CB
Chumani B
Active since Mar 2024
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Disappointed
I called these people wanting to know the balance I owe them and I want to settle my account with them, nobody gave me a direction all of the call Center people transferred me for a whole hour they just say “hold I will transfer you” without hearing what I want. So angry and frustrated I want to pay of this account while I still have the money but no response.
0 replies
2 months ago
Bad service
Bad service received on the 9th of February 2025! Even tried calling the Cafe and apparently it doesn’t have any contact number
0 replies
2 months ago
*****
Saturday on the 9th of February I was purchasing at Vida E Caffe in Somerset for R146 using Scan to Pay, the transaction never went through but it took R1 681.20 from my account. On my statement it shows that Scan to Pay of R1 681.20 was done on the 9th. I immediately called customer service to report this issue and I spoke to a lady by the name of Liyema, she promised that the issue is gonna be resolved and funds will be transferred back to my MobiMoney account. I followed up Monday, Tuesday and Wednesday all these three days of following up the ladies I spoke to told me the issue has been resolved and funds will be transferred back to my account. With frustrations I called in again today only to be told that the issue has not been resolved and they want proof of receipt showing the R146 transaction declined at Vida E Caffe, well there was no receipts I told the lady. FinChoice is quick to reply when you apply for loan they even send you reminders to upload documents or accept debit orders but very lazy when it comes to these kind of issues with transactions. I’m told to wait now because they will investigate with Zapper, it’s like everyone is clueless of what’s happening it’s ***! FINCHOICE IS USELESS!!!!
109 replies
2 months ago
Settlement allocated wrongly.
I recently settled my MobiMoney on the 31 January 2026, however the settlement was only allocated to my six months loan whereas I only wanted to settle my MobiMoney. I called the call centre after settlement to find out if the settlement had reflected and they said I must check after 24hrs. I did and found that money was allocated wrongly and called for correction of the allocation still never got helped with the call centre customer service agents being useless. Called again today the guy told me the ticket was logged wrong so I must call again after 24hrs. The customs care email nobody responds to the emails. The call centre you’ll call up untill you run out of airtime. This is just frustrating to be honest. Kindly fix the error please.
112 replies
14 months ago
Jolene Somerset Mall Falco Milano Best Service!
Bought a pair of sunglasses from Jolene at the Somerset Mall branch, what a brilliant customer service she has. Helped me with patience when I was confused on choosing the perfect sunglasses.
53 replies
25 months ago
Complaint
I took the TV to Game Promenade Mall yesterday, a guy checked the TV and he said it doesn’t have power. I was told to leave the TV there they’ll take it for an assessment that will take 21 days. Mind you the TV is 3 months old and now I have to wait 3 weeks for a TV that I just purchased to be assessed they’ll take the TV to Hisense to be assessed whereas I bought the TV at game. This is a complete nonsense and I’m not gonna settle for it because I never bought the TV at Hisense I bought it at game. I’m highly disappointed in Game Store service, you can’t tell me to wait 3 weeks just for an assessment what for a Tv that is 3 months it’s nonsense and the Tv is barely used it still has the original plastic stick on the screen and everything is still new. I want a new Tv! I mean all the other electronics in the house are working including the Hisense sound bar I bought in December is working and it’s only the tv that is not working. The customer service is absolutely ****! Regards Chumani
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)