asked why it's so much and said they charge 15% of the value of the phone. This information was never mentioned when the took over. They only sent an email introducing themselves and said nothing will change based on the terms and conditions from the previous provider(admin plus).. No documentation was sent to me and I have been asking to escalate the matter since September and I have not received an update or resolution. Instead they keep telling me about the excess I have to pay.
0 replies
9 months ago
I went to debonairs (umhlanga total garage) to buy lunch as I was at work
I went to debonairs (umhlanga total garage) to buy lunch as I was at work. I used their self service machine since I didn't have cash, the machine did not print out my slip and it looked as if I did not pay where as the money was taken from my account. I told one of the tellers and they saw that was no paper and fixed that but my slip still didn't come out. The manager told me to bring my bank statement if the money doesn't reflect back in 48 w/h. I bought my statement, they sent it to their back office and said they can't see the money on their account. Whereas it was showing on the statement. I didn't receive my money till today and they did nothing about this.
0 replies
9 months ago
I went to debonairs (umhlanga total garage) to buy lunch as I was at work
I went to debonairs (umhlanga total garage) to buy lunch as I was at work. I used their self service machine since I didn't have cash, the machine did not print out my slip and it looked as if I did not pay where as the money was taken from my account. I told one of the tellers and they saw that was no paper and fixed that but my slip still didn't come out. The manager told me to bring my bank statement if the money doesn't reflect back in 48 w/h. I bought my statement, they sent it to their back office and said they can't see the money on their account. Whereas it was showing on the statement.
0 replies
14 months ago
I ordered a bed set on the 12/12/2024 and I have not received it till this day
I ordered a bed set on the 12/12/2024 and I have not received it till this day. They added it to my statement and advised I have to pay for it, which I won't do. I called and 1 agent who seemed like they knew what they were saying advised they are having issues with the delivery company and said they have requested for all the items to be returned to them and they will deliver again. Last week I received an sms saying my order is out for delivery and later another one saying it was successfully delivered. That order was not delivered to my address. I called them and the agent I spoke to kept saying they don't know and they will get someone to call me back regarding the delivery, I have not received that call till today. Surprisingly, today I received a call from homechoice telling me what's due on my bill and it includes the bed and I find that obscured considering the fact that I did not receive the order. I'm tired of having to call them to fix the bill issue because it screems ****mers.
53 replies
16 months ago
I received a call from someone asking me if I would like to change my debit date for December and I advised no, I want debit to go through as normal at the end of the month
I received a call from someone asking me if I would like to change my debit date for December and I advised no, I want debit to go through as normal at the end of the month. They took it upon themselves to debit me on the 24/12/2024 causing financial difficulties for as it was the day before Christmas and I now had to borrow money for transport to go to work for the days I'm due to go to work. Their number doesn't give you an option to speak to someone, I sent them an email on the same day, asking for my money back as I need it but I haven't received any response from them. Instead, they sent me a message thanking me for the payment. The same payment I did not authorize for the to take.
56 replies
19 months ago
At first I was happy until I asked to change my direct debit date to month end as I don't get money mid month
At first I was happy until I asked to change my direct debit date to month end as I don't get money mid month. I did not get a response from them, this was in July. The direct debit rejected and the charged me for an extra month which extended the loan time frame. I sent 2 more emails after and still no response and there is no option to speak to a consultant on their customer service line. They have referred me to the collections company and affected my credit. My payment date is on the 15th monthly, on the 13 Sept 2024 I paid the full outstanding amount and they are now say I owe interest for a failed payment whereas they debited me and I made a manual payment as well. They don't respond to emails, we can't speak to A CS advisor but they keep changing interest for a payment that was made
265 replies
31 months ago
It was my first time buying from them and I bought their beef chowmein
It was my first time buying from them and I bought their beef chowmein. I found a roach inside the food😭😭.. To say I was disgusted would be an understatement.. I ate some of the food and I feel disgusted. I am sick to my stomach and I'm having a runny stomach right now. They are feeding us germs... That place needs to be inspected. I took the food back and we got a full refund. Very unhygienic 🚮🚮
0 replies
33 months ago
I bought a shawarma ...
I bought a shawarma wrap there l, when I got to work and took the wrap out of the plastic, the ingredients literally came out of the wrap and fell on my pants.. I told the guy what happened and he was busy making excuses and literally told me that he will not apologize... I spoke to the owner and the owner said he will speak to him but that does not help in anyway as it is not the first bad customer service experience they have provided.. Previously I witnessed the same guy almost pulling a gun out on a customer because of an argument they were having..
0 replies
35 months ago
Worst service ever.. I am very disappointed and I will take this further
I made a claim on the 22/04/23 as my phone got ****** at work. I received an email 2 to 3 days later advising they received my claim and asked for more details. I advised my phone was ****** in the canteen at work. After that I did not get any response. I sent emails and called them, I was advised that my claim handler did not see my emails, at that point it was over a month... A SAPS case was open as it was required at work. I received an email a month later advising my claim was rejected as I was reckless. I sent an email to the complaints department to ask how was I reckless when I was at work and asked for my claim to be re evaluated. I did not get a response from them since I sent the email to complaints. A month has passed since I sent an email to the complaints department and I have not received a response .. I have called 5 times and each time Im being told a manager will call me and it will be referred to complaints but none of that has been done. I called the Underwriter 2 times and they are telling me there is nothing they can do as they don't deal with claims. I have been debited twice already since they have advised my claim has been rejected. I don't understand why my claim was rejected and I would like for them to reconsider their decision.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
8 (80%)