GV
Gomo Vehicle Solutions
Unclaimed Business
GV
Gomo Vehicle Solutions
Unclaimed Business
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Gomo Vehicle Solutions faces severe criticism across nearly every aspect of its customer experience. Customers consistently report unanswered emails, dropped calls, and an inability to reach managers. Recurring debit order errors result in incorrect arrears notifications and negative credit bureau listings despite customers having made payments. Multiple reviewers name specific consultants, particularly Joyce, as rude and unprofessional. Customers also struggle with insurance cancellations, unreasonable documentation requirements, and continued debit orders after accounts are settled. The overwhelming sentiment reflects a company perceived as harassing rather than helping its clients.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|20 Reviews
Jun '25 - May '26
5(5.9%)
4(0%)
3(0%)
2(0%)
1(94.1%)
5(5.9%)
4(0%)
3(0%)
2(0%)
1(94.1%)
Frequently Asked Questions About Gomo Vehicle Solutions
Based on recent customer reviews, Gomo Vehicle Solutions faces severe criticism across nearly every aspect of its customer experience. Customers consistently report unanswered emails, dropped calls, and an inability to reach managers. Recurring debit order errors result in incorrect arrears notifications and negative credit bureau listings despite customers having made payments. Multiple reviewers name specific consultants, particularly Joyce, as rude and unprofessional. Customers also struggle with insurance cancellations, unreasonable documentation requirements, and continued debit orders after accounts are settled. The overwhelming sentiment reflects a company perceived as harassing rather than helping its clients.
Gomo Vehicle Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Gomo Vehicle Solutions across 43 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZF
Zuko F
1 reviews | Active since Jan 2020
16 Mar 2026, 08:17
Complaint regarding the service I have received from Gomo Finance
I would like to formally raise a complaint regarding the service I have received from Gomo Finance. After signing the “No Interest” after-sales agreement for my vehicle, I was surprised to find that interest charges were still app**** to my account. I have sent numerous emails and made several phone calls to resolve this matter. Unfortunately, my attempts to obtain assistance have been unsuccessful. On multiple occasions I was transferred between call agents without receiving a resolution, and some calls were ultimately disconnected. I find this level of service extremely disappointing and unprofessional. As a customer, I expected transparency and adherence to the agreement that was signed. Instead, the experience has caused significant frustration and has led me to regret doing business with your company. I kindly request that this matter be urgently investigated and that the incorrect interest charges be removed in accordance with the “No Interest” agreement. I would also appreciate a written response outlining the steps taken to resolve this issue.
Helpful (0)
|Replies (0)ZF
Zuko F
1 reviews | Active since Jan 2020
16 Mar 2026, 08:17
Complaint regarding the service I have received from Gomo Finance
I would like to formally raise a complaint regarding the service I have received from Gomo Finance. After signing the “No Interest” after-sales agreement for my vehicle, I was surprised to find that interest charges were still app**** to my account. I have sent numerous emails and made several phone calls to resolve this matter. Unfortunately, my attempts to obtain assistance have been unsuccessful. On multiple occasions I was transferred between call agents without receiving a resolution, and some calls were ultimately disconnected. I find this level of service extremely disappointing and unprofessional. As a customer, I expected transparency and adherence to the agreement that was signed. Instead, the experience has caused significant frustration and has led me to regret doing business with your company. I kindly request that this matter be urgently investigated and that the incorrect interest charges be removed in accordance with the “No Interest” agreement. I would also appreciate a written response outlining the steps taken to resolve this issue.
0
Replies (0)ML
Mothomone Lebea-Moseamedi
1 reviews | Active since Jan 2020
3 Mar 2026, 08:04
TERRIBLY POOR CUSTOMER SERVICE, *********** AGENTS
Worst customer service ever. every few months your debit order will not go through and you will call and send multiple emails to their customer service. those poorly trained agents will transfer you from one person to another, 5 people later the agent will randomly hang up. you wil send multpile emails and be ignored. None of them will assist you or tell you whats wrong. they will report to the credit bureau that youve missed your payment even though youve been begging them to take the money. your credit score will be affected negatively. this will continue to happen to you forever.
