PV
Pieter van der Westhuizen
Active since Dec 2023
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
DON'T BUY SHOPRITE CORNED BEEF
Bought a corned beef - uneatably salty. Discusting. R200 down the drain.
0 replies
8 months ago
Unreachable
What's the use of having a "Contact Us" function when one goes into one's FNB account online WITH NO WAY OF CONTACTING YOU!!
1 reply
10 months ago
FNB
This is for FNB..... FNB, or First National Bank, has a mixed reputation in South Africa, with both positive and negative feedback. While some customers praise its digital banking features and innovative products, others express significant dissatisfaction with its customer service, particularly regarding responsiveness, communication, and problem resolution. This leads to a perception among some that FNB is not a reliable or customer-centric bank. Here's a breakdown of the reasons behind this mixed reputation: Reasons for Negative Feedback: Poor Customer Service: Numerous complaints focus on issues like long wait times for responses, unhelpful or uninformed staff, and a lack of follow-through on resolving problems. Inadequate Communication: Customers report being left in the dark about the progress of their requests or the status of their accounts, leading to frustration and a sense of being undervalued. Inconsistent Service Quality: Some customers experience a noticeable drop in service quality, with basic requests being mishandled or delayed, even after assurances of resolution. Difficulty with Online Banking: While FNB is known for its digital platforms, some customers find the banking app and online systems difficult to navigate or experience issues with transaction processing. ***** and Security Concerns: While not unique to FNB, some customers have reported negative experiences related to ***** and the bank's response times to investigate *****ulent transactions. High Fees: Some users have expressed concerns about the cost of banking with FNB, particularly those receiving social grants. Lack of Personalization: Some customers feel like they are treated as just a number in the system, with little recognition of their individual needs or concerns. Reasons for Positive Feedback: Innovative Digital Banking: FNB is often lauded for its user-friendly banking app, online banking platform, and digital payment solutions. Strong Security Measures: FNB has implemented various security measures to protect customer accounts and information, which are appreciated by some. Competitive Interest Rates: FNB is recognized for offering competitive interest rates on savings accounts, making it an attractive option for some customers. Good Private Banking: FNB is recognized by Euromoney as the best private bank in Africa, indicating excellence in wealth management for high-net-worth individuals. Customer Service Excellence: While not always consistent, some customers have praised specific FNB staff for providing excellent and helpful service.
53 replies
10 months ago
fnb sucks
FNB, or First National Bank, has a mixed reputation in South Africa, with both positive and negative feedback. While some customers praise its digital banking features and innovative products, others express significant dissatisfaction with its customer service, particularly regarding responsiveness, communication, and problem resolution. This leads to a perception among some that FNB is not a reliable or customer-centric bank. Here's a breakdown of the reasons behind this mixed reputation: Reasons for Negative Feedback: Poor Customer Service: Numerous complaints focus on issues like long wait times for responses, unhelpful or uninformed staff, and a lack of follow-through on resolving problems. Inadequate Communication: Customers report being left in the dark about the progress of their requests or the status of their accounts, leading to frustration and a sense of being undervalued. Inconsistent Service Quality: Some customers experience a noticeable drop in service quality, with basic requests being mishandled or delayed, even after assurances of resolution. Difficulty with Online Banking: While FNB is known for its digital platforms, some customers find the banking app and online systems difficult to navigate or experience issues with transaction processing. ***** and Security Concerns: While not unique to FNB, some customers have reported negative experiences related to ***** and the bank's response times to investigate *****ulent transactions. High Fees: Some users have expressed concerns about the cost of banking with FNB, particularly those receiving social grants. Lack of Personalization: Some customers feel like they are treated as just a number in the system, with little recognition of their individual needs or concerns. Reasons for Positive Feedback: Innovative Digital Banking: FNB is often lauded for its user-friendly banking app, online banking platform, and digital payment solutions. Strong Security Measures: FNB has implemented various security measures to protect customer accounts and information, which are appreciated by some. Competitive Interest Rates: FNB is recognized for offering competitive interest rates on savings accounts, making it an attractive option for some customers. Good Private Banking: FNB is recognized by Euromoney as the best private bank in Africa, indicating excellence in wealth management for high-net-worth individuals. Customer Service Excellence: While not always consistent, some customers have praised specific FNB staff for providing excellent and helpful service.
