Z
Zola
Active since Jan 2024
16
Reviews
0
Industries
Reviews
16 reviews7 months ago
An opportunity to redeem yourselves Amahle Footwear SA
I would like to challenge Amahle to redeem themselves because people have no confidence in them. I have received my order but I'm very happy with one pair that fits me perfectly unfortunately the other 2 are quite small though they all the same size. I've emailed them regarding retuns and they haven't responded yet. Can they kindly contact me at zola.mak@gmail.com asap please. Thanks Helo Peter for this platform, much appreciated.
0 replies
8 months ago
An awesome customer service
Very nice and professional, always render an excellent service. Sometimes go out of their way to accommodate clients requests. Some of them could improve in processing returns as speedily as possible because sometimes we need the money held up in those very same returns other than that they are great
0 replies
10 months ago
What an awesome service
Such a pleasure to do business with this company, always on top of their game,friendly service and quite professional. No problem with retuns as well and they quick to address any issue. Keep up the good work.
0 replies
19 months ago
Irresponsible Standard Bank Insurance Employees
Dear Hello Peter, thanks so much for assisting us by holding businesses to be responsible and accountable. You really doing an outstanding job, I really don't know what we'd do without you. Right now I'm so frustrated with Standard Bank Insurance. I've logged a claim and I have limited time to attend to this, am waiting for their response only to be told that the service provider has been sent to my place but they gave them a number that I used briefly over 20 years ago, how ridiculous. The worst part is that every time the same thing happens despite us changing this number to the current one. What stops them from emailing me after receiving the feedback from the service provider that they can't get hold of me? We all know the struggle of communicating via call centres, it's a nightmare. I'm livid right now, this is highly unacceptable. I flew all the way from Cape Town to EL to attend to this because I have nobody to assist yet here I'm waiting to be given such a lame excuse over again and again
53 replies
20 months ago
Annoying Rain services
I'm so disappointed with rain, in the beginning they were doing well but lately I'm a very unhappy customer honestly. They try to resolve the problem when I brought them here for the sim swap, I received the new sim card but it never worked. The worst part even the old sim card I have stopped working. Am I being punished for reporting them here? For the whole month of August I couldn't call, sms or do anything using their sim cards that I pay for. I once again requested calls,emailed to no avail as previously. Do we really have to bring companies to this platform for them to care for us as their valued customers that we are or they don't think so? The service is appalling but the premium increases really now, does that make sense? I don't know what we would do without you Hello Peter, you are our refuge, without you these companies would get away with a lot. Thanks for your unwavering support, it's really much appreciated.
159 replies
21 months ago
Recklessness
I bought 2 TVs from Takealot in March 2024. I opened the one I bought for the lounge and kept the other one for the bedroom unopened as was going to travel soon. I was gone for 3 months, upon my return early in July I opened 2nd box and hired a professional to mount it in my bedroom and I was with him throughout the process. At the end it wasn't working. We then noticed that the screen is cracked, I then contacted Takealot who referred me to Hisense because it's their products. Hisense is refusing to take responsibility and Takealot didn't either. This is not just a crack its a smash but it's quite subtle with huge consequences. This could have occurred at Hisense warehouse if not in the container from China seeing that everything comes from China, it could have happened at Takealot, could have happened in the courier to me, you must see how full these vans are packed and with loading and off loading all the time anything can happen but I can reassure you it didn't happen with me because I stay alone and I placed it in an almost empty room. What I'd like to know why do they all think I should be the one responsible for this damage? I'd like Takealot to take full responsibility because I gave them my money, how they sort it out with Hisense is not my problem because Hisense is telling me that the screen is not covered in their warranty, how stupid is that? Takealot I gave you my money and I want you to sort this out asap please.
0 replies
21 months ago
Neglect
The first communication I had with them when I signed up was great. The service has been great too however I've been waiting for my replacement of my 2nd sim card, had numerous emails and calls with them about it but still nothing, it's over 3 months now. This is ridiculous. I traveled to East London in June and I enquired before my trip if the coverage in the area where I was going to is good and I was told it's great. I carried this huge inconvenient router but when I got there it never worked. I contacted them all the time I was there and they always promised someone will call you, no one ever did and I had to pay loads of data and airtime meanwhile I'm paying for the WI-FI as well, not cool. I'd like them to compensate me for this and to send this replacement for the 2nd sim card asap please. These are simple issues that don't have to take this long to be rectified, I'm sure they can do better than this. Thanks
504 replies
21 months ago
Outstanding service
Capitec also showed interest and consistency in helping to recover my money that was ****** by *****sters in my bank account not once, twice but several times. I really appreciate you guys for taking good care of us as your clients. The service I always receive in all the branches I go to here in Cape Town makes me feel like a family member because I'm always received with great smiles, great interaction and great results for what I went for. Keep up the great work.
116 replies
21 months ago
Great business ethics and morale
I'd like to share how helpful Absa was in recovering my money that was ****** by *****sters from my account, not just once but twice. It gives a peace of mind when the financial institution cares about its customers and fight for them when necessary because ***** doesn't always happen because we as customers are naive and careless but the *****sters are upping their game all the time because this is the way they choose to earn their living so they spend so much time perfecting it. Thanks to those that care so much to fight for us, we really appreciate you.
58 replies
22 months ago
Messy Old Mutual
I don't have a positive experience with this company in my entire life but I gave them chances over and over again and they just keep disappointing, they have no willingness to do right at all. 1. Quite some years ago I had an investment with them and I saved money monthly for a full year, when I checked on it at the end of 12 months the amount was even less than the amount of my premiums that I paid in for that 12 months and I decided to terminate it. 2. I invested quite a lump sum and I made it clear that I need it to be an open ended investment so that it's available when I need it. Again when I needed access to it I was told it's locked for 5 years, I was mad because this was not what I asked for but to make matters worse when I asked to withdraw it I was fined 25 000.00, can you believe it as if I was at fault? Disgusting. 3. That's not all, the last straw I took a wealth investment with them in 2019 for my retirement and my financial advisor was effective until I signed on the dotted lines and my money came in afterwards it was difficult to get hold of him even though I'd need that once in a while meanwhile I was paying him on a monthly basis but he was unavailable to assist me. I called the head office when I needed help but up to this day I can't tell you why I didn't terminate his services, only after 3 years of paying him for doing absolutely nothing I decided to do exactly that. I emailed the head office and copied him to terminate his services and they responded and confirmed that it was done. A year later I noticed on my statement that he was still being paid from my money, this was quite shocking to me and I immediately contacted them and asked them to remind him with immediate effect and to re-imburse me my money that they've been paying him for the full year after they confirmed that he was removed from my account. Old Mutual is refusing to give me my money, I've asked them several times and they are refusing point blank meanwhile this person is still working for the company, they can even deduct it from him but to be honest that's not even my problem, I don't care how they do it I just want my money. I can't believe their audacity of telling me that they already gave it to him and they can't do anything about it, does this make it alright? Who gives a client such a careless response with absolutely no remorse? It's disgusting and I still want my money Old Mutual and I want it as in yesterday together with interest. I'm not going to rest until you pay this money. You "got away with ******" before but not this time, do yourselves a favour and pay up soon please.
159 replies
Review Distribution
5 Star
6 (37.5%)
4 Star
1 (6.25%)
3 Star
3 (18.75%)
2 Star
3 (18.75%)
1 Star
3 (18.75%)