JF
Judy F
Active since Jun 2010
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
Fast as a cheetah!
Always excellent service from this company. Their delivery is so efficient that I often feel like they deliver before I've finished placing my order! :)
0 replies
15 months ago
Delivery dates are the only important dates
I had forgotten how **** Loot's service is. My bad memory has caused chaos. I placed an order on 7 January for 2 books, a lever arch file and an ink cartridge. "Your order will take 2-4 days" To me this means for delivery. Today, 13 January, no delivery, 6 days later. And an email from Loot saying 1 item has been delayed, THEY will only receive it 17 January. I went onto the website where there's a delivery date for my order of **23 JAN**. School starts 15 Jan. I then spent 9 minutes on the phone with a guy who could only explain to me why my order was going to take 2.5 weeks and that 2-4 days was when they would receive the stock. Let me ask all readers: Who of you gives a DAMN when a company is going to receive their stock? The only dates customers want to know is when will **I** receive the items I ordered. So based on the fact that he couldn't solve the problem i.e. get me the stationery before school starts, I cancelled my order and asked for a refund. He told me it would take 3 days. Unfortunately I didn't ask him if he meant it would take 3 days for them to start processing it, or 3 days for it to be back in my account. FFS Loot - do better!!
0 replies
16 months ago
Purrfect service!
Always excellent service, usually the cheapest price too! And the courier service they use is good with communication and friendly, helpful drivers. I don't think in all the years I've been using them I've had even 1 bad experience. I hope it stays that way!
0 replies
19 months ago
Call me. NEVER please!
Good lawd! If you ever want to be harassed repeatedly by a company, contact Quay One. They got hold of my number - I'm not sure how - some years ago and they haven't stopped calling since! I have asked every single Quay One employee who has called me, texted me, whatsapped me, and emailed me to remove my number from their call list. Every. Single. One. They're still calling me. Years later. Although they have all promised to stop the endless bombardment. I won't do business with them on principle!
0 replies
59 months ago
Watch out for those hidden Terms and Conditions!
I am not a regular Sorbet client, I usually go to Salons who offer better value and, honestly, better service. I've previously had all my eyebrow skin peel off after an eyebrow wax. But I decided that seeing as I had a Sorbet birthday discount, and a gift card from a friend, that I would treat myself to getting my nails done. I booked an Evo mani and then when I arrived for my appointment, I saw an A4 printout of some specials including a promotion for a Gelish mani & pedi for just R495, so I thought that would be a great idea and decided on this instead, thinking that I would get my R250 birthday discount and be able to use a gift card for the remaining R245. I had my nails done, went to pay and was then told that I could not use my birthday discount because I was getting a special. Nowhere on the promotional advert does it say that birthday discounts can't be used in conjunction with the special - the special was for the month of May, my birthday discount was for the month of May! I don't usually go to Sorbet to get my nails done, I go to other salons which are cheaper or have the Entertainer 2 for 1 offers. The only reason I went to Sorbet was because of my birthday discount which meant that the price of the mani would be just a bit more than what I usually pay for a non-Entertainer mani. In tiny print, which one of the women then pointed out to me was an asterisk, and in even smaller print at the bottom of this A4 printout was "Ts & Cs apply" with no elaboration on what those Ts & Cs were. If I'd known that I couldn't use my birthday discount for the promotion, I would have possibly chosen another treatment, or just let it expire. The receptionist told me that she could extend my birthday discount for another month, but not only would that mean returning to a Sorbet salon, it would also mean paying in another R250 to get my R250 birthday discount. What rubbish service. Sorbet, you've lost me as a customer. If it wasn't for the fact that I still have gift cards to use, I would never step inside another Sorbet store again; not for products and not for treatments either.
106 replies
60 months ago
Takealot - a company that doesn't know its own rules - will now get less from me
I've recently had a really pathetic interaction with Takealot. I bought a vacuum from them in November (knowing that my old vacuum was on its last legs), my father died a couple of days later so I didn't open the vacuum and check all the parts. A couple of weeks ago my vacuum finally died so I opened my new vacuum box and discovered that one of the pipes was broken. I logged a return ticket as per Takealot's site requirements (Standard Warranty information on their site https://www.takealot.com/help/exchange-return-policy) for the vacuum to be repaired or replaced, then dropped it off at their offices. I then received an email 2 days ago saying that the vacuum couldn't be refunded as it wasn't within the 7-day return policy, (NOTE: I didn't ask for a refund), and the vacuum was returned to me the next day. I logged a query as to why the vacuum was being returned seeing as I hadn't requested a refund, I want it repaired or replaced as per the 6-month Standard Warranty. And again was told that it was out of the 7-day returns policy. I logged another ticket to explain to Takealot what THEIR Standard Warranty policy is regarding items within 6 months of receiving them, and was told I should contact the supplier. Why must *I* contact the supplier when I should still be covered by Takealot's 6-month Standard Warranty? Takealot is supposed to either organise for this item to be repaired/replaced /refunded based on the outcome of their investigation during the 6-month Standard Warranty period. But they're either too lazy or incompetent to sort this out. What a joke! I spend R1000s every year with them. No more.
