NS
Nkhangweleni S
Active since Aug 2010
9
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0
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Reviews
9 reviews14 months ago
*****ulent Transactions
Urgent Complaint Regarding *****ulent Transactions and Account Security Dear FNB, After many years of being a loyal customer—along with my entire family—it is deeply disappointing that I now find myself forced to end this relationship and seek a bank that values its customers and prioritizes their security. I have held my account with FNB for as long as my 18-year working career, yet despite my trust in your institution, a clear and obvious case of ***** has been handled with negligence. After noticing suspicious transactions, I immediately flagged them through the app, made calls, and blocked my card. However, despite these actions, the *****ulent transactions continued to be deducted from my account, eventually leaving it in a negative balance. If my entire financial life were not tied to this account, I would have closed it immediately. However, what is most disheartening is that, despite my repeated efforts to resolve the issue, FNB continues to demand communication between me and the merchants in question—such as Uber (which I have never used), MAC, and other unfami**** entities. Even though you have acknowledged the suspicious activity, you insist on proof that I cannot provide for transactions that occurred in the early hours of the morning—transactions I had absolutely no part in. Over the years, I have overlooked minor issues with FNB, but this situation has pushed me beyond my limits. Your failure to protect me from *****ulent activity and your unwillingness to take decisive action to reverse these transactions make it clear that customer security is not your priority. As a result, I will be moving all my accounts—including my business and my children's accounts—away from FNB as soon as possible. It is truly unfortunate that a bank I have trusted for so long does not take the necessary steps to safeguard its customers from *****.
159 replies
48 months ago
REFUSAL OF REFUND
I am very angry and disguised at the service(lack of )from the Makhado Mall Mr Price store. I feel like this because its not the 1st time I experience such kind of service. I made two separate layby from the two stores ( Songozwi Str and the one at the mall when the Rubber Novelty boots arrived. When I made the 1st layby at the mall they only had fitting sizes for my kids 7 & 10 then when I decided to go to the town to check when I arrived there I found the one size bigger which i wanted so they can use them into summer. 2 weeks ago it got cold I had enough money to buy some of the items in the layby as it I needed them. Yesterday I went to take out the layby when I was at the store I even asked the till lady the process of return which she said I must retain my slip. Today I arrived at the store to refund the items from the layby that I don't need 1. Security asked how many items am I bringing back, I said I don't know, then he said take it out and count for me, I did( after that0 I waited for about 3-5mins while he is sanitizing and checking other customers packets as they leave the store 2. Security kept my items and said I go he will bring it to me ) my turn to be assist came , till lady call to bring mt stuff that was left at the door 7 mins later someone else was asked to go fetch it while I was just standing there waiting, then I explained I am refunding not exchanging then she says she cannot help me because they don't have gift vouchers so I said I don't want a voucher give me my money back, then she says we don't give money back for a LAYBY. I then asked her what she meant and she explained i cannot get my money back only GIFT CARD so I asked what if I dont want anything from here she then just looked blank. Mr Price Group. 1. Please kindly handle the attitude of your staff in this area as mentioned above, it is not the first time nor am i the only one its just sometimes we keep quiet or travel either 60km to Thohoyandou or 100km to Polokwane to enjoy shopping in your stores. *2 incidents that i will tell you about in Jan a friend of mine who lives 50km away from town bought school shoes for her daughter only to realize while she is at the shop that she forgot the slip shoes and tags all still in place, and all she needed was to get a bigger size they refused to assist her telling her to go and fetch the slip this was appalling, she begged ,asked for manager but their attitude was just consistent. The other time also earlier in the year I bought quiet a few items for my kids and I went to exchange with my slip which they them told me they have to keep it for their records, so I asked what happens if the other unworn items needs to be exchanged or refunded they said i can come back , when i went back once my son who wasn't home to try on his clothes came back I needed to refund they refused to assist me . same store i purchased at(Makhado Mall) f Its funny that I never experience any of this at the Mall of the North store or Thavhani mall. I am sick and tired of being made to feel like Mr Price is doing me a favour allowing to purchase at their store. I refuse to be given no option of getting my money back when I return unused, with tags on and I am told I CANNOT, this is definitely against the customer act rights. Please Intervene from your level and hopefully they will be change in attitude and service in this store. And definitely I want my refund I will not be forced to shop at Mr Price when there isn't anything I want from there at that moment. All other retailers I go to I never encounter such ridiculous service , I LAYBY from Pep/Woolies as well as Ackerman's I have never heard of such that I cannot get my money. The way I feel about my waited time and petrol to go do this transaction today I feel I will stop shopping from you because the treatment was so uncalled for. Sadly these people oppress us without even reading the Terms stated on the layby conditions, someone just decides and because we are known to be in the outskirts we always accept this abuse. I had a choice to just take these items and refund them in Polokwane Mall of the North tomorrow but I have had enough of this store. I am also talking on behalf on all other customers who have gone through even worse. being ridicule by your people ...
134 replies
55 months ago
Bad Customer service- card delivery
My daughter's FNBy card got damaged i order new one, courier company confirm delivery 14 days ago saying we will receive it at most after 5 working days. Guess what today I decided to follow up since her account is now moved (she turned 18)and she needs her card details to set up her own profile only now I'm told she must call and give delivery instructions herself after confirmation of delivery. Yet again bad service, last month I complained wanted to even cancel my person account I left it but its starting for feel like I'm at FNB's mercy they r doing me a favour. I think its really time to shop around and even move my daughter to others banks who will realise customer worth.
