TP
Tebogo P
Active since Apr 2024
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Negligence
Subject: Formal Complaint: Unauthorized Double Debit and Poor Resolution Attempt Dear Nedbank Customer Service Management, I am writing to lodge a formal complaint regarding a serious error made by Nedbank and the subsequent unsatisfactory handling of my case. On [03/12/25 & 04/12/25], Nedbank incorrectly processed a duplicate debit of R805 for my weekly debit order, in clear breach of our agreement which authorizes only a single weekly transaction. This double debit has caused significant financial inconvenience and distress. To resolve this, I promptly sent an email requesting the immediate reversal of the unauthorized extra amount. Instead of receiving a resolution, I received an unhelpful call today from a sales consultant. I was informed that I must personally contact your finance department to fix an error that is entirely of Nedbank's making. I do not have the means (time/airtime) to make such calls to resolve a problem I did not create. This response is entirely unacceptable and demonstrates a lack of accountability and customer care. I am deeply disappointed that my genuine concern has not been taken seriously. My matter has been dismissed, and I have been burdened with the task of fixing Nedbank's mistake. Therefore, I demand the following as a matter of urgency: 1. The immediate reversal of the incorrectly debited R805, plus any related bank charges that may have been incurred due to this error. 2. Confirmation that this has been resolved and that my debit order will proceed correctly as per our original agreement. I expect this to be resolved within 48 hours. Should I not receive a satisfactory resolution, I will have no choice but to escalate this complaint to the Ombudsman for Banking Services (OBS) for further action. I await your prompt and serious attention to this matter. Sincerely,
0 replies
5 months ago
Unaccounted payment
Complaint Statement Against PEP Store – Tembisa Birch Acres Mall To: The Store Manager / PEP Customer Care Subject: Complaint Regarding Unresolved Payment and Lack of Assistance I, am writing this letter to formally lodge a complaint against the PEP Store located at Tembisa Birch Acres Mall. On the 7th of October 2025, my wife visited your store to request the store account number in order to make a payment towards our PEP account. She explained that she did not have my ID or store card with her at the time. One of your store consultants provided her with the store’s account number, after which she proceeded to the nearest FNB ATM and deposited an amount of R300 into that account. Unfortunately, she did not opt to print a receipt after completing the transaction. We expected that the payment would reflect within or after seven (7) days, but it did not. We then returned to the store to request the same account number again so that we could visit an FNB branch to trace the transaction and obtain a proof of payment, which was required by the PEP Financial Department. However, on this occasion, the store staff refused to provide us with the account number, preventing us from tracking the payment and retrieving the necessary proof. As a result, our payment of R300 remains unaccounted for, and our account is now in arrears. We are extremely dissatisfied with the lack of assistance and cooperation we have received from the store in trying to resolve this matter. We therefore request urgent clarity on what happened to our payment and immediate assistance in locating or reconciling the missing funds. We also request that appropriate action be taken to prevent similar issues from happening to other customers. Please treat this matter as urgent and respond to us as soon as possible. Yours sincerely, [Tebogo Prince kekana] Contact Number: [0781913753] Email Address ([Princetebogokekana@gmail.com] PEP Card Number ( [6363701014579230]
0 replies
7 months ago
Refusal to replace/ refund factory defaulted laptop
Dear Matrix Warehouse Customer Service, I am writing to formally lodge a complaint regarding a laptop I purchased online from Matrix Warehouse on 17/05/25, order number #250386. The laptop functioned well for the first few months, but then a gray discoloration began to appear on the right side of the screen. At first, it would come and go, but it eventually became permanent, turning into a black patch. This is clearly a factory defect and not the result of any physical damage. I escalated the issue with your store and was disappointed when I was informed that I had “damaged” the laptop and would have to pay for repairs. I strongly contest this claim, as there is no evidence of physical damage. In fact, I took clear photographs of the device before returning it, which prove that the screen issue developed without any mishandling on my part. Despite this, I was met with resistance by a staff member named Barend, who insisted on blaming me rather than honoring the warranty. This is unacceptable and appears to be an attempt to avoid replacing or refunding the defective product. If I do not receive a fair and satisfactory resolution—either a replacement or a refund—I will have no choice but to escalate the matter to the Consumer Protection Act (CPA), the National Consumer Commission (NCC), and, if necessary, media platforms such as X Repo on Moja Love. As it stands, I am unable to complete my schoolwork or pursue my music production projects because I have been left without a functional laptop, effectively being held hostage by this dispute. I request urgent intervention and a proper resolution to this matter. Please treat this complaint with the seriousness it deserves. Sincerely,
0 replies
7 months ago
Matrixwarehouse avoiding to replace/ refund a factory defaulted laptop
ChatGPT You said: Write me a complaint email against matrixwarehouse I have recently bought a laptop from matrixwarehouse online on 17/05/25 order number #250386# The laptop was working perfectly well from the time of purchase until now when suddenly a gray color started to show up on the right side of the screen and dissappear at times which it seems to be a temporary thing and it started to appear frequently until it turned black and permanent in which I escalated the issue with the store and I was disappointed when I was told I damaged the laptop and I have to pay for repair in which I contested the claims as there's clear evidence that there's no physical damage that took part on the laptop and I took the pictures before I sent it back to them but still the guy named barend insisted on the claims to avoid replacing or refunding me if I don't receive any fruitful assistance I'll have to escalate the matter with the CPA consumer protection act and NCC national consumer commission for intervention and escalate it to x repo moja love. Cause right now I can't even do my school stuff and music production because I have been held hostage by this store. ChatGPT said: Here’s a polished draft of your complaint email: Subject: Formal Complaint Regarding Faulty Laptop – Order #250386 Dear Matrix Warehouse Customer Service, I am writing to formally lodge a complaint regarding a laptop I purchased online from Matrix Warehouse on 17/05/25, order