ML
Mothomone Lebea-Moseamedi
Active since Jan 2024
13
Reviews
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Reviews
13 reviews4 months ago
POOR CUSTOMER SERVICE AND HIDDEN TERMS AND CONDITIONS.
It is so easy to get into a contract with them, when the contract is over they try to force you continue on a "month to month" basis forever; or to either pay for another month without using the service for them to consider cancelling. you will jump through so many hoops being transfered from one department to another, dealing with rude call center agents and no one will assist you. The customer service is way below par, in the gutter i tell you. 100% DO NOT RECOMMEND. So easy to get into a contract but not to get out.0 replies
5 months ago
Terrible customer service, ****mers of note
They will harass you for being a good customer who pays on time by calling to offer new contracts, when you accept they will not deliver what you asked for. You will call and call begging them to cancel the additional contracts but they will not assist you. They will keep billing you for services you are not using, they will **** and **** you. And they have horrible customer service.0 replies
5 months ago
TERRIBLY POOR CUSTOMER SERVICE, *********** AGENTS
Worst customer service ever. every few months your debit order will not go through and you will call and send multiple emails to their customer service. those poorly trained agents will transfer you from one person to another, 5 people later the agent will randomly hang up. you wil send multpile emails and be ignored. None of them will assist you or tell you whats wrong. they will report to the credit bureau that youve missed your payment even though youve been begging them to take the money. your credit score will be affected negatively. this will continue to happen to you forever.0 replies
15 months ago
Horrible customer service. Selfish selfish company. Mxm
Zero customer support, all they know is to harass and threaten customers. I notified them on time that I would be on unpaid leave and requested a payment break. They neither accepted nor rejected my request. Just continue to harass and threaten me. Terrible customer service. So disappointed. Yuck. Would not recommend0 replies
15 months ago
Rude and unhelpful staff. ****
The rude manager at Ackermans church street in Pretoria refuses to give me my refund money for a lay buy, instead offering a store voucher. That is *******. The law of contracts and the consumer protection act go against this. I am not forced to shop at their store. I want my money back. It doesn’t matter what the store policy is, the law is the law.0 replies
24 months ago
USELESSSS AGENTS
The agents are only helpful in the beginning when they get a signing fee, after that the service delivery is terrible. they even refuse to help fix your access to the gate.0 replies
26 months ago
REFUSING TO REFUND MY LAYBUY MONEY OVER A LOST TILL SLIP, NONSENSICAL.
imagine filing a complaint and the company gets a manager to "attend" to your request only for them to say that they will not be able to assist you. Jet Centre walk, i want my laybuy money back. a till slip makes no difference as you already have the record on your system. it is against the law to refuse with a customers money. it is not your property until the sale transaction has been finalised. it has been 3 weeks of waiting, no one has been of assistance. i will take this to the consumer ombudsman and the small claims court if this month ends without assistance.1 reply
26 months ago
*****ING MONEY FROM CUSTOMERS
PLEASE EXPLAIN TO ME WHY YOUR CASHIERS REFUSE TO REFUND ME MY MONEY FOR A CANCELLED LAYBUY AND PROPOSE TO GIVE ME A GIFT CARD. THE LAW SPECIFICALLY SAYS THAT MY LAYBUY MONEY REMAINS MY MONEY UNTIL THE SELLER HAS HANDED OVER THE PRODUCT TO ME. PLEASE INSTRUCT YOUR PEOPLE TO GIVE MY MONEY BACK BEFORE I LOSE MY ****, I AM PREPARED TO CONTACT THE OFFICE FOR CONSUMER PROTECTION TO FIGHT YOU ON THIS NONESENSE, IT IS AGAINST THE LAW.1 reply
Review Distribution
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1 Star
13 (100%)