SB
Stephen B
Active since Sep 2023
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
PC would not Boot. I Had to Fix This. Then it Kept Crashing & Rebooting. Sent it Back.
I bought a R57 000 Workstation PC. When turning it on, it would not boot into Windows. I took a video and sent it to WootWare Support. Some "technician" advised me to "unplug all unessential items and try again". Seriously. Yet this was clearly a poor Windows installation. Since WootWare support was no help., I spent 4 hours reloading Windows from a USB stick. Then, when rendering in Topaz Video AI, the computer would just randomly crash and reboot. This was clearly a hardware fault. Obviously, I returned it for a full refund. The irony is that I have ever only purchased 2 PCs from WootWare- and both had exactly the same problem!! Obviously I would never consider buying from them again. I am now using Brutech. I'll see how this works out.
0 replies
7 months ago
Why I Joined the Other Nearly 3 000 One Star Reviewers of Takealot
I ordered a single item for my nephew's birthday. What arrived was "1000 Poly Propylene Hamburger Separators". Not really the thing my nephew would appreciate. After the usual multiple calls and emails, it turns out that: 1. They had sent my item to somewhere in Belville 2. They wanted me to wait while they picked up this item, in Belville, returned it to their warehouse, and did an investigation. 3. This would take four days 4. My nephew’s birthday is tomorrow. What would a world class online retailer do? That's right, they would have immediately sent me out a new item, instead of making their internal processes my issue when they created it. Takealot has simply declined rapidly in the past few years. It's clear that people have noticed and that Takealot does not appear to care. That's great when it's parent company Prosus is sitting on a net cash of $1.9bn. But they are dying the death of a handful of customers every day. And they have the cheek to try to introduce their version of "Amazon Prime", which is a truly full of great benefits. Unlike the overpriced-for-the-benefits "TakealotMORE" at R99 pm.
0 replies
14 months ago
Airport Craft Brewers. Slow service order not completed
We came here with high hopes of a good cup of coffee and a bite, but what a disappointment! 6 Staff members standing around with no tables and yet we waited 25 minutes for a juice - only to be told 'they didn't make it. We asked for Tobacco, he said yes, but didn't bring it, despite having time to chit chat with some of the other idle staff. Really poor service!
0 replies
15 months ago
UBuy: Incomptenece That They Charge You $50 For!
I bought some items from the USA (on Amazon). I paid for then via PayPal. No issues. The UBuy sent me the following: "Greetings from Ubuy! This email is in concern to the order 23015049216 request received from the Paypal account stephen_******@******.com. If you made this transaction, then please provide the transaction screenshot along with transaction ID from your PayPal Dashboard by going through the below link: https://www.ubuy.za.com/ubuycreditcard", I rep**** to them, since I had PayPal confirmation of the transaction being successful: "PayPal sent me a payment confirmation. If this is not good enough for you then please cancel the order. No matter what your reasons are, PayPal was happy with the transactions, and I have no intention of spending my time, using the convenience of online buying, to then have to send extra unnecessary paperwork. Please refund and state when you have done so." UBuy then responded with: "This is to inform you that your order has been successfully placed, and the items are coming to our US warehouse by Jan 21. We do not need any further verification for your order. So please let us know if you still want to cancel the order or want to continue with it. We will be waiting for your response so that we can proceed accordingly." I informed them that I was cancelling the order as I did not want to deal with a company like UBuy who cannot even get the basics of payment right. They the responded with: "This is to inform you that there will be a cancellation fee of 50 USD as all the items have already been shipped from the seller to our warehouse. Please let us know as soon as possible so that we may proceed with the cancellation.". Thus despite them informing me that there was a problem with the payment (that turned out to be untrue), and me therefore cancelling the order, UBuy expect the customer to pay for a re-stocking fee when the entire saga was due to their incompetence. I would take this as a cautionary tail to anyone who considers using UBuy, as this is how they conduct their business and treat their customers. To date, I have received no money back from them nor any correspondence saying when this will happen. Nor that they will not charge the ridiculous $50 fee for their mistakes.