53 replies
11 months ago
Piece of ****
What a piece of ______! Oven broke after only 6 months, and the furniture company I bought it from doesn't want it returned because I don't have the invoice anymore - AFTER SIX MONTHS!! Glorified gas stove burner at the moment. Just.... avoid.
0 replies
13 months ago
The Art of Bad Service
This rant may be a bit long, but take some time to read it, because this will give you a VERY GOOD idea of the kind of service/after-service to expect, especially if you work from home. This could be an imaginary you in some form or another: Firstly, you think that, ***, since I'm working from home anyway, I'm going to go live in some secluded place in the beauty of nature. You find this place of wonder, looks good, but soon find out that no regular internet connection would suffice here. Ah! Morclick to the rescue, offering a package just perfect for you - 20 mbps download, and 3 mbps upload. They even advertise it as a meetings package, perfect for people who work from home. Price seems a bit steep, but hey, totally worth it being out here in the middle of nowhere, bit of peace and quiet. They do lock you into a 2-year contract with exorbitant cancellation fees, should you decide not to use their services anymore. But hey, worth it. OK then. Perfect! Just what you need for all those conference calls you make for your online job. You fill out the application form, and voila - within seconds there's a sales person in touch with you organizing and finalizing the installation. Great! These people are REALLY on the ball, you think. Installation done. Internet connection is fine. Works OK for a while. You do think though, it's kind of weird that they send you about 5 reminders a month to make sure you know about their debit order that will go off your bank account, especially since no other companies you have debit orders with do this. Also kinda strange since you've never missed a payment. Then they have a beam migration where they start using a new satellite for your connection from Frankfurt. It doesn't take long before you realize that, in your calls, you now sometimes have to ask clients to please switch off their videos for the call to work. The times there are video, there's a 4 or 5 second audio lag which have you and the other participants in the meeting talking over each other all the time. Don't even think about trying to share a YouTube video. Now the video in Teams freezes. There's a few clouds in the sky here in South-Africa, it's raining in Frankfurt. All of a sudden the meeting cuts out. You can't get back in. Five people, somewhere in Europe, are wondering why you've suddenly disappeared from the meeting. These clients are nice, though, and say, 'Don't worry. Probably a technical glitch' But when these technical glitches happen the 5th time in a row, you can see, these people aren't being as accommodating as they used to be. You start losing clients. YOU START LOSING MONTHLY INCOME. You look on the self-service site, and there it is - the graph which clearly shows how your upload speeds barely make a notch on the graph compared to before the beam migration. You get in touch with Morclick for technical assistance the only way you can get in touch with them - via WhatsApp. You're put in touch with a "technician" who is going to help you. Day 1: You tell him about the technical issues you have experienced. He runs you around in circles and keeps telling you there's nothing wrong. You think, well, ok, let's try to stay patient. Maybe these kinks will work themselves out. But they don't. The docket is still open, so you push onwards with the "technician". Day 2: Some more running around in circles. You're starting to get a bit gatvol. The "technician" senses this and says he will elevate the case. Day 3: The "technician" comes back to you and gives you this from Morclick's higher powers. Activity Description: 'We have checked the RF stats of the site; all parameters are good and up to the mark. Speed test results are as per service offering.' You're thinking to yourself, 'per service offering'? My package promises upload speeds of up to 3 mbps (what you need for a Teams meeting), but on the self-service portal, it barely registers above 1 mbps when I do a speedtest. Day 4: Pushing onwards with the "technician". More circles. He asks you if you want him to elevate this case to management. You say, 'Yes, please. You've asked me already. I was under the impression that you've done this.' Day 5: You get this message once again: Activity Description: 'We have checked the RF stats of the site; all parameters are good and up to the mark. Speed test results are as per service offering.' You can see the stalling tactics here, right? You ask the technician to please close your chat. Not once, but twice. Let's at least AFTER FIVE ****ING DAYS, try to see if there's another "technician" who could maybe help you more fruitfully. Of course, you don't use