JL
Jan L
Active since Dec 2023
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
Web Africa pathetic service
I have been a Webafrica user for many years. A few days ago , for the very first time, When I tried to log in to browse , I was sent a request for a password. We have a few devices that uses Web Africa and we have never had a request for a password. I spent 2 hours on the phone with them last night - no joy. This morning I received a SMS that stated that my issue has been resolved and they are now closing my file. Absolute pathetic service - stay away from Web Africa as far as you possibly can!!
0 replies
16 months ago
Stay away from Rain at all costs!! They are the worst imaginable
We have Rain router now for more than a year. Initially all worked well and all of a sudden the router stopped functioning. After 7 days of calling, I received an email that help was on it's way. Their team of "excellent engineers " would solve my problem for me in an instance. I was asked to hold the router to all kinds of directions, in front of a window. These directions was apparently in the direction of their towers. When all of this failed to work, I was advised that it was due to power outages!! It is an absolute insult to anybody's intelligence! I purchased an Afrihost routerand we were up and running within one hour. Pathetic Rain!
112 replies
22 months ago
FNB ; the bully bank
I have a FNB card which I was given by FNB when my previous company was a FNB client. I rarely, if ever use the card but there is a long outstanding balance which I serve monthly. Not using the card, I cut the card into pieces and threw it away. I receive a call from FNB three weeks ago stating that I have missed a payment and that I needed to rectify the matter - I obviously agreed. The stated that they would send a letter to confirm this arrangement, which they duly did. We tried to pay the agreed payment into the account stated on the letter but could not access the account - it kept on stating that the account was incorrect. A week later FNB sent me an unbelievably threatening letter stating that they were now going to blacklist me as well as submit my details to Credit Bureaus etc. which would disallow me from ever again obtain any form of finance from practically any institution. I then went to the FNB Brooklyn branch in order to seek assistance so that I can settle the two payments due. The most helpful branch immediately identified that the account number on the FNB threaten letter was incorrect. He gave me the new number and we were able to make payment immediately. The short and long of my experience with FNB is that if you need a partner bank, go elsewhere; if you need a bank that bully - go FNB!
53 replies
24 months ago
Absolute Zero score for Tracker service!!
As requested by my insurers , we needed to have a tracking device installed in our recently purchased Ford Everest. Fitment time was schedule was scheduled for Friday 26 April. Despite the agreed , and confirmed time , the installer arrived 1 1/2 hours early. The installer was supposedly an "approved" installer for Tracker and another tracing company. After an hour's work I was called to come and sign the necessary acceptance documentation. I requested a demo , which was not possible according to the installer, as the vehicle was next to an electric fence. I moved the vehicle into the street and still no demo possible as the installer's tablet was not functional. I was advised to download the app and perform the test myself. I was gob-smacked at the reply . The installer then phoned his boss who promptly advised me that if I am not happy with the (non operational) system they would immediately proceed to remove the system. There was absolutely no way that I was going to allow a technician allow entry close to the vehicle wiring, armed with a pair of side cutter in hand. By now the debate between us became heated and I told him to leave. Despite not having signed anything , I received two accounts from Tracker later the same afternoon. Thereafter , every time I start the vehicle I receive a message from Tracker wanting to confirm that I was safe , If not I needed to phone their call centre. Tracker in turn phoned me twice advising me to hold on for the next available operator. I hung up on the first call after 15 minutes , the second after 10. The long and short is that I now theoretically conform to the requirements of my insurer but should I need a tracking system due to danger , I would be the proverbial dead duck! I suppose this is what happens when companies become too big - and too big for their shoes. Shame on you Tracker!!
53 replies
28 months ago
Stay away from BB Ford Menlyn at all costs!!
After having spent R60k on oils and fluid exchanges at BB Menlyn, I had to take my vehicle to Ford Hatfield only to be told that the old filters in the gearbox was not replaced and I now have gearbox damage that will cost another R50k for a remanufactured gearbox.
0 replies
29 months ago
BB Ford Menlyn worse than what Hello Peter says
I recently purchased a used Ford Ranger double cab . The selling dealer advised me to have the gearbox oil and filter changed. I took the vehicle to my closest Ford agency BB Ford Menlyn. I requested that they do a major service and replace all liquids, all oils and all filters - basically giving them an open cheque book. The service quote was R50k and I told them to go ahead. After a few days I fetched the Ford and upon arriving at home checked the engine fluids. The Power Steering fluid container was practically empty and the engine oil level was low. When I complained the DP advised me that if the power steering fluid was so low , I would not have been able to drive the vehicle - he was immediately argumentative and there was no attempt to resolve the matter. I told him thast I would post on Hello Peter whereupon he rep**** ;"Hello Peter is nothing but a toothless social media talk shop!" Two days later the vehicle started to leak oil badly and I now had to take the vehicle in to another Ford dealership for a through review. I am awaiting the feedback. My advice to all Ford owners is ; Stay away from BB Ford Menlyn at absolutely all costs!! I am going to raise the matter with the Motor Industry Ombudsman as well. People such as this should not be in business.
0 replies
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1 Star
6 (100%)