ED
E_ De Kock
Active since Sep 2010
20
Reviews
0
Industries
Reviews
20 reviews46 months ago
Consultant was extremely helpful and professional and was able to assist with my query without delay
Consultant was extremely helpful and professional and was able to assist with my query without delay. Keep up with the great work
134 replies
46 months ago
#DiscoveryDidGood
I would like to thank Joelene Scholtz for her assistance when my vehicle broke down on the side of the road. She immediately requested for a breakdown to assist me, and my car was pulled onto a bed within 40min since making the call. Discovery is just the best, keep up the great work! #DiscoveryDidGood
134 replies
46 months ago
BIG thank you!! Assistance in time of need
Just want to thank David (manager) and Biyela (response vehicle) for their assistance in my time of need. My vehicle broke down on the side of the road and David did not hesitate to send out a vehicle to keep me safe while waiting for the breakdown to arrive. It was such a relief to see the patrol car and Biyela immediately came to enquire if I were ok and waited until my car was pulled up and I was in the vehicle before leaving. I simply cannot thank each of you enough. Thank you, thank you, thank you!!
0 replies
51 months ago
No warranty after installation is complete
Save yourself the time and money and look for a company that were willing to honor their warranty on their product/ workmanship quality and correct mistakes. PJC Pools redid our fiberglass pool, completed on 14.01.2022. We filled the pool with borehole water on 18.01.2022 (morning). We added a metal remover to remove all metals from the water. The following day there was a white line from half of the mosaics on the steps as well as a small area on one side of the pool. We contacted the owner to ask for assistance. He advised that we would need to test the water. Added alkalinity and took a sample of the water for testing. Test results showed very high alkalinity, low calcium everything else perfect (0 metals / copper). I phoned him again from the pool shop and he advised to purchase liquid acid to reduce the alkalinity. Alkalinity was reduced in 1 day. He said that it was normal for a fiberglass pool to have the white line (calcium) and we should just brush it daily and keep the levels correct, which we did - white marks did not disappear. He didn't even come out to have a look at the problem to determine what the true cause was. On Friday 04.02.2022 we had a severe storm causing red sand to flow into pool, we then had to filter, back wash, rinse repeat and noticed that as soon as the water level drops the white is visible, but then disappears in a few hours. I took photos and send it to him to ask why this will happen if it is calcium. He then sent me a voice note advising that it is calcium build up due to chlorine containing too much calcium or water hardness too high and noted that there is no way that they have done anything wrong when applying / with material used. I then sent him the results of the last test confirming calcium was low and not high. I also started to phone around to find out what to do to remove the stain and if it was really caused by something that we have done. Pool Inc, Penguin Pools & Quality Pools advised it would not be caused by high alkalinity, and calcium would remain on the wall after water level reduced and that I need to phone the installer as it is due to material / application problem that needs to be corrected. They also advised that calcium build up will happen over a period of time When my husband phoned him to say we are going to write reviews about the problem, he said that he would sue us if we posted negative reviews about his company/ service and that he has done it before with someone and succeeded. He advised on my Facebook review that he is willing to come out and advise on a possible solution but that we have to understand that it was not due to the type of product / application (or in other words not his fault), but due to something that we caused with the high alkalinity in the water. Again passing full blame back to client.
53 replies
58 months ago
Incorrect amounts debited from account - 13+ days waiting for refunds
What a terrible experience.. I will definitely not recommend the online order system with a voucher. I purchased a Discovery voucher for Netflorist to purchase a fathersday gift - biggest mistake ever. When I placed the order and entered the voucher, I got my otp from my bank confirming the difference, but the full amount was then debited from my account. Queried this and Netflorist confirmed they will refund, I should try again the next day.. 2nd biggest mistake - again the full amount was debited from my account. Phoned my bank, who advised the error is with Netflorist and they would need to refund. This all happened on 09 and 10 June 2021. Till date I have only received 1 refund. I have to constantly phone back every 2 / 3 days just to hear the same feedback. Refund will definitely be processed and will reflect within 2 to 3 day it has now been a total of 13 working days. My telephone charges are starting to cost me more than the money they owe me. And to top it all, you can not speak to finance and you are also unable to speak to a manager. Save yourself the hassle and don't order from them.
0 replies
60 months ago
Pick n Pay refusing to exchange in 1 day with slip as evidence
Do not purchase clothing from Pick n Pay Hyper Faerie Glen. They don’t have a fitting room and when you want to exchange the items they say the bar code don’t match the system and they cannot return or exchange it. I purchased four mens shirts yesterday, the next day (today - within 1 day) I went back to exchange them for a smaller size. The items were purchased and taken back to exactly the same store.The cashier refused to exchange them as the barcodes apparently do not match the slip. The slip I received with the description as per the tag on the shirt is identical. Not only were they rude the manager then proceeded to say that it would mean the cashier made a mistake and I didn’t pay for it. Pure insult, I paid for each item I took home with me. How is the system fault or cashier fault my problem. I am now sitting with items that I’m unable to return as they are refusing to exchange it for a smaller one. Will definitely not be purchasing any further clothing from Pick n Pay and would not recommend that anyone else does either.
106 replies
72 months ago
Amazing service with migration activation
I would like to thank Mpho S, for going the extra mile to get my fibre migration activated. You are an absolute star! Mpho has truly gone out of his way to get my line activated in no time at all. A true asset to Afrihost. Keep up the great work!
0 replies
72 months ago
Best customer service
I would like to thank Henndrietta @Mtn Eastgate for her exceptional service. After struggling for over 3 weeks to complete my upgrade and going from pillar to post, she assisted me. She went above and beyond and handled the process with efficiency and kept me up to date on the whole process. She is a true ambassador for MTN, as she handled my query and upgraded my contract efficiently with the best customer service ever experienced. You are a star!
0 replies
78 months ago
Struggling to obtain basic member certificate
Sanlam Gap Cover - I've been struggling for 2 days now just to get a basic document. Member certificate reflecting the members covered on my policy with the start date of the policy. I phoned numerious times, sent emails and have still not received anything. Call Centre keeps advising I will receive it within 1 day (yesterday at 09:00) still nothing. When I phoned today, I was told within 15 minutes - this was around 10:00 it is now 11:38. If this is the struggle to get a basic document, I shudder to think what will happen if I have to claim?
420 replies
82 months ago
Nepic - Epic internet - awesome service
I’ve been with Nepic now for close to 2 years. During my first year as an Internet via ‘Dish’ user and now to date with Fibre. The speed you request is the speed you get - if not more. I’ve had over the 2 years possibly 2 or 3 downtimes, which I was notified about prior to phoning them and it was resolved within 1-2 hours. Their technical team is also available until 22:00. Great service, excellent service provider. I would recommend them to everyone. Keep up the good work
105 replies
Review Distribution
5 Star
7 (35%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
12 (60%)