expletives. But you surely think this. Ask him again. Please close our chat. He ignores you. He suspects there may be some bad feedback coming his way. So, now, there's NO OTHER WAY for you to get in touch with Morclick, simply because the "technician" refuses to close the chat. And he knows this. Day 6: On Day 6, some more circles, and you can see "technician" hopes you'll tire yourself out evetually and go away. So, what's become clear to me is them making sure they get your business (very efficient pre-installation service and installation service) and making sure you keep paying your monthly installments (all those ****** notifications). Providing actual service during your interim with them? No so high on their lists of to-do. Also, once you get stuck with a "technician" who cannot help, you're staying in purgatory hell. The only thing the "technician" worries about is getting a good rating. Anything other than a good rating will affect their performance scores which in turn reflects THEIR monthly salary. Nevermind that the customer is losing revenue because of ***** connection!!!!!!!!! They'll refuse to close the chat which leaves you with no other recourse. So, I suggest telling them that eveyrthing is GREAT anyway, give them a bad score, and then try another "technician". From what I've heard from my installer, some "technicians" are better than others. Please, people, if you are having problems with these people because of false advertising, get in touch with NCC (The National Consumer Commission) and the ARB (The Advertising Regulatory Board). And now, cue the generic reply of commiseration from Morclick, all concern, so eager to help. I bet you nothing comes from that.
53 replies
13 months ago
Just, don't...
Bought their mushroom chicken pies. After instructions, dark-brown on top, raw at the bottom. Thanks for ruining dinner.
0 replies
18 months ago
Avoid!!
First of all, look at Telkom Google ratings, read some of the reviews, and then decide if you want to continue with them………………………………. I was sent a router and SIM card by them. I then tried to explain that there's no signal to my property after testing the SIM on my phone. They even sent a Huawei technician to the property - Huawei provides their routers - who reiterated that there's no signal to be found on my property; HE MADE THEM AWARE OF THIS - he reported back to them as such. STILL, I got billed, month after month after month. Now, remember, I'm not getting any kind of service from them... There was a first month deduction that went off. I asked why this had happened, and the "customer service representative" said that I need to have another debit order go off BEFORE I could query that initial payment!!! I asked her why that was so, to which she couldn't give me any kind of cohesive reply. Just…………..that's how it is. After that "customer service representative", I literally spoke to 30 more of their customer service "specialists", trying to explain my situation, who, the one after the other, simply sent me in a big loop, them being expert at doing so as not to get a negative ratings, probably affects their monthly salary. NOTHING ABOUT MY STATUS WERE CHANGED!! So, long story short - please keep in mind that they're not providing any kind of service to me - they got a credit collection company in touch with me to collect the outstanding monies (KEEP IN MIND THAT THEY'RE NOT PROVIDING ANY KIND OF SERVICE AND HAVE NEVER HAD) still owed to them. Monies "owed" for no service provision!!!!!!!!!!!!! Sooooooooo, because of their utter incompetence, I'm now being threatened by a debt collection company to be backlisted!!!!!!! This is the kind of service you're signing up for.
0 replies
18 months ago
SQUEAKY! MORE, LIKE, QUEASY!!!!!!!
OMG! Those squeaky ads ain't doing you much service for people who like watching YouTube videos. STOP IT!
0 replies
28 months ago
Just do yourself a favor - DON'T!
I've read a few reviews down here, all on the first page, and they all ring but too true! I was supposed to get wifi through Telkom; I spoke to a lady who guaranteed I'd have reception to the new place I'd be moving to. All good - they sent me the router and the SIM card, and I hooked them up - no reception. I won't bore you with the details (about 10 calls with so-called "technicians", an actual Huawei technician who they subcontract coming to my house and who ACTUALLY TOLD ME there's no signal, to one of their representatives asking me if I want to cancel my contract - DUH - YES!) from when I realized I don't have reception until now where money is being subtracted from my bank account for a service they're not providing. I mean, how is this not ********!? Is it just because no one has the gumption to sue them? Please, if you're in a position to sue these *******s, please do!!!
0 replies
Review Distribution
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2 Star
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1 Star
10 (100%)