53 replies
18 months ago
OutSurance: The True Professionals.
This is going to be short and sweet. OutSurance out-did themselves today by being so professional, efficient and giving a great deal on new insurance cover for a new house. Alu was a true professional, as was his senior advisor Sharon. Congratulations to both of your for setting the bar very high for your competitors.
53 replies
18 months ago
Budget Insurance Hard-sell and Harrasment.
Since I had moved into a new house, I needed to get new Building Insurance, and so asked 3 insurance companies to contact me. One of the companies I chose was Budget Insurance, who I have never had dealings with. A man from Budget called me at 08:05, and I thought that that was a good sign- an early start. But we had a connection issue and after two dropped calls, I waited for another call back. This time a woman phoned me, and I told her what I wanted,. She started reeling off her script, which included something along the lines of "do you agree that Budget Insurance will tell you about their other products and services on this call". I said no, I do not want that, only a quote and said goodbye. A ridiculous hard sell technique. So they lost me as a customer. This would not have resulted in this review. However the woman then called me back 3 times, despite me clearly stating to her each time that I was no longer interested. On the final call I demanded she stop harassing me. No more calls yet, but we'll see. This is such a unfriendly, hard-sell company compared to my current insurer, OutSurance, who I ended up going with anyway as the quote was very good. They were so professional with a sense of humour thrown in. But Budget Insurance? I would never even consider them in the future.
159 replies
24 months ago
What a Load of Kokeloer!!
I ordered a stone basin from Koekelooer Online store. The payment went through, and I got an email confirmation of the order on 14 April. To my surprise, 10 days later I received an email from Mr Koekeloer, the owner, I will quote from his email: "I am aware that our courier has backed down and is not prepared to transport the basin as they reckon that the risk is too high. There are obviously many courier companies that can transport the cargo, but at a rate that exceed the amount that we have anticipated the cost to be. I therefore must withdraw my offer to sell the basin to you" I was obvious that Mr Koekeloer was not prepared to even look for couriers who can courier 909kg, as it was easier for him to turn down a sale, even in these tough times. I sent him a link for the cheapest courier company I quickly found who would courier the basin- TNT at just over R6 000. Did Mr Koekekoer thank me so he could send it, and compete the sale? No. He decided to simply not respond. I would just warn people thinking of doing business with this company to think about Mr Koekeloer's action, and his poor attitude to paying customers,
0 replies
30 months ago
41 Days and Still no Drone Repaired- But They had my Money!
I sent a DJI Mini 3 Pro to have an arm and a gimbal replaced. They sent a quote which they said I must pay first. So I did. After numerous emails and phones calls, they kept blaming the supplier being out of stock. After 41 days of this, I demanded the drone back. The issue here is that they should never take your money when they know that they do not have the spares, nor when the spares will be available. Oh, and by the way, the only business activity of Fixology is to repair DJI drones!! There are other drone repair companies that can get things done from sending to receiving in a week.
0 replies
31 months ago
Residentia Trust Not Answering Homeowners' Question.
This is the property managing agent for the Cape St Martin development. Our constitution demands that we direct all questions to the managing agent. I have asked a simple question, about whether the Home Owners Association is in negotiation with a particular security company. The answer given in response was that the managing agent did not know. But they have not asked the HOA who are obliged to answer questions from homeowners. Therefore, the managing agent is not conducting itself in line with our home owners constitution. The managing agent cannot respond "I do not know" if they have not requested an answer from the HOA.
0 replies
31 months ago
Residentia Trust Will Not Answer Homeowner Questions.
The property agent, Marina, is incapable of answering simple questions for me, as a homeowner in the complex. She seems to think that the managing agent is above the homeowners, and does not understand that she works for us and that we pay her salary. She does not grasp the concept of customer service.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)