PN
Philela N
Active since Aug 2023
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Poor customer service on chat and bad network connection
Today I had the worst service on chat with a consultant called Arin I don’t know if I was speaking to a robot or a human being however I tried to add an extender on the rain WiFi however I did not proceed with the next step after clicking on adding an extender.I had no internet connection for 2-3 hours.I’ve been nice and patient,I kept on repeating myself over on what needs to be done however my request was not done.I asked the consultant to change the password and ended up changing it to something else that we did not agree on which caused me to not be able to login on 5G.Right now the extender I’ve always had which is linked on TP link keeps on saying there’s no internet connection The rain WiFi both the 4G and 5G keeps on disconnecting Chat is supposed to make things easier however I had the worst experience Obviously I couldn’t call because the call centre was closed Guys I’ve dealt with clients and I know what it’s like when clients are frustrated and their queries are not solved Can my connection be up and running without any connection interruptions like it was I was very happy up until today’s ordeal
106 replies
1 month ago
Water outages
We have experiencing outages of water in Hlahatsi and Tsolo in Katlehong.This matter has been occurring since last year November Every evening at 20:00 pm someone closes the water pipes and opens them at 05:15-05:30 am This causes us to be late for work because we have to wait for the pipes to be opened for us to have running water.I’ve called the municipality numerous times regarding the matter we are facing however we’ve never been assisted. What makes the situation worse is that we pay for water every month and we have tenants who struggle with flushing the toilet and using the shower to go to work Each time I call ,a request gets logged and they close the case without resolving the matter Case number: 1360 This is very concerning and frustrating Water is a basic need and I don’t know how we are expected to live or we probably expected to accept the situation Other sections don’t experience any of this because those mentioned sections in Katlehong
0 replies
5 months ago
Account being closed because of one missed payment
I called the Vodacom device insurance today to advise them that I closed my cheque account and opened another one however I did not have a chance to call in to update my banking details because of work shifts.I have had a policy with Vodacom for 2 years going on 3,I have never had missed any payments besides the most recent one.The consultant that I spoke to advise that my account has lapsed and that my account can not be reinstated.Im calling 6 days after my debit order date.Yes I acknowledge my mistake and take full accountability however I was advised that there is no grace period and there is no account number that I can use to make payment .Vodacom once stopped debiting my account for two months,I called in and they advised that I called in to change my banking details when I did not do that.The only time I called to change my banking details was in 2023 in June or July and I advised them to provide me with a recording and the date when I had called in 2024 they could not do that as there was no call recording and there were no changes that were done in 2024 by myself.My account was reinstated and everything was fine My question is why is that when a mistake is done by the company they are able to reinstate my account but when it’s done by me I can’t be assisted.Where is the fairness in that?I have not done any claims within the 2 years and I need to accept that my policy cannot be reinstated after making payments for so long I’m not happy about this
159 replies
6 months ago
Great customer service
I would like to thank Calvin Mswane from Eastgate branch for his excellent service I misplaced my card and he made sure that I get assistance by calling a certain department and making sure that I buy from the store. After all the waiting I finally made a purchase and I’m happy the service I received. He was friendly and very professional. He is definitely a great asset to the company.