Helpful (0)
|Replies (0)ML
Mothomone Lebea-Moseamedi
1 reviews | Active since Jan 2020
3 Mar 2026, 08:04
TERRIBLY POOR CUSTOMER SERVICE, *********** AGENTS
Worst customer service ever. every few months your debit order will not go through and you will call and send multiple emails to their customer service. those poorly trained agents will transfer you from one person to another, 5 people later the agent will randomly hang up. you wil send multpile emails and be ignored. None of them will assist you or tell you whats wrong. they will report to the credit bureau that youve missed your payment even though youve been begging them to take the money. your credit score will be affected negatively. this will continue to happen to you forever.
0
Replies (0)SM
Sihle M
1 reviews | Active since Jan 2020
25 Feb 2026, 15:15
They lie about not receiving debit order. Going as far as calling the bank to confirm and taking the statements in Person at webuycars
Gomo, regretting for financing my car with you guys. Debit orders having been going off since i purchased my car but u send people to come Collect the car because of your mistakes, i have been sending bank statements for proof that debit orders have been going off but still no replys, all you do is send people to harass me when i have been paying? Man this is so sad
Helpful (0)
|Replies (0)SM
Sihle M
1 reviews | Active since Jan 2020
25 Feb 2026, 15:15
They lie about not receiving debit order. Going as far as calling the bank to confirm and taking the statements in Person at webuycars
Gomo, regretting for financing my car with you guys. Debit orders having been going off since i purchased my car but u send people to come Collect the car because of your mistakes, i have been sending bank statements for proof that debit orders have been going off but still no replys, all you do is send people to harass me when i have been paying? Man this is so sad
0
Replies (0)SM
Shannon M
1 reviews | Active since Jan 2020
18 Feb 2026, 12:47
Disgusting customer service
I am extremely disappointed with the service I received from Gomo Vehicle Solutions. I called to request a simple change to my debit order date, and instead of receiving assistance, I was met with a very unprofessional attitude. The consultant I spoke to became rude and defensive, accusing me of not sending an email — even though when I do send emails, I never receive a response. Their communication is clearly lacking. I was then told that I cannot change my debit order unless I provide three months’ bank statements and an employment letter stating that I get paid on the 1st. I am self-employed, which makes this requirement unreasonable and impractical. On top of that, the consultant told me she did not like the way I was speaking and accused me of not letting her finish — even though I had not even completed my sentence. I found this highly unprofessional and disrespectful. Based on my experience, I would not recommend Gomo Vehicle Solutions. Customer service is extremely poor, and they do not handle clients with respect.
Helpful (0)
|Replies (0)SM
Shannon M
1 reviews | Active since Jan 2020
18 Feb 2026, 12:47
Disgusting customer service
I am extremely disappointed with the service I received from Gomo Vehicle Solutions. I called to request a simple change to my debit order date, and instead of receiving assistance, I was met with a very unprofessional attitude. The consultant I spoke to became rude and defensive, accusing me of not sending an email — even though when I do send emails, I never receive a response. Their communication is clearly lacking. I was then told that I cannot change my debit order unless I provide three months’ bank statements and an employment letter stating that I get paid on the 1st. I am self-employed, which makes this requirement unreasonable and impractical. On top of that, the consultant told me she did not like the way I was speaking and accused me of not letting her finish — even though I had not even completed my sentence. I found this highly unprofessional and disrespectful. Based on my experience, I would not recommend Gomo Vehicle Solutions. Customer service is extremely poor, and they do not handle clients with respect.
0
Replies (0)NZ
Nondumiso Z
1 reviews | Active since Jan 2020
4 Feb 2026, 08:45
Poor ServUnacceptable customer service and error handling.
I'm extremely disappointed with the service provided by GOMO. Despite never missing a payment, I received a message stating I'm in arrears. After sending an email and making multiple phone calls, the issue wasn't resolved. A representative claimed the issue was sorted, but my latest statement still shows the arrears. Further attempts to contact them via phone and email have been ignored. Unacceptable customer service and error handling.
