GW
Gary W
Active since Sep 2023
7
Reviews
0
Industries
Reviews
7 reviews14 months ago
Disappointing Experience at Moreleta Service Centre – Beware of Overinflated Quotes!
I took my BMW E90 to Moreleta Service Centre on Saturday, March 1, 2025, for a check-up as I suspected something was not right with my car. By 10:29 AM, I received a shocking R50,000 quotation from them. They called me to go through the quote in detail, but as I reviewed it, I noticed multiple red flags. Inflated Quotation and Unnecessary Repairs Firstly, I was quoted for repairs on parts that I had already replaced in late 2024, including: Shocks and stabilizer links – which were still in perfect condition. V-belt – which I had personally replaced and was brand new. Reverse light switch – despite my reverse lights working perfectly at the time of collection. Aircon regassing – even though my aircon was functioning without any issues. Additionally, they included my exhaust system in the quote, even though there was nothing wrong with it. I never reported any exhaust-related issues, yet they still tried to charge me for intake and exhaust vanos sprockets, along with labour to fit them. During our telephonic conversation, I also requested that they replace the main beam bulb. However, when I collected the car, I was told they couldn’t do it because the wires were supposedly burned and that replacing the bulb would cause it to blow again. They quoted me R620 to fix this “issue.” Getting a Second Opinion – Confirmed Unnecessary Repairs At this point, I became suspicious and decided to get a second opinion. Following my father’s advice, I took the car to Menlyn Testing Centre for a roadworthy test. The results confirmed that my: ✅ Shocks – Perfect condition ✅ Shock mountings – Perfect condition ✅ Stabilizers – Perfect condition ✅ Lower control arms – Perfect condition The only issue flagged was the faulty bulb. I then replaced the bulb myself on Tuesday afternoon and found no signs of burned or melted wires. After this, I returned to Menlyn Testing Centre, where the car passed the roadworthy test with flying colors. To ensure everything was in order, I also visited Hi-Q Menlyn for a suspension check, and once again, they confirmed that my shocks and stabilizers were in perfect condition. My Question to Moreleta Service Centre: How did you justify a R50,000 quote when my car did not require most of these repairs? My shocks were fine. My aircon was working. You claimed my brand-new V-belt needed replacement. You said my control arms and stabilizer links needed replacement when they were all still new. You quoted me for an exhaust system issue I never had. You said my reverse light switch needed replacing, yet it was working fine. Final Verdict: Avoid This Place! I am disgusted by this experience, especially after reading so many positive reviews about Moreleta Service Centre. You tried to give me an outrageous quote for unnecessary repairs – and in today’s difficult economy, R50,000 is not play money. I initially planned to come in and discuss this with you, but after careful consideration, I do not want you to touch my car again. Today, I sent you a WhatsApp message stating that I would take this matter to social media. You chose not to respond, which says a lot about your integrity. To any future customers of Moreleta Service Centre, be cautious and get a second opinion before committing to their quotes. I have lost all trust in this service centre and mechanics who take advantage of customers.
0 replies
16 months ago
Flawed Upgrade Process Lacks Client Support
Here’s my issue with Planet42 and their system. I am approaching the third year of my contract with Planet42 and would like to either upgrade or get another car. Despite being a loyal client for three years, keeping my account in good standing, and never missing a single payment, their process requires you to cancel your current contract before finding out if you qualify for another vehicle. Whoever designed this system needs to reconsider its logic. It doesn’t make sense to ask clients to cancel a contract for a car they’ve spent three years paying off, just to determine if they can get another one. To make matters worse, I have already been approved by other places, including MSI, Bryanston Executive Cars, and Future Rent. Yet, Planet42 cannot even offer a simple pre-approval. I don’t have a problem with canceling the contract, but to protect the client, you should allow them to go through the qualification process first. Confirm the approval, and then proceed with the cancellation. This would be a far more reasonable and client-friendly approach.