number #250386. The laptop functioned well for the first few months, but then a gray discoloration began to appear on the right side of the screen. At first, it would come and go, but it eventually became permanent, turning into a black patch. This is clearly a factory defect and not the result of any physical damage. I escalated the issue with your store and was disappointed when I was informed that I had “damaged” the laptop and would have to pay for repairs. I strongly contest this claim, as there is no evidence of physical damage. In fact, I took clear photographs of the device before returning it, which prove that the screen issue developed without any mishandling on my part. Despite this, I was met with resistance by a staff member named Barend, who insisted on blaming me rather than honoring the warranty. This is unacceptable and appears to be an attempt to avoid replacing or refunding the defective product. If I do not receive a fair and satisfactory resolution—either a replacement or a refund—I will have no choice but to escalate the matter to the Consumer Protection Act (CPA), the National Consumer Commission (NCC), and, if necessary, media platforms such as X Repo on Moja Love. As it stands, I am unable to complete my schoolwork or pursue my music production projects because I have been left without a functional laptop, effectively being held hostage by this dispute. I request urgent intervention and a proper resolution to this matter. Please treat this complaint with the seriousness it deserves. Sincerely,
0 replies
10 months ago
Dishonesty and deception
Goodmorning mfc I'm writing this message out of disappointment due to lack of professionalism of your consultant named " May" from Kempton park auction house. I saw the that sparked my interest online which was advertised under mfc auction house Kempton park. Which asked the procedure of purchasing out of action. Then was told I have to bid for the car with an amount of R5000 so I could receive the buyers code so i could come and view the car separately in which I paid the amount. Then after paying the amount I was told to pay for an additional amount of R26 000 . So I want I'm confused if is this how you really work. I cannot pay such an amount online to unknown people while there are so many ****mers out there. And thing that bothered me is that i opted to rather pay the amount when i get there but still they insist that I should pay online. SO CAN SOMEONE PROFESSIONAL CLARIFY AND ASSIST OR REFUND ME SO I COULD GO FIND ANOTHER BETTER DEAL OUT THERE.
0 replies
10 months ago
Delayed personal loan
Subject: Formal Complaint Regarding Poor Service and Loan Delay – Kempton Park Festival Mall Branch Good morning Nedbank, I am writing to express my extreme disappointment and dissatisfaction with the service I recently received at your Kempton Park Festival Mall branch. I made the decision to move from Capitec to Nedbank under the impression that I would receive a higher level of professionalism and customer service. Unfortunately, my experience thus far has proven otherwise. On 04/06/2025, I visited the above-mentioned branch to apply for a personal loan. I was assisted by a sales consultant named Tebogo Makhubela. I submitted all the required documentation and digitally signed the necessary forms, although I was not given a proper explanation of what I was signing. I was assured that the loan would be processed and the funds would reflect in my account within one business day. As of today, 07/06/2025, no funds have been deposited, and no proper follow-up has been made by the consultant. We had to initiate follow-up calls ourselves, only to be told that my employment verification was still pending, with claims that my employer was unreachable—claims I know to be untrue. The lack of communication, accountability, and urgency has caused significant disruption to my financial plans. I find this level of service unacceptable, especially from a bank that markets itself as professional and customer-focused. I request that this matter be escalated immediately and that I be provided with: A clear update on the status of my loan application. An explanation for the delay and misleading communication. Assurance that corrective steps will be taken to ensure such incidents do not occur again. I trusted Nedbank with my financial needs, and I sincerely hope this issue can be resolved promptly and professionally.
0 replies
11 months ago
Payment first before viewing the car of your choice
Hi mfc auction house, I have been looking to buy a car that I saw via Facebook market which is sold buy your dealership. Then I spoke to one of your consultants, which I was told to send my details and I'll have to secure the availability of the car with R5000 and if I didn't like the car then I'll be refunded. So I wanna know if is this really how you work... do we need to pay a fee just to view any car of your choice...
0 replies
13 months ago
Missing piece
I bought washing machine a month ago, and I just find out that there was a missing piece which was never available in the box which was supposed to be there as a supporting structure for the machine. And I have sent email to the store and was responded but i never got any help i required.
53 replies
13 months ago
Bolt failed to assist us to trace the driver that we left our phone in his car after drop off
I'm so very disappointed about bolt, this morning i reported the incident that happened last night in which my lady mistakenly left her phone in the bolt that dropped us home, and I reported the incident via Bolt app that when we try to get hold of the driver he doesn't want to return our calls so hence we resorted to Bolt's intervention on our behalf but they failed to assist us to trace the driver Even after we provided all the information they asked for about the driver. I'm so very angry about how Bolt treat their customers in such situations.
0 replies
16 months ago
Capitec incompetency
Hi I'm writing this message out of disappointment concerning the experience I've received from Capitec, I recently opened a ***** case with Capitec against an FNB account I've sent money into, in which I recently decided to close the Case since we have come into an agreement with the account holder that my money would be sent back into my account right after his account have been unblocked/ unfrozen. Then i submitted all the required documents the affidavit to the nearest branch as requested but till today the case is still opened i went there again for feedback but still i received no help so I made several calls but I was sent from urgent to urgent without any help. The last Capitec argent at the branch requested me to visit the nearest FNB branch in which I called them on the line but I was told Capitec is responsible to make sure the case is closed since it was opened on their side. Right now I'm defeated i have waisted to much air time and taxi money trying to get this case closed without a success. Honestly speaking this is not the first Case that it took this platform to be resolved I'm definitely tired of Capitec incompetency now.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (15.384615384615385%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)