WV
wayne V
Active since May 2010
12
Reviews
0
Industries
Reviews
12 reviews37 months ago
Disappointing and expensive experience
After committing to a monthly retainer of £1200 for international SEO at service levels and standards commensurate of one of the alleged top SEO companies in South Africa, I found myself cutting my losses, after four months and almost £6000 in fees. NOT the level of experience and expertise I was led to believe I would be receiving. Overall, an extremely expensive and disappointing exercise.
0 replies
78 months ago
Horrible service by Airmanaged, Cape Town
I checked into an apartment being managed by Airmanaged on sunday, being 202 Cape Royale. The property is advertised as 4 star, but is anything but 4 stars. Took them 4 days to send someone just to check out the complaints. I was ignored for the first 4 days and subjected to dishonesty. Today's the fifth day of sleeping on the most uncomfortable mattress ever, paying 4 star prices. I'll never stay somewhere being managed by Airmanaged again. Avoid 202 Cape Royale
0 replies
78 months ago
Ripped off!!!
Useless!! I booked apartment 202 Cape Royale, in Cape town that was meant.to be 4 stars. I feel that the property was misrepresented to me and despite the fact that I paid for 11 nights and complained after night number 1, nothing was done. The property owner allegedly told Booking.com that they were dealing with the issue, but, in fact, they did nothing. Booking.com has also done nothing and have told me that I cannot be refunded, unless the owner agrees. The owner has already showed bad faith, by misrepresenting the property and telling booking.com that they were rectifying the issue, when all they did was ignore the complaint. That's the last time I trust Booking.com.
0 replies
80 months ago
Mwed's service is too shocking for words......
How is it possible for a company to still be in business in South Africa, offering this shocking level of service??? I cancelled an ADSL product with them, as they had oversold what they could provide, reliably and interacting with their customer service was a nightmare. I purchased a new router, thinking that was the problem, but the real problem was Mweb's lack of understanding of what they could supply. I then purchased an LTE product from them and the service went down for 5 days, while that's how long it took them to figure out that the cap was reached, despite numerous calls to their customer care, during those 5 days, to try and solve the problem. I then try to cancel the product and they want to charge a penalty. How can you charge a penalty when the customer is cancelling because you are unable to offer a relaible service. Daylight robbery!!!
0 replies
102 months ago
Shocking backup service for repairs
I purchased a Garmin Vivosmart HR watch in April of this year and purchased a 3 year Assurant guarantee from Amazon, in case there was an issue with the watch. This was done when I was in New York. I am now in South Africa and have a problem with the watch and want to get it repaired and can get no joy out of Amazon, their supplier of the watch, or the underwriter of the warranty. In fact - what I have found, is that the process to try and get this resolved is so laborious and frustrating and it seems that this may be by design, so that I give up and accept this low level of service. I am virtually at that stage now, but thought I would try this platform first. Perhaps I should just throw the watch away and buy something else, from an alternative supplier. Not sure I'm going to be running back to Amazon, for any product with any kind of moving part. Why is it so hard to get customer service from you, Amazon???
0 replies
112 months ago
Ripped off for the last time, by Vodacom....... hopefully
<p>I had a terrible experience with Vodacom last year, where they provided me with shocking service, with everything other than their debit order. I fought with them for around 6 months and eventually ended up porting away from them, in around November 16. It's now 8th February 2017 and I am still receiveing bills and threats of legal action from them, despite the fact that they were charging me all the while not providing me with service. I am so happy to be away from them and I will never do business with them again - they make it impossible to have any problems sorted out and ensure tha they get their cash, irrespective of how horrific their service is.</p>
112 replies
114 months ago
The most unreliable platform, in my opinion.