53 replies
57 months ago
Applauding Query Unresolved
I had a loan with FNB that I settled the balance before they monthly debit order ran , couple days later when the loan was settled they then deducted R115 on my account for that loan which left my account on a minus , I called 3 times to try and get them to reserve the funds as this was a fault on their part, on all occasions up to now this has not been done. 7 weeks later 3 consultants all didnt get this resolved. I could settle this small amount however because of my effort, time and calls monies spent to have such a big institution not resolve this or even get back to me for feedback its really bad. i have been an FNB client since school over 20 yrs but this really forced me to shop around and look for another bank. FNB resolve this so I can part ways with you. This is the worst service ever, I should have just closed this account the day I went to the bank before this happened.
53 replies
59 months ago
REMEDY HEALTH COPPER SLIMMING BELT
I bought the Remedy Health Copper Slimming Belt , unfortunately the purchased size was small and reason is because I thought the material stretchers , and yes there is a size guide provided to help ,when you have not seen something you one always can never be sure until arrival. When I received my belt I realized it was small and doesn't stress for me to even try it on, I immediately make contact to find out how I can get an exchange and I was told due to Covid 19 Hygiene reasons I cannot exchange this. I feel robbed and deceived despite their reason of refusing to exchange it for me. 1. All retailers now allow exchanges even of Bras, actually they would advise you to buy without fitting and if it doesn't fit you can exchange , why is this so difficult to happen in this case. 2. I feel that if that is the case it should be clearly stated before one concluded the sale online that you cannot exchange before you finalize your purchase because common practices are embedded on us of exchange rights ,most times some of us we conclude a sale without even reading every single thing that is written on the website. 3. I feel robbed of my money for a belt that is now sitting without any use, that is completely wrong. If you want to purchase this belt know that its gambling. most likely even if you may choose the correct size you will NEVER get your money back. And the customer service is appalling, their manner of handling customers is terrible.
0 replies
59 months ago
Remedy Health Copper Slimming Belt
I bought the Remedy Health Copper Slimming Belt , unfortunately the purchased size was small and reason is because I thought the material stretchers , and yes there is a size guide provided to help ,when you have not seen something you one always can never be sure until arrival. When I received my belt I realized it was small and doesn't stress for me to even try it on, I immediately make contact to find out how I can get an exchange and I was told due to Covid 19 Hygiene reasons I cannot exchange this. I feel robbed and deceived despite their reason of refusing to exchange it for me. 1. All retailers now allow exchanges even of Bras, actually they would advise you to buy without fitting and if it doesn't fit you can exchange , why is this so difficult to happen in this case. 2. I feel that if that is the case it should be clearly stated before one concluded the sale online that you cannot exchange before you finalize your purchase because common practices are embedded on us of exchange rights ,most times some of us we conclude a sale without even reading every single thing that is written on the website. 3. I feel robbed of my money for a belt that is now sitting without any use, that is completely wrong. If you want to purchase this belt know that its gambling. most likely even if you may choose the correct size you will NEVER get your money back. And the customer service is appalling, their manner of handling customers is terrible.
0 replies
66 months ago
Polokwane Depot appalling service
I have been experiencing the worst service from DSV , two parcels from Gauteng both stuck in the Polokwane depot with no one answering their calls. It is such a disappointment to have an institution that care less about customer service.
56 replies
103 months ago
False advertising - No payout
On the 3rd of September 2017 my brother was involved in an traumatic car accident that took his life and left our entire family very hurt and torn apart. He was a very organised person who had taken a funeral cover with Assupol knowing that he was a breadwinner in the family as if he knew that his time on this earth was limited and I am sure his intention was to make sure that if anything happened to him all will be taken care of by his funeral cover with Assupol to lessen our stress however nothing like that happened we instead experienced the opposite of that. When I contacted Assupol , they requested my brothers details so they can send us the claim forms,my uncle as a beneficiary he then took over the claiming process. We submitted all the required documents along with the accident report we were then notified that Airtime will be sent to us while thr claim is being processed. Few days later when we were following up they then told us that they will no longer pay out as his cover will have to wait to bury my grandmother we requested the documents to no show. 2 weeks after we buried him with alot of difficulties and enquiring debts for burial my uncle went to Pretoria to get the full story and to ask for the documents however he is a soft spoken person and not talkative he left without a resolution from Assupol Head Office. It is very disappointing and appoling that sure a big organisation as I uses to think would nit have respect and compassion for the bereaved. More than anythibg instead of them assisting us during the difficult time they actually made it worse. Now we sit with lots of debts and costs of travelling back and forth to understand this unethical treatment we are receiving from Assupol. Its really sad that all of those TV ads are all lies and alot of people are joining based on the false ads they see. Assupol is a robbing business. People must be careful ... My plead is for my fellow South Africans to be careful of companies like this who take advantage of the less fortunate and those who are not vocal.
61 replies
130 months ago
POOR SEVICE
Follow up with customers very poor, I have an unresolved query for over a month with FNB Connect, I have a new data contract with them and they are double debited my account and after numerous attempt to get this sorted but they seem not interest to resolve this.
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)