BD
Brenda D
Active since Jul 2023
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Canceled two vehicles
Canceled two vehicles. Got a quote for a new vehicle. Quick, professional and friendly.
53 replies
4 months ago
Duramaster came through with servicing our blinds
Used Duramaster for outdoor blinds 4 years ago. The zips became a bit sticky. Again used Mark to assist with getting the zips back on track. Still a very good product. Mark had to jump over some hoops to assist us, but he came through. Thanks Mark
0 replies
5 months ago
Excellent and very comprhensive service
Excellent and very comprhensive service. With a knowledgeable, friendly and humorous agent. On top of everything, a good price.
71 replies
26 months ago
Not answering phones
Sms security does not work. They put you through to a department to do a security check and after 10 minutes no one answers the phones! I tried twice. Same every time!
0 replies
33 months ago
Loading insurance items onto my account without permission.
After weeks of negotiation they reversed items on my account that I did not sign up for. Life insurance. They actually refunded me some money via the Legal Department. Four months down the line and AGAIN the same life insurance items are billed on my account again after I specifically requested the insurance be cancelled as I did not requested or agreed to it. Now there is another dispute on my account and I have to wait again. How is it possible to load these items onto my account without my permission? Even worse - why am I fighting insurance policies on a clothing account?
60 replies
33 months ago
Vodacom Mall@Reds providing professional service and saved the day.
Warren @ Vodacom Mall@Reds assisted me for 4.5 hours to sort out an issue with the Vodacom Contractor, Elite Mobile that kept me on a string for one month and never delivered my device. Warren, thank you for your patience and professionalism. I will be back to upgrade my 2nd contract.
60 replies
33 months ago
Invoiced me but never delivered the device.
They contacted me to upgrade my cell phone contract. This went well. Then they delivered my device - colour was never discussed in negotiating the contract. The device for my husband arrived in pink! I asked if we could switch the device to black. No problem, they can do that..... and then the problems started. After talking to more than 9 agents and managers and one month (from 22 June to 22 July) they never delivered my device - although I did receive the first invoice after 15 July! Eventually my problem was solved by Warren from Vodacom at Mall@Reds - but it took him 4 and a half hours to sort it out with Elite Mobile. Never do business with a 3rd party or contractor. Rather go to the Vodacom Shop and find yourself a 'Warren' that will deliver 5-star service. At Elite Mobile you only deal with ghosts and excuses.....
60 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)