168 replies
16 months ago
Complaint Regarding Poor Service and Unresolved Issues with Recon Pro Auto
I had a highly unsatisfactory experience with Recon Pro Auto regarding the service of my 2011 BMW E90 320i. Key issues included: Service Book Not Stamped: Despite multiple reminders, my service book was only stamped weeks later after significant follow-up. Improper Brake Installation: Brakes were installed incorrectly, causing shuddering and requiring me to replace pads and skim discs at my own cost. V-Belt Failure: The V-belt, which should have been checked during the service, snapped shortly after, leading to additional inconvenience and expenses. Poor Communication: I repeatedly followed up for quotes and issue resolutions, but responses were delayed or nonexistent. Failure to Address Complaints: No effort was made to compensate for the financial losses I incurred due to their errors. Overall, Recon Pro Auto's lack of professionalism and poor service caused significant frustration and unnecessary costs. I would not recommend their services to others.
0 replies
21 months ago
R50 admin fee Afrihost!!!. This is why our country is going down the tubes.
I just got online to pay my monthly invoice for Afrihost. I inquired about the R50 admin fee and was informed that it was due to a bounced payment. This is the response I received from Tinyiko K [2024/08/04, 11:05:23] Afrihost: Good day, I trust You are well and safe. How can I assist you? [2024/08/04, 11:06:26] Afrihost: Please provide me with your ID number , Name and Surname? [2024/08/04, 11:07:45] Afrihost: Thank you. Please provide me with a moment to look into it. You do not need to respond to this message as I will provide you with feedback as soon as I can. [2024/08/04, 11:09:05] Afrihost: The admin fee is for bounced back fees [2024/08/04, 11:09:27] Gary Welsh: So I have to pay Afrihost R50? [2024/08/04, 11:09:40] Afrihost: Yes [2024/08/04, 11:09:56] Gary Welsh: Well them I am moving my domain somewhere else. [2024/08/04, 11:10:21] Afrihost: Thank You Noted [2024/08/04, 11:11:18] Gary Welsh: I will also go to social media about it and hello peter. [2024/08/04, 11:11:39] Afrihost: You are welcome
0 replies
24 months ago
DO NOT USE THIS COMPANY!!!!! STAY AWAY!!!
Avoid using Axxess at all costs. Their disregard for customer concerns and relentless pursuit of payment without delivering satisfactory service is appalling. When faced with legitimate issues such as inability to obtain credit or utilize a purchased router, they respond with arrogance. Despite gladly accepting monthly payments, they demonstrate little regard for providing the promised service. In my experience, after investing in a Huawei 4G CPE 5s router from Incredible Connection, I find myself unable to utilize it due to Axxess continuously blocking it. It's akin to daylight *******—taking hard-earned money without delivering on the agreed-upon service. What exactly am I paying for if not for the service I expect and deserve?
0 replies
25 months ago
Poor service
I reached out to Transunion on March 1, 2024, but couldn't get through via phone. After navigating an automated message, I was directed to chat with an agent on WhatsApp. Despite starting the chat at 12:10 pm, I only received a response from Preshana at 4:10 pm. Explained my issue of being locked out of my profile, I provided my old address and mobile number for security verification, despite not being sure if they were updated. I was then instructed to email webadmin@transunion.co.za with a copy of my ID and proof of residence for identity confirmation. I promptly sent the email on March 6, 2024, at 6:33 am. However, I haven't received any updates or assistance from Transunion, and my profile remains locked. This is urgent as I need to access my credit report immediately. The lack of assistance from Transunion is concerning, and I may need to escalate this matter if no action is taken promptly.
56 replies
31 months ago
Concerns Regarding My King Price Warranty
Dear King Price, I am writing to express my dissatisfaction with my current King Price warranty and the service I have received. It has come to my attention that despite paying for this warranty, several items in my recent claim have been declined for coverage. This situation has left me questioning the purpose of having a warranty if essential repairs are not covered. It seems contradictory that I faithfully make monthly payments to King Price, yet when I require assistance, my claim is met with denials, leaving me to bear the full cost of necessary repairs. What concerns me further is the delay in processing my claim. It took three days to receive a response, during which time my vehicle remained immobilized. This not only inconvenienced me but also reflects negatively on the efficiency of the service provided. The response I received indicated that certain parts charged for in the quote are not covered by my Warranty policy. I kindly request a detailed explanation of what is covered under my policy and what is not. This information will enable me to make informed decisions regarding my coverage and manage my expectations accordingly. I believe that as a loyal customer, I deserve transparency and clarity regarding my warranty coverage. Your prompt attention to this matter would be greatly appreciated. Sincerely,
262 replies
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5 Star
0 (0%)
4 Star
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3 Star
1 (14.285714285714286%)
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1 Star
6 (85.71428571428571%)