<p>Booked a house through their platform for Dec '16 and then subsequent flights after receiving their confirmation. Their host cancelled and it took around 5 days to get our cash refunded. We booked a 2nd house and they took the payment, only to follow with another cancellation, from their side, a few days later and another 5 days or so, to refund us. We elected not to trust their platform again and I cancelled the booked flights. After $300 in cancellation fees on the flights, Airbnb offered a gesture of $150 off my next booking, after avoiding me and refusing to deal with me, for a couple of weeks, as well as refusing to give me the contact details of the host. Please tell me how $150 against a loss of $300 rectifies the situation, especially since I have to make use of their service that I already don't trust?? I told them to keep their $150, because I won't be making the mistake of trusting their brand again.</p>
0 replies
116 months ago
Don't ever change from another network to Vodacom in Johannesburg
<p>Just over a year ago, I was an MTN subscriber and wa***periencing shocking service from them, so I cancelled my contract and paid a cancellation fee, and ported to Vodacom. At the time I was with Autopage and the change to Vodacom went fine. When Autopage sold out to Vodacom, I instantly started having problems with data connection and dropped calls. I made nummerous calls and complaints to Vodacom's Customer Care (a big part of the joke) and they allegedly made all sorts of changes on their side, none of which sorted out the proble. It was eventually suggested that I take the handset into a store and have it and my sim card tested, which I did. The problem persisted and eventually is was suggested that I take my phone to Vodaworld and have it booked in. After around 80 minutes driving, there and back, 4 hours of waiting and a loan phone that actually worked, while mine was 'being repaired' and another 80 minutes in the car there and back to get my so-called 'repaired phone' back, I thought the problem would be solved. Needless to say, the problem is not solved at all. I am constantly cut off and often can't get reception at all, but they're still debiting my account for their appalling service. I'm ok, as long as I stand under one of their towers and don't move....... I might as well have a landline. They won't let me out of my contract and want to force me to continue paying for this ridiculous service. Seems like robbery to me. As soon as my contract is up, I'm off to another network. </p>
159 replies
121 months ago
Ripped off for a legal policy
So Hollard's sales office calls me a few years back and sells me a legal policy, in case I find myself needing an attorney. I pay them premiums for 2 years and the first time I call to claim, they tell me that I'm not covered for what it was that I wanted to claim. I dispute this fact and they tell me that they have called for a transcript of the original sales call, wherein I was told of this. Do you think I've heard a copy of the call.......NO!! Anyway, I said to them - that's no problem - presumably you sent me a policy document that covers everything and confirms that I was warned that my claim would not be covered. They claim to have sent me a policy document, but I have never received one. Isn't that a bit of a joke and a rip off. I've been paying the premium for 2 years now and the first time I try to claim, they repudiate it. I suggested that they refund me all my premiums then, as I feel that I have been misrepresented to. Do you think I have received back my premiums.....?? NO. So they obviously need the cash more than I do, but at least I get to tell everyone that I was ripped off by them, in exchange for those premiums taken, via misrepresentation. Don't buy the Hollard legal plan - it's rubbish.
203 replies
123 months ago
Raise your game, Lenovo
I bought a new Lenovo Thinkpad in or around 2015 and have owned several laptops before, including HP and Acer brands. I was told that the quality and value of the Lenovo machine was very good, but I can tell you that it's not. Only after having used it for a while, have I discovered that it has all sorts of little problems with it, like: no light telling you whether caps are on, or not, so you only know once you've started typing, which can be irritating if you've typed a whole line in caps, before you notice; If there are too many wifi connections in your immediate vicinity, the machine can't tell the difference between your trusted networks and the other available connections and gets confused and has to be shut down and restarted, in order to connect to the desired network; Hard drive has started to fail one month past the expiry of the warranty period.<br> I have to ask myself if this is a bit of a joke, because ther machine seems like it should maybe only be sold in toy shops, to be used by kids under the age of 5 and not by adults who have a reasonable minimum expectation of a business machine, but although it's toyshop quality, it's not being sold at toyshop prices.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (41.666666666666664%)
1 Star
7 (58.333333333333336%)