Helpful (0)
|Replies (0)NZ
Nondumiso Z
1 reviews | Active since Jan 2020
4 Feb 2026, 08:45
Poor ServUnacceptable customer service and error handling.
I'm extremely disappointed with the service provided by GOMO. Despite never missing a payment, I received a message stating I'm in arrears. After sending an email and making multiple phone calls, the issue wasn't resolved. A representative claimed the issue was sorted, but my latest statement still shows the arrears. Further attempts to contact them via phone and email have been ignored. Unacceptable customer service and error handling.
0
Replies (0)H
Hendrik
1 reviews | Active since Jan 2020
3 Feb 2026, 12:11
Debit order date change
Very bad experience. No feedback on emails after a month. I need to change my debit order date, because my salary date falls on the last day of the month. After 5 emails, still no feedback. My debit order went off on the 29th - old salary date - and I was charge bank fees for the returned debit order. Poor service.
Helpful (0)
|Replies (0)H
Hendrik
1 reviews | Active since Jan 2020
3 Feb 2026, 12:11
Debit order date change
Very bad experience. No feedback on emails after a month. I need to change my debit order date, because my salary date falls on the last day of the month. After 5 emails, still no feedback. My debit order went off on the 29th - old salary date - and I was charge bank fees for the returned debit order. Poor service.
0
Replies (0)MK
Mbukeni K
1 reviews | Active since Jan 2020
2 Feb 2026, 07:48
Poor service
I don't know where to start but i had a every bad experience with this service provider they have debited twice on my bank account without my concern (Approval) This month the service provider sent me a messages that my account is in arrears then I tried to call service provider since Friday 30 January 2026 but no one is helping me instead they are dropping my calls, proof of payment was sent via email on Friday last week, but this morning. I have received this message 👇🏾 Gomo. This is a reminder that vehicle account (Ref: 500***:***358) is overdue. Please effect payment as soon as possible or contact us on 0110692701. Which is very confusing because payment was made and the proof of payment was sent. So there's a element of poor service,undermining customers and works need to attend custom care service training and sign custom pledge. Maybe they will respect us.
Helpful (0)
|Replies (0)MK
Mbukeni K
1 reviews | Active since Jan 2020
2 Feb 2026, 07:48
Poor service
I don't know where to start but i had a every bad experience with this service provider they have debited twice on my bank account without my concern (Approval) This month the service provider sent me a messages that my account is in arrears then I tried to call service provider since Friday 30 January 2026 but no one is helping me instead they are dropping my calls, proof of payment was sent via email on Friday last week, but this morning. I have received this message 👇🏾 Gomo. This is a reminder that vehicle account (Ref: 500***:***358) is overdue. Please effect payment as soon as possible or contact us on 0110692701. Which is very confusing because payment was made and the proof of payment was sent. So there's a element of poor service,undermining customers and works need to attend custom care service training and sign custom pledge. Maybe they will respect us.
0
Replies (0)CW
Carryn W
1 reviews | Active since Jan 2020
9 Dec 2025, 06:11
******** treatment.
I am highly disappointed in Gomo vehicle solutions. I have fallen one month behind on my car but paid it up to date now they are demanding I either surrender my vehicle or they will repossess. Joyce is utterly rude and disrespectful, she clearly does not care for her clients. How can I continue paying for an insurance that was already cancelled yet she cannot provide me with answers.
Helpful (0)
|Replies (0)CW
Carryn W
1 reviews | Active since Jan 2020
9 Dec 2025, 06:11
******** treatment.
I am highly disappointed in Gomo vehicle solutions. I have fallen one month behind on my car but paid it up to date now they are demanding I either surrender my vehicle or they will repossess. Joyce is utterly rude and disrespectful, she clearly does not care for her clients. How can I continue paying for an insurance that was already cancelled yet she cannot provide me with answers.
0
Replies (0)