0 replies
6 months ago
Poor service
I’m very disappointed with the level of service I’ve been receiving from Cartrack In February I called in to advise cartrack that I sold my car and asked them to remove the tracking device from the sold vehicle.Upon checking on the app I realised that the vehicle was moved from the dealership that I sold the car from to a different dealership.The tracking device was not removed however they were quick to debit my account to pay for a service that was not done .After calling so many times I ended reporting the matter on Hellopeter and that’s when the matter got resolved .I advised them that I’ll call once I’ve purchased a new vehicle so that they can install the tracking device .In the month of August I called them and i advised them of the new vehicle and I was told that the vehicle I purchased already has a tracking device.They advised that they won’t be able to install another tracking device and the only solution they advised of was to take ownership of the contact which belonged to the dealership.I was not happy about that because it meant I need to start a new 3 year contact and they would need to cancel the old one.No old contract was not cancelled ,I was not reimbursed from August till now for the service I paid for, a new contract was created and I was debited for 2 tracking devices while I have 1 vehicle.What was the whole purpose of calling to inform you about the old vehicle,paying for the tracking device to be uninstalled and to experience all of this? Ive been calling numerous times with no assistance and they are telling me that I should take over of the contract from the dealership or pay R2000 for a cancellation fee.I want nothing to do with Cartrack,this is the second time I’ve had an unpleasant experience with them.Its either you put me back to my old contract as it ends next year so that I don’t have to deal with this kind of poor service or I’ll look for another company who will happily provide me with a better service then the one I’m receiving from car track.This is unacceptable
53 replies
8 months ago
After being sent fro...
After being sent from pillar to post just to get assistance with scheduling a tracking device to be installed Sibongile Zwane didn’t take more than 5 minutes to assist me She was professional and kind She made sure that my vehicle gets a tracking device installed today Thank you so much Sibongile for you excellent service
1 reply
9 months ago
Bad service and poor communication
I’m disappointed with Nike.com,weeks back I made a purchase and I was advised that my purchase would be delivered today.Did a follow up because I realised that I’m not getting any feedback to my my surprise I’ve been told that my order had not been shipped and that the refund got take up to 10 days.Imagine waiting with excitement for your purchase with no update but get disappointed.After waiting for 2 weeks I need to wait for 10 days,that’s too much and it’s unacceptable
0 replies
14 months ago
Tracking device not being removed
I called on the 12 of February to advise cartrack that I’ve sold my car and to remove the tracking device from the vehicle and that I’d contact them once I’ve purchased a new vehicle to install the device.I provided them with the contact details of the person they had to call from Webuycars and provided them with the address which was at Germiston.Ive called multiple times to ask why the tracking device has not been removed yet and they said they don’t have enough technicians.The car has been moved from Germiston to Randburg the device is still not removed however I paid for the device to be removed,I called today and I’ve been from pillar to post and I’m being asked to provide with the Randburg address of which it’s something I won’t do.I called on time and provided with all the necessary information however Cartrack has not done what their supposed to do now I’m expected to confirm addresses,I don’t know anyone from Randburg and I won’t confirm any details.I don’t know how many times I’ve called with regards to this matter and I’ve still not gotten any assistance
53 replies
15 months ago
Unhappy client
I called rain on the 27th of December to ask Rain why my router was not switched off because I did not make any payments on the 25th of December 2024.According to my knowledge once a subscription is not paid for,the merchant cuts/stops their services until a payment is done.I asked them why they switched on my router without my consent because I had no money I was not answered.I asked the lady i spoke to to make arrangements and organise someone to fetch the router because I cancelled the subscription/services.She advised that I’ll receive a call and even on this day no one has called me,to my surprise on the rain website I’m being told that I owe R1250 or so.How did we get to that amount when I was advised that my relationship has been terminated with Rain and the router was switched off.I called in yesterday and today and I have not received any answers ,the last payment was done on the 25th of November for December however according to the app I’m owing I’m really disappointed
318 replies
21 months ago
Declined return
On the 25th of July I purchased a power bank that has 65watts I don’t know much about watts and technological things I was advised after the charging the power bank that I was supposed to buy a 100.0 watts power bank as my laptop has those watts.I bought a power station that has 300 watts on Saturday after I had returned the power bank.Provided them with proof of the purchase for the power station and advised that I did not use the power bank to charge any devices however I was told that they declining my return and I’m not accepting that They should have checked if I did definitely use the power bank to charge any devices.I want my money back as I did not use nor damage the power bank that I had purchased I’m really not a happy customer as I usually make purchases from take alot
0 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (71.42857142857143%)