0 replies
66 months ago
Online delivery times are not reliable.
I was really surprised by how poor my online shopping experience was with Woolworths. The last time I attempted an online shop with them, I had placed about 20 items in my basket, then had to login to make payment and as soon as I logged in, my basket was emptied so I didn't proceed. This time, I knew to log in before starting my shopping, made my selections, paid, and was informed delivery would be between 3-5 November. I had placed (and paid) for my order on 29 October so I wasn't particularly impressed but thought ok, I'll go with it. I received an SMS around 7am on the 3rd to tell me my order would be delivered before 5pm that day, so I stayed home all day. At 5.10pm, I eventually called the online shopping call centre ("Our hours are 8am to 7.30pm weekdays") They had already closed for the day. At 5.10pm! So I sent an online message and received an auto response telling me to contact the call centre. *rolls eyes* What rubbish service. My delivery eventually arrived the following day shortly after midday. What a waste of my time! No apology from Woolworths, no follow-up to check if the issue was resolved, absolutely nothing. Of course I won't use their online shop again which means I'll miss out on their online-only specials but if there's one thing I can't stand, it's having my time wasted.
0 replies
67 months ago
Almost literally click click ding ****
This company offers an amazingly efficient delivery service. I've recently had 2 extraordinary experiences with them. The first was that I ran out of cat food so I placed an order, and in the "Notes" section of the delivery request, I explained that I had run out so I requested delivery as soon as possible, I was gobsmacked when my doorbell rang less than 1.5 hours later with my order! Outstanding service! My second experience (this month), was as good. No special "Notes" this time, but my order arrived early the following day even though I was expecting it the day after. Impressive customer service!
0 replies
67 months ago
Always read the Return Policy first.
You know how sometimes you become so used to most companies having simple Return policies that it doesn't occur to you to read a new company's Ts & Cs? Well, here's where I got caught out. GeeWiz's return policy: Return the item within 7 days, pay *R99 return shipping* (having already paid *R69 delivery fee*), potentially pay a *15% restocking fee* because obviously you don't know that the item is incorrect until you have opened the plastic and looked in the box and they then have to reseal the plastic. So depending on the value of what you've bought, you could actually land up wasting a few hundred Rand if it's the item is not what you need. The solution: always read the Return Policy before making any purchases.
0 replies
96 months ago
Worst baggage care & worst customer service I have ever experienced with an airline.
I traveled at the beginning of May 2018 with Mango Airlines, a flight from Jnb to Cpt. I will never fly with them again. When I was boarding in Jnb, I was told by the staff that I couldn't take my hand-luggage on-board with me, it had to go in the hold. Not wanting to have to wait at a carousel on landing (my flight was late at night), I told the staff member that this wouldn't work for me but was ASSURED by her that my luggage would be at the foot of the stairs when I disembarked so I stupidly chose to believe this. I landed in Cpt, of course my luggage was not at the foot of the stairs so I had to wait for it. I went to the Mango luggage claim office to find out where my luggage was because it was taking so long, and was told that it would definitely come out on the carousel and should be first (of course I'd already been waiting 15 minutes by this point. First, it was NOT!) My luggage finally came out so I grabbed it and started out of the terminal. As I was walking to the parking lot, I noticed that my luggage looked a bit odd and took a closer look at it. My beautiful hard shell case (part of a set of 4 that I had treated myself to because I travel so often) had been smashed beyond repair by Mango's baggage staff. It was too late to go back into the airport as I was long past security, so I contacted them immediately when I got home on Facebook as no-one was answering their call centre number. The Facebook response was to contact the call centre and it needed to be within *24 hours* of the incident, so I kept trying and eventually got hold of someone and logged a case. This was on May 10th. I received a reference number and was told to send my information and pictures of my damaged luggage to an email address which I promptly did the next morning, May 11th. Today is June 4th. I have yet to get a single email response back from Mango. Their customer service is disgusting. I will never fly them again. And I have told everyone I know about the incident.
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
4 (40%)